Hello Youngeun. Please accept our sincere apologies for the less than acceptable experience you encountered while visiting with us. The incident was unfortunately caused by construction nearby, and not by cleanliness conditions of the hotel. Our outside prevention service has already taken care of the problem for future guests; and the suite you occupied has been totally refreshed. Additionally, we have processed one night's credit ((126.32) through Expedia, and you should be seeing that on your card very soon. Again, we apologize and you can be assured that your experience is certainly not the norm. May we have another chance whenever you next visit Portland? Best Regards.

Hello Taegyoung. We have received your rating of "6 out of 10" with no other details; and do not like that we did not exceed your expectations. We hope to hear further from you so we may address any issues needing correction. We appreciate your patronage, and hope to see you again whenever you visit Portland. Best Regards.

Hello Oleksandr. Thank you for your recent review giving us a "5 out of 5" rating. Your comments were very much appreciated; "nice and friendly staff. clean rooms, location perfect, and FREE parking." We look forward to seeing you again very soon. Best Regards.

Hello Betty. Thank you for your recent review. We are sorry that we did not exceed your expectations. Please feel free to contact us and share some comments with us. We "love" always trying harder to get better. Looking forward to your next visit with us! Best Regards.

Hello Benoit. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments as well; near Providence Park and all of Washington Park with Portland Japanese Garden, Oregon Zoo, World Forestry Center and International Rose Test Gardens. We look forward to your next visit. Best Regards.

Hello Margaret. Thank you for your recent review. We look forward to your next visit. We hope to surprise you with our "Significant Refreshening" currently underway at the direction of our owner and his design team. See you again soon! Best Regards.

Hello Bianeycita. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you enjoyed our location, and that you "will definitely come back." We look forward to your next visit! Best Regards.

Hello Justin. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments about our staff being "very kind." And, yes, we are nestled in the "beautiful area" called Goose Hollow in downtown Portland. We look forward to seeing you again! Best Regards.

Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. Yes, we are one of the very few offering FREE PARKING in downtown Portland. We appreciate your being a guest with us, and look forward to your many return visits! Best Regards.

Hello Marina. Thank you for your recent review with your PROS and CONS descriptions. We appreciate all of your PROS; including our cleanliness, pricing, location, and "super quick" check-in service. One of your CONS (thanks to your review) has now been corrected. We do have blackout shades in each of our Inn rooms. You may not have noticed it because it was totally rolled up. We are now changing the positioning to 1/4 down position so all guests can see it. Thank you so much! We look forward to your next visit! Best Regards.

Hello Cliff and Susan. Thank you for your recent review. We appreciate knowing that our location was perfect for your attending a Gala at the MAC. We will be entering a phase of "Significant Refreshening" of the property at the direction of the owner and his design team very soon. We look forward to sharing that with you on your next visit. With Best Regards.

Hello John. We appreciate your recent review! Yes, our location in the Goose Hollow neighborhood of downtown Portland is quiet and private with our surrounding mansions and Washington Park. We look forward to seeing you again real soon! Best Regards.

Hello Duncan. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your saying "great place to stay in downtown Portland." We look forward to your next visit! Best Regards.

Hello Carl. Thank you for your recent review. We appreciate it, and always want to do better. Yes, parking can be tight but we do have overflow parking as well off-site. And, we are one of the only hotels in Downtown Portland always offering FREE PARKING. Combine this with our upcoming "Significant Refreshening" Plan through the owner's design team, and we look forward to your next visit! Best Regards.

Hello Edith. Thank you for your recent review giving us a "5 out of 5" rating. We were so happy to hear that our housekeeping services, "friendly and helpful" staff, and location made your visit "pleasant." We look forward to your many return visits. Best Regards.

Hello Agnieszka. Thank you for your review giving us a "5 out of 5" rating. We appreciate all of your comments about our location being "great and very walkable", our "kind and helpful" staff, and our being pet friendly. We look forward to your many return visits! Best Regards.

Hello Casey. Thank you for your recent review. We are sorry that we did not exceed your expectations. Maybe by your next visit many of our planned "Significant Refreshening" steps by our Design Team will be implemented; and your expectations can be further met and achieved. We look forward to seeing you again. Best Regards.

Hello Margo. Thank you for completing a review on your recent visit. Without more details on the room you reserved, we are unable to pinpoint the paint nor bed platform issues. However, the Housekeeping Manager has been advised. Hopefully, she can find the issues on her inspections. The property will be going through a "significant refreshening" over the next year at the direction of the owner and his design team. We hope to see you again to share our upgrades with you. Best Regards.

