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엑셀런스 푼타 카나 - 어른 전용, 올 인클루시브 여행 후기

5 out of 5
엑셀런스 푼타 카나 - 어른 전용, 올 인클루시브
Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1903개 이용 후기 중 1465개" "
평점 8 - 좋아요. 1903개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1903개 이용 후기 중 97개" "
평점 4 - 별로예요. 1903개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1903개 이용 후기 중 46개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

Enkeleda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lot of mosquitoes! Other than that, everything was perfect
2024년 5월에 7박 숙박함

2/10 - 너무 별로예요

Eljona

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am regretful to share what a TERRIBLE experience we had at Excellence Punta Cana this month. This resort is associated with a scam of a hospital (Hospiten in Bavaro) and when things go south you are on your own without any support from the resort. One of the evenings my dad was not feeling well and I asked the resort to call a doctor. Upon evaluation it was decided that we go to the hospital to do a full check up. So they call an ambulance and we go to the hospital. Upon arrival we find out that we were taken to a PRIVATE CLINIC, at no point did excellence Punta resort let us know we were being taken to a private clinic. Nor were we given the choice to go to a public hospital. The hospital then demands a deposit of $8,000 in order for my dad to be admitted. We asked the front desk what would our bill be if we checked out that minute and were told $1,800. They reassured us multiple times that they do not charge for staying overnight at the hospital and that they only charge for medication and any procedures if necessary. In the morning when we wanted to check out of the hospital we were HELD AGAINST OUR WILL even though we refused any treatment in the hospital. They ended up stacking multiple bogus charges on the bill (including staying overnight, $2,360 just for that) and doctor consultations that didn’t even happen. Final bill was $7,200. The resort takes no responsibility for working with this hell of a hospital. How SHAMEFUL of you to send people to be robbed.
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Oleg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Would stay again. Needs remodel.
2024년 5월에 9박 숙박함

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place I’ve ever been.
2024년 2월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 24일
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

6/10 - 괜찮아요

Minerva 님, Clifton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I had and ok time. Upon arrival my hubby got ice from the ice machine and had non stop diarrhea for 3 days. He started feeling better and then got diarrhea for another 2 days. One of My white gold diamond earrings went missing from my room. I did filled a report was very disappointed. The food was not that good and we were club members. The resort was very clean and very beautiful. We had a swim up room, that was very nice especially because my husband was so sick.
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Fermin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food in the restaurants was great!
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 23일
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Justin

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked EVERYTHING! There is not one thing that we would change about this resort, the service, the food, the staff, the room. The ONLY thing we would have liked would have been more fresh fruit in the drinks. We will be returning to this property.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 23일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from the staff, the service, the food and drinks, the beauty of the resort, just outstanding, I can’t think of anything we didn’t thoroughly enjoy, can’t wait to come back next year
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 - 좋아요

Suzanne Christine 님, Philadelphiia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my first time in the DR and Excellence Punta Cana. The resort was wonderful and the people were VERY warm and friendly. My only complaint was the food! Unfortunately, I probably won’t return for solely that reason. While my expectations for food at an all inclusive is not high, it fell short of even that.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

6/10 - 괜찮아요

Carlos 님, West Covina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellence Punta Cana is a good hotel. The beach was nice, the pools were nice, people were extremely friendly. The bathrooms in our rooms had no privacy. The worst part of this hotel is the food. Maybe I'm not a Caribbean foodie but just not my taste. The plantains that I had been craving for weeks were not well cooked. The daily green drinks that they make are not tasty whatsoever. The food was just lacking.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Our commitment is to make every guest experience, as exceptional and unique as it can be. However, we strongly believe that there is still room for improvement, therefore we appreciate you mentioned that some of the restaurants are lacking in food quality, so we can work on it in order to improve it to provide the quality standards our guests expect from us, although our Food & Beverage Manager and Executive Chef are continually looking for new ways to improve the variety and the quality of food items we offer, as far as we know, they are aspects of major importance for our guests. It has been a pleasure hosting you as our guest and we look forward to seeing you back soon to share more memorable experiences. Please, receive our warmest regards from The Excellence Collection.

