Estimada Maria Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas en términos de la calidad de nuestras instalaciones y el servicio proporcionado por nuestro personal.Reciba nuestras más sinceras disculpas por la falta de una caja de seguridad en su habitación. Esto no refleja nuestros estándares de servicio, investigaremos lo sucedido e implementaremos mejoras para asegurarnos estén en condiciones óptimas para nuestros huéspedes. Respecto al servicio de nuestro personal, es preocupante saber que encontró inconsistencias en la actitud y energía de nuestro equipo. Reconocemos la importancia de mantener un servicio amable y profesional en todo momento, por lo que tomaremos las acciones necesarias para que todos nuestros huéspedes reciban una atención amable. Esperamos tener la oportunidad de recibirte nuevamente en el futuro para demostrar los cambios positivos que hemos implementado.Saludos cordiales

Dear Don Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear RavannThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret to hear about your experience regarding the safety of our property during your stay on the beach. We want to assure you that the comfort and safety of our guests are of the utmost importance to us, and we are deeply concerned about any situation that may have caused discomfort.Please accept our apologies if your interaction with our security staff did not meet your expectations. We would like to further investigate what happened to better understand the situation and take appropriate measures to prevent such a thing from happening again in the future.We sincerely appreciate your feedback, as it helps us to improve and provide better service to our valued guests. We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear LilianThank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We are very sorry to hear that your experience with our gastronomic offerings did not meet your expectations, we will share your impressions with our food and beverage team so that they can be taken into account for the implementation of improvements. Regarding the rooms, we are glad to hear that you were generally satisfied with them. However, we regret any inconvenience you may have experienced due to their size. We value your comments and will keep them in mind as we work to improve our facilities and services.We regret that your overall experience was not satisfactory and that you do not feel comfortable recommending our property. Your feedback is invaluable to us as it helps us identify areas of improvement and work on them to provide exceptional experiences for our guests.We hope you will give us another opportunity in the future to welcome you and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear James Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely appreciate your kind words and are pleased to hear that you enjoyed our adults-only, cleanliness and maintenance of our facilities, including our beach.We sincerely regret any inconvenience you experienced with beach vendors entering the property. We take the privacy and tranquility of our guests very seriously and will address this issue immediately with our security team to ensure that a serene and undisturbed environment is maintained.We appreciate your feedback as it helps us to identify areas of improvement and ensure that we continue to provide the best possible experience for our guests.We look forward to having the pleasure of hosting you again in the near future and providing you with an even more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Larry Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to know that you enjoyed our beautiful beach, as well as our excellent food and services.We value your impressions about the oceanfront rooms and regret that they did not fully meet your expectations. We take all of our guests' comments into consideration in order to continually improve our services and facilities. We are glad to hear that you were able to enjoy the amazing sunset views during your stay. In addition, we are pleased that you found our location convenient for access to the harbor and boat tours.We look forward to having the pleasure of welcoming you back in the near future and providing you with more memorable experiences. Best regards

Estimada Marisol Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Nos complace enormemente saber que disfrutó de su estancia en nuestro hotel y que recibió un servicio amable y excelente por parte de nuestro personal, especialmente en nuestro restaurante de buffet.Transmitiremos sus amables palabras a nuestro equipo, ya que siempre es gratificante para ellos recibir reconocimiento por su arduo trabajo y dedicación para hacer que su experiencia sea excepcional.Esperamos tener el placer de recibirle nuevamente en un futuro cercano y brindarle más experiencias memorables. Saludos cordiales

Dear Jeff We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation.We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations. Kind regards.