Hello Gail. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it, and look forward to your return visits! Best Regards.

Hi Fredy. Thank you for your recent review of the hotel. We know that with our upcoming "significant refreshening" through the end of the year, as directed by the owner and his design team, we can turn that "4" into a "5 out of 5" rating. We look forward to your return visits! Best Regards.

Hello Erika. Thank you, again, for your recent review giving us a "5 out of 5" rating. We are proud to be one of the few downtown Portland hotels to offer their guests FREE PARKING; and are so happy that you "really liked that." We agree that our location is so "walkable" to shopping, restaurants, and beautiful Washington Park. Your comments about our staff being "really friendly" are so kind, and will be shared. We look forward to seeing you again on your next visit to Portland. Best Regards.

Hello Amit. Thank you for your recent review. On your next visit to Portland we hope to be able to "exceed your expectations." Throughout this year we will be doing a "significant refreshening" of the property; as the owner and his design team are already scheduling the projects. We hope to see you again. Best Regards.

Hello Deyner. Thank you for your recent review giving us a "5 out of 5" rating. We're glad to know that you'll "definitely book again" and that you feel that our team is "10 out of 10." We look forward to your many return visits! Best Regards.

Hello Diana. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate being your "little gem." Our "incredibly friendly and helpful" staff and "safe" FREE PARKING option (unlike most other downtown Portland hotels) make us hard to beat. Additionally, we are just starting a "significant refreshening" of the property at the direction of the owner and his design team. We look forward to your many return visits. Best Regards.

Hello Jennifer. Thank you for your recent review with compliments about our location and plenty of FREE PARKING; not found with most downtown Portland hotels. We are starting a "significant refreshening" of the property; as being directed by the owner and his design team. We hope to earn a "perfect" score on your next visit. Looking forward to your many future visits. Best Regards.

Hello Sarah. We are sorry that we did not exceed your expectations on your recent visit. We are progressing ahead on a "significant refreshening" of the property; as approved by the owner and his design team. By your next visit, we expect you will experience our results. We look forward to your return visits. Best Regards.

Hello Kaya. Thank you for your recent review and amazing comments about our property. We agree that Goose Hollow is far from a "sketchy area" of Portland. Surrounded by historical mansions, wonderful shopping and restaurants, and beautiful Washington Park makes our location downtown wonderful. We look forward to your many return visits with us; and our FREE parking. Best Regards.

Hello Samuel. We were sorry to hear that we fell short of your expectations. Your comments have been reviewed with our Housekeeping Manager for follow-up and future prevention. We were certainly surprised by your "sheets not changed" notation. This is certainly not our practice. We change linens on all of our beds at checkout. We hope to see you again so we can show you our true cleanliness values. Best Regards.

Hello Aaron. Thank you for your recent review giving us a "5 out of 5" rating. All of your comments were sensational! We appreciate knowing that you will "definitely recommend" us to others. We look forward to your future visits! Best Regards.

Hello Sharon. Thank your for your recent review. We are sorry that we did not exceed your expectations. If you will give us another chance, we know we can exceed your expectations with the "significant refreshening" being planned for this year. The owner and design team have already visited the property and "the plan" is underway. May we have another chance to see you, again? Best Regards.

Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that our "location" was perfect for you, that your accommodations were "cozy" and that our staff was "helpful and friendly." We look forward to seeing you again on your next visit to Portland. Best Regards.

Hello Thomas. Thank you for your recent review giving us a "4 out of 5" rating. We hope on your next visit to Portland that we can earn a "5 out of 5" rating. We look forward to your return. Best Regards.

Hello Rachel. We certainly apologize that we did not exceed your visit's expectations. Hopefully, by your next visit to Portland many of our "Significant Refreshening" items designated by our Design Team will have been implemented. May we have another chance? We hope to see you again. Best Regards.

Hello Devvie. Thank you for your recent review. We certainly apologize for the less than acceptable cleanliness you encountered in the bathroom of your accommodations. We have already addressed this with our Housekeeping Manager. You can be assured that this is not the norm for our standards. We are glad that our "friendly staff" and "price"/value outweighed this shortcoming. We look forward to exceeding your expectations on your next visit. Best Regards.

