I want to give a huge shout-out to the staff at this resort. They were absolutely amazing, so energetic, always smiling, dancing, and genuinely helpful. You could really feel their positive energy everywhere.
The cleanliness of the resort truly stood out. Everywhere we looked, someone was cleaning or fixing something. The bathrooms near the pools, close to the beach, and throughout the resort were always spotless. This is especially impressive considering how many guests there were and how large the resort is.
We stayed at Turquesa, and I just want to add a small heads up for anyone with mobility issues. The buildings do not have elevators, only stairs, although there are rooms available on the ground floor. It is not an issue if you are comfortable walking, but it is something good to know in advance.
The room itself was comfortable, and the bed was great. That said, the room is a bit outdated, and you can clearly see that some things could be refreshed or fixed. However, this did not bother us at all. It was a minor detail and did not affect our stay in any way.
Speaking of size, the resort is huge, but there is always something to do. We spent New Year’s Eve there, and the celebration was incredible. It was a huge party and so much fun. The only small downside was the VIP area, which felt a bit too exclusive. It did not bother me much, but I do think it could have been more equal so everyone could enjoy the experience the same way. Still, it was not a big deal overall.