Dear MurielWe thank you very much for choosing us for your vacation, we are sorry to know that your rating of us has been negative, we would have liked to have gotten closer and improved your vacation experience.We look forward to welcoming you again and providing you with a much more memorable stay. Kind regards

Estimado Emmanuel Nos gustaría agradecer el maravilloso comentario que compartió después de su reciente visita a Crown Paradise, estamos encantados de saber que hemos superado sus expectativas y saber que ha disfrutado de cada detalle de su estancia.Esperamos tener pronto el placer de ser sus anfitriones nuevamente en sus próximas vacaciones.Saludos cordiales

Estimada Rosaura de la Cruz,Agradecemos que nos haya elegido para pasar sus vacaciones en nuestro hotel Crown Paradise Golden Puerto Vallarta, así como también agradecemos por tomarse el tiempo para comentar su experiencia en nuestro hotel. Esperamos que haya disfrutado de nuestras instalaciones y servicios durante su visita.Es genial saber que disfruto tanto su estancia en el hotel. Nos alegra saber que nuestra oferta gastronómica, las bebidas, las actividades, el bar en el piso 7 y los eventos en el club Nitro fueron de su agrado.Esperamos tener el placer de recibirle nuevamente en el futuro y ofrecerle otra estadía completamente memorable.Saludos Cordiales.

Dear Isela Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Francisco Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.Regarding the cleanliness issues you mention, we take the hygiene and maintenance of our facilities very seriously. We will take immediate steps to address the quality of the pool water, as well as clean the glass roofs and windows in all areas of the hotel.We are very sorry for any inconvenience caused by the timeshare offer. We understand that this may have been perceived as an inconvenience, and we will review our procedures to ensure that interactions with our guests are always transparent and respectful.Regarding the closing hours of the pools, we appreciate your feedback and will review this policy to determine if it is possible to extend the hours of operation to provide our guests with more flexibility and time to enjoy the facilities.We hope to have the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Elizabeth Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Yvonne Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are pleased to know that you found the hotel itself beautiful and that you enjoyed the facilities such as the pool on the seventh floor, the fitness center and the tennis and volleyball courts. We are also glad that you received fantastic service from our staff and that the rooms met your expectations in terms of comfort.We are sorry to hear that the food did not live up to your expectations. We take your impressions about the buffet very seriously, especially regarding the temperature of the food and the saltiness of some dishes. We are committed to improving the quality of our food and that it is served with the best freshness and taste.We regret your impressions about the value of the all-inclusive and will take your suggestions into consideration. We regret that you were unable to try our restaurants due to your off-site dining, but we hope to have the opportunity to surprise you with our culinary offerings on a future visit.We hope to have another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards

Dear Casey Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.It fills us with joy to know that your experience at our resort exceeded your expectations and that you enjoyed every aspect of your stay. We are delighted to know that you found our gastronomic offerings so delicious and varied, and that the staff contributed to making your stay even more memorable with their friendly and attentive service.We look forward to having the pleasure of hosting you again in the near future and providing you with more memorable experiences.Best regards

Dear Scarlett Thank you very much for your kind opinion. We are very happy that your stay has been regular.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear David Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Christopher Thank you very much for your kind opinion. We are very happy that your stay has been average. We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Jemila Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.We regret that the food was not up to your expectations, we will share your impressions with our food and beverage team to be taken into account for the implementation of improvements in our gastronomic offerings.Regarding the problems in your room and the lack of response to your requests, we understand that this situation affected your experience. We will fully investigate the laundry service and the replacement of batteries for the remote control. These issues do not reflect our usual standards of service and customer care, and we will work diligently to rectify them and ensure that they do not reoccur in the future.We look forward to the opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Karly We would like to thank you for the wonderful comment that we shared after your recent visit to Crown Paradise, we are delighted to know that we have exceeded your expectations and to know that you have enjoyed every detail of your stay.We hope to have the pleasure of being your hosts again soon on your next vacation.Kind regards

Dear Martin We thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have a closer approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regardsBest regards

Dear Andrew Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience did not meet your expectations. Comfort and attention are paramount to us, and we regret that we did not meet your expectations regarding luggage service. We will investigate what happened and take the necessary steps to improve in this regard.Regarding your impressions about availability in our restaurants. We take note of your feedback and will work on improving our processes to ensure a more satisfying dining experience for all our guests.We regret that the beverage selection did not meet your expectations, we will share your impressions with our food and beverage team to be taken into consideration for implementation of improvements in beverage selection.We hope you will give us the opportunity to serve you again in the future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Denise Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to know that your experience at our hotel was exceptional and that we were able to contribute to make your honeymoon a memorable one. We greatly appreciate your kind words about our service, food and beverage, facilities and views from your room. It is our goal to provide an unforgettable experience for all our guests and we are pleased to know that we achieved this with you.We will pass on your compliments to Daniel and our team who strive to ensure that every guest feels comfortable and welcome during their stay. Nothing fills us with more joy than knowing that your honeymoon was special and that you plan to return in the future.We look forward to welcoming you back and providing you with more memorable experiences.Best regards