Hello Robert. Thank you for your recent review. We are sorry that you found your accommodations to be in a "noisy area." This is not a common occurrence and we hope that your other experiences outweigh this one. We hope to have the opportunity to exceed your expectations on your next visit. Best Regards.

Hello HaeJung. Thank you for your recent review. We apologize for any noise inconvenience you may have experienced. This is not a "usual" situation. We hope that you will give us another "try" and experience our "suite product." It would be my pleasure to assist you. We are in the year-long process now of doing a "significant refreshening" of the property, and look forward to sharing it with you. Best Regards.

Hello Kayla. We appreciate your recent review and comment about "nice rooms." However, we are not satisfied that we did not exceed your expectations. We have started the process for a "significant refreshening" of the property. The owner and his designer have already visited the property, and the scheduling for the different projects has started. We hope that on your next visit, we can exceed your expectations. Best Regards.

Hello Shamsun. We apologize for the inconvenience you experienced with your door and that it was not addressed with you prior to your departure. As you already know, once we found out about your dissatisfaction we contacted you and extended a rate reduction for your visit. You can rest assured that your experience is not the norm. We hope that our previous follow up shows you our commitment to you as a guest. We look forward to your future visits with us. Best Regards.

Hello Emily. Thank you for your recent review giving us "an almost" perfect score. We look forward to your future visits to try and achieve perfection! We hope to see you very soon. Best Regards.

Hello Heather. Thank you for your recent review pointing out our "very friendly" Front Desk Agent and our price value. We do apologize for the bathroom shortcomings you experienced. We have already followed up with our Executive Housekeeper regarding your findings. These are certainly not the norm for our operation. We look forward to seeing you again when you visit Portland; so we can provide you with an "exceptional" experience. Best Regards.

Hello Penny. Thank you for your recent review giving us a "5 out of 5" rating. We thoroughly enjoyed your comments and will pass them on to our staff. We agree that our "location, location, location" is fabulous. We look forward to seeing you again very soon when you return to Portland. Best Regards.

Hello Laurence. We appreciate hearing from you regarding your most recent visit. We were disappointed that we "met your expectations" but did not "exceed" them. You will be pleasantly surprised should you give us another chance because we are working on a "significant refreshening" of the property. The owner and his design team have already mapped out the plan. We hope that you will give us another chance; and experience our upgrades. Best Regards.

Hello Andrew. Thank you for taking time to review your visit with us. We are not happy that we only met your minimum expectations, and did not exceed them. We have already started changing out new refrigerators for our Inn property; and should have this completed within the next few weeks. Over the next year we will be doing a "significant refreshening" of the property. We are already underway; as the property owner and his design team visited in February to plan the projects. We hope to have the pleasure of seeing you again when visiting Portland. We are sure you will be delighted with our changes! Please give us another to show you our improvements. Best Regards.

Hello Steven. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you "loved" our neighborhood and location. Thank you, as well, for your description of our staff as "kind." They will be happy to hear it. Our FREE parking is unusual for a Downtown Portland hotel, and we do know how much our guests appreciate it. Thank you. We look forward to seeing you again very soon! Best Regards.

Hello Leo. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that we met and/or exceeded your expectations. We look forward to seeing you again when you visit Portland. Best Regards.

Hello Manny. Please accept our sincere apologies for not having met nor exceeded your expectations. Without full detail, it looks like you were disappointed at the Inn but "okay" in our Suite Building. In either case "okay" is certainly not what hope to achieve as a rating from our guests. The owner of the hotel and our design team visited the property earlier in the month. We are formulating a property-wide plan for "significant refreshening" of the facility. If you will give us another chance, you will see that we truly want to regain your business. May we have another chance? Best Regards.

Hello Sonny. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it and look forward to seeing you again real soon! Best Regards.

Hello Andrew. Please accept our sincere apologies for your disappointing visit due to guest noise. Because we have had minimal complaints of this nature in first floor, end rooms (where you were registered), we are reviewing remedies. However, if you give us another chance, I will be happy to handle the arrangements personally. Guests on the 2nd floor at the Inn or away from the 1st floor, end rooms do not have similar complaints; and the 1st floor, end rooms are not usually a problem either because our guests are usually quite quiet in the evenings. We also want to thank you for your compliments about our staff being "friendly and courteous" and our "updated", trendy environment. Our location, FREE parking, and no resort fees are all pluses as well. May we have another chance to earn your business back? Best Regards.