6/10 - 괜찮아요

Naqibullah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 22일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 - 훌륭해요

Khristyna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were looking for a restful stress-free vacation and Excellence delivered! The Resort is beautiful and well maintained. The staff always had a smile and they were always eager to help. We throughly enjoyed the cabanas and pool area and the swim up bar. The rooms were clean and spacious. We booked a massage and facial and to our surprise, Hydrotherapy was included. The spa staff were friendly and the massages were great! The only downside for us was the food. The food experience was definitely hit or miss. The Kitchen Table (buffet) was great, as was Spice (Hibachi). If you are going to Spice for the Hibachi make sure to make reservations prior to your stay. At other restaurants, we found that either the food was lacking in flavor or portions. That being said, it would not keep us from booking again. Overall, we had a great experience and would recommend staying at Excellence.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 21일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share your feedback with the Expedia readers.Thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Rick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about the resort but more important, the people who make everything happen day in and day out. The staff is very friendly and welcomed us from the first minute we arrived. The view and location is great but the staff make it excellente!!! Also a big shout out to Cendri, Wilson, Hernandez , and Sexy Chocolate as well! Thank you for a wonderful trip and experience!
2024년 5월에 8박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 21일
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Lee ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, beautiful resort!!!
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo que mas ame fueron sus empleados todos sumamente amables me hicieron sentir muy Bienvenida especialmente Adan de The Grill gracias por todo y nos vemos el proximo año!!!
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 17일
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyó a que sus vacaciones desde el principio fueran excepcionales y únicas, haciéndoles sentir mimados todo el tiempo como resultado de brindar un trato único que se merece. Reciba nuestros más cordiales saludos de The Excellence Collection.

10/10 - 훌륭해요

Eduardo

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio y buenas ofertas,fotos paquetes muy buenas,Duarte el fotografo muy profesional, todo bien y muy ocupados en hacerte sentir bien.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 17일
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyó a que sus vacaciones desde el principio fueran excepcionales y únicas, haciéndoles sentir mimados todo el tiempo como resultado de brindar un trato único que se merece. Reciba nuestros más cordiales saludos de The Excellence Collection.

10/10 - 훌륭해요

Derline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
best resort
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 16일
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

MICHAEL C SOTO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food and staff were excellent. The mattress was to soft, it needs to be changed!! Other than that everything was great.
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 15일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Robert 님, Basehor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellence resorts are truly All Inclusive and very nicely implemented. Recommend for adults.
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 15일
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Earle J 님, Carver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time the resort was clean and the service was great the food at the restaurants was top notch I would recommend this resort to others
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 20일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

6/10 - 괜찮아요

Dale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and nice. Some of the bartenders poured the wrong drinks and would not correct it for me. 1 place to eat was only open for 1 day and closed for the week. Lobster house you needed a reservation to eat. Pool closed too early in the day and night life wasn’t until 10:30 or 11:30 at night !!! For adults only I expected a lot more for us to do. Italian restaurant overcooked the food.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 14일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Shelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel de lujo!!! La comida excelente. Variedad en restaurantes. Cuartos amplios y modernos. Definitivamente volvería.
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 14일
En primer lugar, nos gustaría agradecerle por elegir Excellence Punta Cana para vacacionar y por tomarse el tiempo para compartir sus comentarios. Estamos muy contentos de saber que usted ha disfrutado de todo lo que nuestro resort puede ofrecer. Además, nuestro atento personal contribuyo a que sus vacaciones desde el principio fueran excepcional y unicas, haciéndolo sentir mimado todo el tiempo como resultado de brindar un trato unico que se merece, la excelente calidad de la comida y nuestras instalaciones. Reciba nuestros más cordiales saludos de The Excellence Collection.