Dear Jill Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are thrilled to hear that your stay at the Crown Paradise Golden was so positive and satisfying. It is an honor for us to receive such complimentary comments and to know that we have met your expectations once again.We take pride in knowing that our staff made your experience memorable, from the exceptional service provided by Yolanda to the additional assistance provided by Daniel, our outstanding bellman. We will pass on your kind words to our entire team, including the bartenders who prepared your delicious drinks.It is great to know that you enjoyed the excellent food in our specialty restaurants and that your room was spotless throughout your stay. We strive to provide a clean and comfortable environment for all our guests, and we are glad that we met your expectations in this regard.We look forward to welcoming you back on your next visit and providing you with more memorable experiences.Best regards

Dear Charles Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear about the negative experiences you had during your stay at our hotel.We sincerely apologize for the broken items in your room and the edge of the pool. This does not reflect the standard of quality we strive to maintain at our establishment. We will take steps to address these issues and ensure they are repaired quickly and effectively.We look forward to the opportunity to welcome you back in the future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction.Best regards

Dear Haylie Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We sincerely regret that your experience at our hotel did not meet your expectations and we apologize for any inconvenience you experienced during your stay.Regarding the temperature of the pools, we regret that the main pool was too cold for your comfort. We will investigate this issue to implement improvements to keep the water at a comfortable level for all our guests.Regarding food and beverages, we are sorry to hear that they were not up to your expectations. We will share your impressions with our food and beverage team so that they can be taken into account for the implementation of improvements in our gastronomic offerings.Regarding your room assignment, we are sorry to hear that your room assignment did not meet your expectations. We will take immediate steps to address these room assignment issues and ensure that our rooms are in optimal condition for all our guests.We are sorry to hear about the water pressure issues in the shower and the disturbing noises. We will work to address these issues and ensure that all aspects of our rooms are in perfect condition for our guests.We hope you can reconsider your decision and give us another opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards

Dear Rebecca Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are very happy to know that you enjoyed your stay at our hotel and that you found our facilities clean and our staff fantastic. We greatly value your kind words and appreciation for our team, who work hard to ensure that every guest has a memorable experience.We take note of your comment about the variety of breakfast foods. We are constantly reviewing our menus and will take your feedback into consideration to improve our guests' dining experience.We are pleased to hear that, overall, you had a good time with us. We look forward to having the pleasure of welcoming you again in the future and providing you with an even more memorable experience.Best regards

Estimado Francisco Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel.Agradecemos sinceramente su recomendación sobre nuestro servicio. Nos complace saber que disfrutó de su estancia y que encontró que nuestro servicio fue excelente.Tomamos en consideración su sugerencia con respecto a la disponibilidad de sombrillas en el área de playa. Entendemos la importancia de tener suficiente sombra para nuestros huéspedes mientras disfrutan del sol y la playa. Revisaremos esta posibilidad y evaluaremos cómo podemos mejorar aún más la comodidad de nuestros huéspedes en esta área.Esperamos recibirte nuevamente en el futuro para brindarle otra experiencia memorable. Saludos cordiales

Dear Eilene Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel.We sincerely regret to hear that your experience at our hotel did not live up to your expectations.Regarding your impressions about the cleanliness of our facilities and the hygiene of the Jacuzzi, we assure you that we maintain high standards of cleanliness and hygiene in all our areas, and it is unfortunate to learn that we did not meet this during your stay. We will take immediate action to address any cleanliness issues and to ensure that all our facilities are in top condition for our guests.Regarding impressions about food , we understand the importance of serving fresh and hot food to our guests. We sincerely apologize for any inconvenience this has caused and will work with our kitchen team to improve our processes and ensure a more satisfying dining experience in the future.Finally, regarding your perception of the staff's attitude, we would like to express our sincerest apologies. The behavior you mention does not reflect our values as a hospitality team, and we will take appropriate action and provide additional training as needed to ensure that all members of our staff provide friendly and professional service at all times.We hope to have the opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that our commitment is your satisfaction.Best regards

