I was embarrassed because the window in the room was totally blocked by wall. Even if there was a small balcony window is basic and necessary part of hotel room. We cannot help feeling stifled and I was sorry to my mom because this trip was her present and she had many expectation. If I know the room condition, I don't make a reservation for that room. at first, the staff said I made a reservation for that room and I had to understand because it's standard room. The saying makes me feel bad. After several claims, she said she'd like to change our room if there is another available room but there's no room. However, tomorrow morning, there were just a few guests in breakfast room.. I know many of hotels in Positano are expensive and they are sellers for profit of course. However, if it's a HOTEL and if the person is Hotelier, then they need to provide accurate information and appropriate attitude to the guests.
