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Hotel Diana

3.5 star property
Guests indulge in soothing massages at the spa or sip drinks while admiring city views from the rooftop terrace, all with attentive service throughout their stay

Choose dates to view prices

Located near Puebla Cathedral, Hotel Diana welcomes travelers with thoughtful touches like a daily manager's reception. The property features laundry facilities, a relaxing spa, and a bar for evening refreshments. Multilingual staff ensures helpful service is always at hand.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, blackout drapes

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, blackout drapes

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, down comforters, in-room safe, blackout drapes

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Located in Puebla, Hotel Diana is in the city center. Museo del Ferrocarril and Fort Loreto are cultural highlights, and some of the area's notable landmarks include Palafoxiana Library and Zócalo de Puebla. Don't miss out on a visit to Africam Safari. Visit our Puebla travel guide
Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • Zocalo Square showing night scenes and a garden
    Zócalo de Puebla
    7 min walk - 0.6 km
  • Puebla Cathedral which includes night scenes, heritage architecture and a church or cathedral
    Puebla Cathedral
    7 min walk - 0.6 km
  • Palafoxiana Library showing heritage elements and interior views
    Palafoxiana Library
    7 min walk - 0.6 km
  • Los Sapos Bazaar as well as a small group of people
    Los Sapos Bazaar
    10 min walk - 0.9 km
  • Puebla Convention Center
    15 min walk - 1.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal
    7 min drive
  • Puebla Intl. Airport (PBC)
    43 min drive

Restaurants

  • Profética - Casa de la Lectura
    3 min walk
  • El Gato De Oro
    2 min walk
  • Tacos Tony
    3 min walk
  • La Mestiza
    3 min walk
  • Antojitos Tomy
    2 min walk

About this property

Hotel Diana

Hotel near Zócalo de Puebla
Located close to Palafoxiana Library and Puebla Cathedral, Hotel Diana provides a free daily manager's reception, a terrace, and laundry facilities. Treat yourself to a massage at the onsite spa. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking and valet parking
  • A front-desk safe, luggage storage, and massage treatment rooms
  • Tour/ticket assistance, a 24-hour front desk, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Diana have comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 42-inch Smart TVs with Netflix, streaming services, and cable channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Is Hotel Diana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Hotel Diana?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Diana?

Check-out is at noon.

Where is Hotel Diana located?

Located in Puebla Historic Center, this spa hotel is within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Puebla Convention Center are also within 1 mi (2 km). Puebla–Cholula Tourist Train Terminal is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Diana Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 482 out of 743 reviews
Rating 8 - Good. 174 out of 743 reviews
Rating 6 - Okay. 41 out of 743 reviews
Rating 4 - Poor. 24 out of 743 reviews
Rating 2 - Terrible. 22 out of 743 reviews

Reviews

8/10 Good

Aldara

Liked: Cleanliness, amenities, property conditions & facilities
We loved the locations of this hotel! The room was nice, clean and big!
Stayed 1 night in Nov 2025

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, the bed was comfy as well as the room was very clean. The rooftop bar was stunning. Fabulous views. Definitely staying here again next time we are in Puebla.
Stayed 2 nights in Feb 2026

10/10 Excellent

Christian de la

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Excellent location. Free parking
Stayed 1 night in Nov 2025

8/10 Good

Joud

The staff was very helpful. The room was clean but
Stayed 1 night in Nov 2025

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is nice, everyone nice, luxury style room. Great location. Only problem is that the water for tub is barely warm, so it’s impossible to take a bath, it’s very odd, by the time you fill the bathtub, it’s cold again, which was a let down because I waited all week for that bathtub moment, and they have a coffee maker in the room but provide no coffee for it which is confusing. Other than that, it was okay stay.
Stayed 1 night in Oct 2025

8/10 Good

ZORAIDA

Liked: Cleanliness, property conditions & facilities
Mr. Victor, staff member was absolutely helpful, polite and very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Staff was very helpful. Restaurant was also great, the room service was neat. There were some nights were it was kinda noisy, but overall the stay was pleasant. They might want to reconsider the amenities quality because the soap wasn't that good. However, its not a big deal. The hotel is great and location is a plus. I highly recommend it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Erik paul

Liked: Cleanliness, property conditions & facilities
Clean. Attentive staff. Good location. Relatively quiet. Nice rooftop bar. Good breakfast. Comfy beds. Modern design furnishings.
Stayed 4 nights in May 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s second or third time’s me I stay here, all staff really friendly
Stayed 4 nights in Mar 2025

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for its price and location, staff could be a little nicer. Room doors are not too sound proof, at least on ground floor, there was noise from outside. Overall, however, it was a good stay.
Stayed 1 night in Apr 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, the location was very convenient and walkable. Staff was very attentive and courteous. The bathroom is a little small but not a deal breaker. Had AC problems in one of the rooms, was provided with a small fan to help some, disappointed that were not offered some kind of credit or at least a free breakfast to make up for the inconvenience.
Stayed 1 night in Apr 2025

8/10 Good

Juan Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and comfortable. Everyone was really nice and we even got an upgrade to a jr. suite. The only bad thing is that the shower didn't have a door or curtain which made it uncomfortable to take a shower with water splashing all over the bathroom. We asked for more towels to hang them as "curtains" but that didn't help much.
Stayed 3 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to central Puebla. Very walkable. Seemed safe at all hours. Relatively quiet. There was what I think was a kitchen exhaust fan that can be heard throughout the building. Bothersome if resting during the day but it is turned off around 10-10:30pm; starts up around 7:30am. Also in early morning there are loud banging noises…thuds…like someone moving boxes or supplies. I get up early…not a problem but thought it odd every morning. Bed was super comfortable. Adequate plugs for charging phone and other devices. Everything worked in room except one bedside lamp…burned out bulb? Wifi good but TV was spotty. Kept freezing up and I never could get my YouTube channels in English. Translated them to Spanish; I think thatʻs a fault of the system they use - TotalPlay. I gave up and watched everything on my phone. I did eat breakfast at the hotel three mornings. Food and service were generally good. Yet somehow with different Sunday crew rules changed a bit with the special and what was or wasnʻt included. Sunday service was slower...less attentive waiter. Would stay again given price and location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very close to the downtown area
Stayed 1 night in Feb 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent in every way.
Stayed 2 nights in Feb 2026

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Dec 2025

6/10 Okay

Jaaziel

Liked: Cleanliness
Bathrooms are a bit small.
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
All in all excellent.
Stayed 1 night in Nov 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2025

10/10 Excellent

Josefina Ortiz

Liked: Cleanliness, staff & service, property conditions & facilities
I really love the place thank you
Stayed 9 nights in Aug 2025

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Sep 2025

10/10 Excellent

Lev Ivanushka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Nov 2025

10/10 Excellent

Perla Estrella Enriquez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 7 nights in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
Personal amable
Stayed 1 night in Nov 2025

8/10 Good

Norma Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
REALLY NEAR THE CITY CENTRE, COMFORTABLE, CLEAN, NOT EXPRENSIVE.
Stayed 1 night in Jul 2025