I am regretful to share what a TERRIBLE experience we had at Excellence Punta Cana this month. This resort is associated with a scam of a hospital (Hospiten in Bavaro) and when things go south you are on your own without any support from the resort. One of the evenings my dad was not feeling well and I asked the resort to call a doctor. Upon evaluation it was decided that we go to the hospital to do a full check up. So they call an ambulance and we go to the hospital.
Upon arrival we find out that we were taken to a PRIVATE CLINIC, at no point did excellence Punta resort let us know we were being taken to a private clinic. Nor were we given the choice to go to a public hospital.
The hospital then demands a deposit of $8,000 in order for my dad to be admitted. We asked the front desk what would our bill be if we checked out that minute and were told $1,800. They reassured us multiple times that they do not charge for staying overnight at the hospital and that they only charge for medication and any procedures if necessary. In the morning when we wanted to check out of the hospital we were HELD AGAINST OUR WILL even though we refused any treatment in the hospital.
They ended up stacking multiple bogus charges on the bill (including staying overnight, $2,360 just for that) and doctor consultations that didn’t even happen.
Final bill was $7,200. The resort takes no responsibility for working with this hell of a hospital. How SHAMEFUL of you to send people to be robbed.