여행: 항공+숙소

매우 고풍스럽고 전망좋으며 쾌적함.

Everything was almost excellent throughout our stay, until the very end. At check-out, we were genuinely shocked when the housekeeping team asked us to pay an additional fee because one of the face towels had a sunscreen stain. This was completely unacceptable and left a very bad impression. Charging a guest for a used face towel simply because it had sunscreen on it is unreasonable and, in our opinion, not the level of service expected from a reputable hotel. Towels are meant to be used by guests, and dealing with normal stains such as sunscreen should be part of routine housekeeping. What was otherwise an excellent stay ended on a very disappointing and unpleasant note. This experience made us seriously question the hotel’s approach to customer service and its treatment of guests. Unfortunately, this incident is something we will remember and consider when deciding whether to stay here again.