Hello Youngeun. Please accept our sincere apologies for the less than acceptable experience you encountered while visiting with us. The incident was unfortunately caused by construction nearby, and not by cleanliness conditions of the hotel. Our outside prevention service has already taken care of the problem for future guests; and the suite you occupied has been totally refreshed. Additionally, we have processed one night's credit ((126.32) through Expedia, and you should be seeing that on your card very soon. Again, we apologize and you can be assured that your experience is certainly not the norm. May we have another chance whenever you next visit Portland? Best Regards.

Hello Taegyoung. We have received your rating of "6 out of 10" with no other details; and do not like that we did not exceed your expectations. We hope to hear further from you so we may address any issues needing correction. We appreciate your patronage, and hope to see you again whenever you visit Portland. Best Regards.

Hello Mark. Thank you for your recent review. Being one of the very few downtown Portland hotels always offering free parking, we agree spaces can be tight with full occupancies. Should you ever need assistance with access to your vehicle, please let our Team Member at our 24-hour Concierge Lobby know so contact with the other vehicle's owner can be made. We appreciate your comments about our fabulous location, our "fair" pricing, and our "friendly and helpful" staff. Also, our ice machine at the Inn is operational again. We look forward to your many return visits! Best Regards.

Hello Hoa. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate it, and look forward to your many return visits. Best Regards.

Hello Cassandra. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that this was your 4th visit with us, and look forward to so many more! Thank you for recognizing our "comfy and clean" suites, our "lovely" staff, and our wonderful location. See you again real soon. Best Regards.

Hello Mark. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that we are your "home away from home." We look forward to welcoming you back "home" very soon! Best Regards.

Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. We were also happy to see how much you enjoyed our fabulous location; so close to shops and a variety of restaurants. We look forward to your return! Best Regards.

Hello Pia. Thank you for sending in a second review. We appreciate your "5 out of 5" as well as your delight with our location. We look forward to seeing you again in the very near future!

Hello Lain. We certainly apologize for any noise disturbance or bed discomfort you encountered. Both are actually quite infrequently raised by our guests. However, please let us know if you encounter issues on your next visit so we can either upgrade your accommodations or do something to ensure your complete satisfaction. We appreciate your recognizing our price-value and fabulous location. We look forward to your future visits with us! Best Regards.

Hello Oleksandr. Thank you for your recent review giving us a "5 out of 5" rating. Your comments were very much appreciated; "nice and friendly staff. clean rooms, location perfect, and FREE parking." We look forward to seeing you again very soon. Best Regards.

Hello Betty. Thank you for your recent review. We are sorry that we did not exceed your expectations. Please feel free to contact us and share some comments with us. We "love" always trying harder to get better. Looking forward to your next visit with us! Best Regards.

Hello Benoit. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments as well; near Providence Park and all of Washington Park with Portland Japanese Garden, Oregon Zoo, World Forestry Center and International Rose Test Gardens. We look forward to your next visit. Best Regards.

Hello Margaret. Thank you for your recent review. We look forward to your next visit. We hope to surprise you with our "Significant Refreshening" currently underway at the direction of our owner and his design team. See you again soon! Best Regards.

Hello Bianeycita. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate knowing that you enjoyed our location, and that you "will definitely come back." We look forward to your next visit! Best Regards.

Hello Justin. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your comments about our staff being "very kind." And, yes, we are nestled in the "beautiful area" called Goose Hollow in downtown Portland. We look forward to seeing you again! Best Regards.

Hello Pia. Thank you for your recent review giving us a "5 out of 5" rating. Yes, we are one of the very few offering FREE PARKING in downtown Portland. We appreciate your being a guest with us, and look forward to your many return visits! Best Regards.

Hello Marina. Thank you for your recent review with your PROS and CONS descriptions. We appreciate all of your PROS; including our cleanliness, pricing, location, and "super quick" check-in service. One of your CONS (thanks to your review) has now been corrected. We do have blackout shades in each of our Inn rooms. You may not have noticed it because it was totally rolled up. We are now changing the positioning to 1/4 down position so all guests can see it. Thank you so much! We look forward to your next visit! Best Regards.

Hello Cliff and Susan. Thank you for your recent review. We appreciate knowing that our location was perfect for your attending a Gala at the MAC. We will be entering a phase of "Significant Refreshening" of the property at the direction of the owner and his design team very soon. We look forward to sharing that with you on your next visit. With Best Regards.

Hello John. We appreciate your recent review! Yes, our location in the Goose Hollow neighborhood of downtown Portland is quiet and private with our surrounding mansions and Washington Park. We look forward to seeing you again real soon! Best Regards.

Hello Duncan. Thank you for your recent review giving us a "5 out of 5" rating. We appreciate your saying "great place to stay in downtown Portland." We look forward to your next visit! Best Regards.

Hello Carl. Thank you for your recent review. We appreciate it, and always want to do better. Yes, parking can be tight but we do have overflow parking as well off-site. And, we are one of the only hotels in Downtown Portland always offering FREE PARKING. Combine this with our upcoming "Significant Refreshening" Plan through the owner's design team, and we look forward to your next visit! Best Regards.

Hello Edith. Thank you for your recent review giving us a "5 out of 5" rating. We were so happy to hear that our housekeeping services, "friendly and helpful" staff, and location made your visit "pleasant." We look forward to your many return visits. Best Regards.

Hello Agnieszka. Thank you for your review giving us a "5 out of 5" rating. We appreciate all of your comments about our location being "great and very walkable", our "kind and helpful" staff, and our being pet friendly. We look forward to your many return visits! Best Regards.

Hello Casey. Thank you for your recent review. We are sorry that we did not exceed your expectations. Maybe by your next visit many of our planned "Significant Refreshening" steps by our Design Team will be implemented; and your expectations can be further met and achieved. We look forward to seeing you again. Best Regards.

Hello Margo. Thank you for completing a review on your recent visit. Without more details on the room you reserved, we are unable to pinpoint the paint nor bed platform issues. However, the Housekeeping Manager has been advised. Hopefully, she can find the issues on her inspections. The property will be going through a "significant refreshening" over the next year at the direction of the owner and his design team. We hope to see you again to share our upgrades with you. Best Regards.