Dear Farah, Thank you for letting us know about your stay.We are sorry to learn of the issues you experienced. We appreciate you letting us know and really hoped to have had an opportunity to assist you during your stay. Kindly know, we are not sure what noise you would have heard, rest assured there are no generators in any of our rooms or guest room buildings. Thank you for letting us know about the toilet running and will have that corrected. Regarding bottled water, indeed you are correct, this is not something we provide in our rooms, and we do not advertise that we do. We were quite surprised and concerned about your experience with our concierge and would like to know more. We usually have very nice remarks about her. When you have a moment will you kindly email me at robyn.jennings@thesandtc.com and we can arrange a time in which I can call you.Again, we appreciate your feedback as it provides us an opportunity to either praise a member of our staff or correct any short comings in our product or services. Sincerely,Robyn Jennings

Hello Alyson, Thank you for taking the time to share your kind feedback, we appreciate you.

Hello Corinne, thank you for taking the time to share your kind feedback, we appreciate you.

Dear Hemal,Thank you for your feedback on your recent stay with us. We were happy to have spoken with your during stay and upon departure. The Expedia picture online is a Junior Suite Courtyard on the third floor. The room you reserved is exactly the same layout and amenities as that room on the third floor. The only exception is your room was on the first floor.The manager explained we were unable to move you to the third-floor location as all the Junior Courtyard rooms were already occupied or reserved and you expressed not wanting to move. Kindly note all of our rooms were renovated in the fall/winter of 2023 with new furniture as noted: sofa sleeper, armchair, sofa rug, coffee table, side table, headboard, bed frame, new full kitchenette (sink, faucet, refrigerator, microwave, back splash, new bathroom vanity, bathroom mirror, new bathroom light, bathroom faucet, bathroom amenity shelf, dresser drawer, and lighting switches, and ceiling fan. We are sorry the room was missing a tall mirror and bathrobe hook, and we installed them the next day. If we may be of further assistance, please let me know. Kind regards,Claudine BoyceDuty Manager

Hello Kandice, thank you for such kind words, we appreciate you.

Thank you Padmaja for taking the time to share your kind feedback, we appreciate you.

Hello Griselda, thank you for your kind words, we appreciate you.

Dear Vincent, thank you for taking the time to share your feedback and bringing to attention the TV and water pressure issues experienced during your stay which will be addressed.

Hello Raymond, thank you for taking the time to share your feedback which will be shared with Management.

Thank you Nadra for taking the time to share your kind feedback, we appreciate you.

Thank you Russell for taking the time to share your feedback, we appreciate you.

Dear George, thank you for taking the time to share your feedback.

Hello Pamela, thank you for taking the time to share such wonderful feedback, we appreciate you

Hello Kim, thank you for taking the time to share your feedback, we appreciate you.

Hello Megan, thank you for such kind feedback, we appreciate you.

Dear Katie, thank you for such kind feedback, we appreciate you.

Dear guest thank you for such a wonderful rating, we appreciate you.

Hello Stacy, thank you for such kind feedback, we appreciate you.

Hello John, thank you for taking the time to share your feedback, we appreciate you.

Dear Raul, thank you for taking the time to share your feedback, we appreciate you.

Hello Mr. Douglas, thank you for taking the time to share such kind words, we appreciate you and your loyalty

Hello Cindy, thank you for taking the time to share your feedback and bringing to attention the noise complaint, we appreciate you.

Hello Sheila, thank you for your taking the time to share your kind feedback, we appreciate you.

Dear Donna, thank you for taking the time to share such a kind review, we appreciate you.

Hello Louis, thank you for your kind words about our staff and resort, we appreciate your feedback.

Dear Tamara, thank you for taking the time to share your feedback on your stay which will be shared with the team.

Hello Martha, thank you for such kind feedback, we appreciate you.

Hello Teresa, thank you for such a kind review, we appreciate you.

Dear guest thank you for sharing your feedback which will be shared with the team, we appreciate the time you took to bring to attention your observations which allows for more ongoing training on service,

January 1, 2024Dear Ms. Marr,Thank you for sharing your feedback on your recent stay. We were delighted to know you enjoyed many aspects of your stay. We will share your comments with our management team for any corrective actions regarding the beach chairs and sand clean up. As for the taxis, we are sorry to learn you had a negative experience and will share this with the Taxi Drivers Association. Kindly note Turks and Caicos government regulates hotels and resorts to use only official taxis to transport all guests. Some resorts are able to have shuttles services, however these are limited to only provide shuttle to and from one of their sister properties outside a short distance. Several Turk and Caicos non-profit organizations are partnering with government about the feral dogs and cats, and have already begun plans to address this concern in 2024, as well TCI routinely has community service clean ups campaigns sponsored by non-profit organization of which The Sands is a proud to be a part of for years. Agan, thank you for your feedback, it is because of caring guests such as yourself that we have a concrete basis of improvement.We hope we have the opportunity to welcome you back to the Turks and Caicos Islands. Sincerely,Guest Relations Manager

Hello Keith, Thank you for such a kind feedback, we appreciate you.

Dear guest, thank you for taking the time to share such kind feedback, we appreciate you.

Dear guest, thank you for such kind words we appreciate you.Warm regards.

Dear guest, thank you for taking the time to share your kind feedback, we appreciate you.

Dear guest,Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the valued of our service. We aim to provide all of our guests with high quality experience, and we hope to you again in the near future in order for us to help you create a beautiful memorable time with us.