Dear DonnaThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel.We are glad to hear that you enjoyed your stay with us and found the atmosphere fun and relaxing. Our goal is to provide a welcoming and peaceful environment for all of our guests, and we are pleased to know that we have met your expectations in that regard.We look forward to having the pleasure of hosting you again in the near future and providing you with more memorable experiences.Best regards

Estimada Daniela Le agradecemos mucho por habernos elegido para sus vacaciones, nos alegra saber que su calificación hacia nosotros ha sido positiva, nos habría encantado saber que fue lo que más le gusto de su estancia, esperamos darle la bienvenida nuevamente. Saludos cordiales

Dear RichardThank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We sincerely regret the inconveniences you experienced during your stay at our hotel. The lack of hot water and lack of timely response from our management are serious concerns and we are committed to addressing them immediately.It is unacceptable that you did not have adequate access to hot water, especially after paying extra for the in-room Jacuzzi. We understand your discomfort and deeply regret that we were unable to resolve this issue to your satisfaction during your stay.We will review our internal procedures and provide additional training to ensure that our team is better equipped to handle situations like this in the future.We hope to have another opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Estimado JesusLe agradecemos mucho por habernos elegido para sus vacaciones, nos alegra saber que su calificación hacia nosotros ha sido positiva, nos habría encantado saber que fue lo que más le gusto de su estancia, esperamos darle la bienvenida nuevamente. Saludos cordiales.

Dear Donna Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are pleased to hear that, despite some room issues, your overall experience was positive and you enjoyed many of the amenities we offer.We are very sorry to hear about the problems you experienced in your room. We will take immediate steps to address these issues and ensure a more comfortable and pleasant environment for our guests. We appreciate your patience and understanding as we work to resolve these issues.We are glad to hear that you found the beds and pillows extremely comfortable and that you enjoyed the food in our restaurants. We appreciate your compliments and will strive to maintain the quality of our dining services.We understand your concerns about the rooftop pool and the noise caused by other guests. We will take steps to ensure a quieter and more relaxing environment in our common areas, so that all guests can enjoy a pleasant experience.We look forward to having the pleasure of welcoming you again in the future and providing you with an even more memorable experience, demonstrating that we are committed to your satisfaction. Best regards

Dear Lisa Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We are sorry to hear that your experience at our hotel did not live up to your expectations. Our goal is to provide all of our guests with an exceptional experience and we are sorry to hear that we did not meet your expectations. We take your feedback seriously and will use it to identify areas of improvement and take the necessary actions to ensure a more satisfying experience for our guests in the future.We look forward to the opportunity to welcome you again in the future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Dorothy Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions of your experience at our hotel. We are glad to hear that you enjoyed the food in our restaurants and appreciated the cleanliness of the beach area.We take note of your suggestion about updating the buffet menu with more variety every day. We value your feedback and will take it into consideration to improve the dining experience for our guests.We sincerely regret to hear about your experience with the vendors on the beach. We understand how important it is to be able to relax and enjoy your surroundings without being disturbed. We will review our procedures to address this issue and ensure that our guests can enjoy a quiet and relaxing experience on the beach.We are thrilled to hear that you enjoyed the entertainment during your stay. We strive to provide quality entertainment for our guests and are pleased to hear that we succeeded in doing so.We are sorry to hear that your conversation with the manager was not satisfactory. We will take steps to address any concerns you raised and ensure that all interactions with our staff reflect our commitment to guest satisfaction. We hope you will give us another opportunity to provide you with a much more memorable experience. Best regards

Dear Morgan Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Lesa Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.

Dear Yolanda Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We are sorry to hear that your experience at our hotel did not live up to your expectations. We sincerely appreciate your comments, as they help us identify areas of improvement to offer a more satisfactory experience to our guests.Regarding the food, we apologize for not meeting your expectations. We will take your impressions into account for the implementation of improvements in our gastronomic offerings. We are sorry to hear that there were problems with the hot water supply and pressure in the showers, as well as with the fixtures in the bathroom. We will investigate and address these issues immediately to ensure proper operation of the facilities.We also regret the inconvenience caused by the volume of the music in the pool. We will take steps to adjust the noise level to ensure a more relaxing environment for all our guests.Regarding your unmet expectations in the Mexican restaurant, we will review our menu and the authenticity of the dishes to offer a more genuine experience of traditional Mexican food.Finally, we appreciate your compliments on our staff and are pleased to know that they were friendly and attentive during your stay. We will pass on your positive comments to our team.We hope you will give us the opportunity to welcome you again in the near future and provide you with a much more memorable experience, demonstrating that we are committed to your satisfaction.Best regards

Dear Douglas Thank you for choosing us as your vacation destination in Puerto Vallarta and we appreciate you sharing your impressions about your experience at our hotel. We sincerely regret that the food was not up to your expectations, we will share your impressions with our food and beverage team to be taken into account for the implementation of improvements in our gastronomic offerings. Regarding the delay in the delivery of your room, we offer our sincerest apologies for any inconvenience this has caused. We understand how frustrating it can be to wait, especially after a long journey, and regret that you were not provided with an adequate explanation.We take your comments seriously and will use them to improve our services and internal processes. We hope that you will give us the opportunity to welcome you back in the near future and provide you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear Nicholas Thank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been regular, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay.Best regards

Dear Angela Thank you for choosing us as your Puerto Vallarta vacation destination and we appreciate you sharing your impressions about your experience at our hotel. We are very happy to know that you enjoyed the friendliness and attention of the staff, as well as the delicious food we offer in our buffet. We are sorry to hear that you had difficulties booking at our other restaurants; we will definitely take your comments into consideration to improve our booking processes and make them more accessible to all our guests.Regarding the location of your room and the view, we regret that it did not completely meet your expectations. We strive to provide our guests with a pleasant experience and would like to apologize for any inconvenience this has caused. Please be assured that we will take your comments into consideration to improve the experience for our future guests.Regarding your impressions with the bathroom. We strive to keep our facilities in top condition and will take immediate steps to address any areas that need attention, including possible remodeling.We look forward to having the pleasure of welcoming you back in the near future and providing you with a much more memorable experience, demonstrating that our commitment is to your satisfaction. Best regards

Dear ElijahThank you very much for choosing us for your vacation, we are sorry to hear that your rating towards us has been negative, we would have liked to have an approach and improve your vacation experience. We look forward to welcoming you back and providing you with a much more memorable stay. Best regards

Estimado Emilio Gracias por habernos elegido como destino de sus vacaciones en Puerto Vallarta y apreciamos que haya compartido sus impresiones sobre su experiencia en nuestro hotel. Lamentamos sinceramente saber que su experiencia en nuestro hotel no estuvo a la altura de sus expectativas.Lamentamos que los alimentos no hayan estado a la altura de sus expectativas, nos habría gustado conocer los aspectos específicos que no le resultaron satisfactorios, tomaremos en cuenta sus impresiones para la implementación de mejoras en nuestra oferta gastronómica.En cuanto a las instalaciones, comprendemos lo importante que es para nuestros huéspedes disfrutar de un entorno cómodo y funcional. Estamos trabajando en la solución de cualquier problema que haya experimentado durante su estancia y realizando mejoras para garantizar que nuestras instalaciones cumplan con los más altos estándares de calidad.Respecto a la atención al cliente, lamentamos saber que no recibió el nivel de servicio que merece. Estamos reforzando la formación de nuestro personal para asegurarnos de que todos los miembros de nuestro equipo brinden una atención amable, atenta y profesional en todo momento.Esperamos tener otra oportunidad para recibirle nuevamente en un futuro cercano y brindarle una experiencia mucho más memorable, demostrando que nuestro compromiso es su satisfacción. Saludos cordiales