2/10 - 너무 별로예요

Aqeel

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Food poisoning, raw chicken multiple times, stain on bed sheets multiple times, and a lot of staff that seemed annoyed at serving us. Go at your own risk, I for one after this experience won't be returning to this country. Go to Cancun instead if you are on the fence.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 20일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to bring your discontent to our attention.We are disappointed to read that you got sick during your stay in our property, and we would like to mention that food quality is one of the major important aspects for our guests. Therefore, we can safely say that our Chefs cook with fresh and seasonal items to ensure your wellbeing whilst in our property. Besides, each restaurant abides by a health inspection by the Sanitary Supervisory Office, who ensures that the food is completely safe to eat.We truly hope to have the opportunity to welcome you back in the near future and reinstate your confidence in our service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 9박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 14일
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Shareef

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great restaurants, great staff, and beautiful property.
2024년 5월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Geavanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellence Punta Cana lives up to its name. The resort is clean, beautiful and quiet. Overall a peaceful experience. Everyone is so welcoming and nice. You can’t walk near anyone without a Hola greeting! Makes your day. Jacobs was amazing. Always there to assist you with a smile and help you without making you feel Like a burden. The cabanas were my favorite part. My husband and I laid out there all day long. The food was a 7/10. They also have a doctor and pharmacy on site! 10/10! We will be back
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 13일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Amber

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and friendly. Everything was amazing.
2024년 5월에 5박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 13일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with the Expedia readers.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

6/10 - 괜찮아요

Kevin Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very clean and well manicured areas, however pool area was small and in need of updates, not enough floating devices and area could get filled quickly. Main buffet area look very appealing but most foods were cold with not much taste.Swim up bar was under staffed and not very friendly.Room was spacious and clean but with awkward shower and toilet layout.Seems alcoholic drinks were not very potent.Our week there saw heavy rain 31/2 days of the week.Massage area was very good and relaxing. Room service good
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 14일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Susanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been to the DR over 20 times (always 5 star) and have been to this particular resort over 10 times. We've tried other newer places but keep coming back because we find that even though it's one of the older resorts, it is absolutely the most charming. We will return next year again because of the great staff, food, drinks, entertainment and especially the beautiful beach.
2024년 4월에 10박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your holiday destination once again and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon to your home away from home. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Thomas Augustine

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
My wife and I had so much fun on our honeymoon here! The staff was friendly and fun and the resort was the relaxing while also great for partying. And the food was fantastic. We would love to come again!
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your honeymoon destination and for taking the time to share this review with the Expedia community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

8/10 - 좋아요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 13일
Thank you for selecting Excellence Punta Cana as the host of your Caribbean holiday. We thank you for your review and hope to have the opportunity to welcome you back and make your next stay one full of pleasant memories. Greetings from The Excellence Collection.

8/10 - 좋아요

Joan 님, Burtonsville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had booked a Swim-up Suite, but unfortunately I did not get one.
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 9일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 - 좋아요

oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room close to pool and ocean. Room seev8ce top notch. Food awesome. All staff members were amazing. Activities on beach were great.
2024년 5월에 7박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 9일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. We pay attention to offer good food quality and deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Bryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience, staff was amazing.
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 9일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful & fun place to visit. Rooms are large, nicely decorated, clean and great ocean views. Very quiet and comfortable beds for a good night sleep. Many good restaurant choices and special event dinner nights were very enjoyable. Service was excellent on the beach, poolside and all drinking and dining establishments. Plenty of activities and learning experiences about the DR culture. Loved the setup of the entertainment area where we spent every evening. Martini bar is a must for a night cap. Sports bar with pool table and coffee shop/ice cream/grab-n-go is a nice addition to to the other dining areas. Entertainment staff was great including but not pushy. Met a lot of very nice people visiting that were like us - there to relax and have a good time.
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 9일
Dear guest,First of all, we would like to thank you for your recent stay at Excellence Punta Cana and for taking the time to share this review with the Expedia community.We are delighted to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

8/10 - 좋아요

Misty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and most staff were very friendly
2024년 4월에 9박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 8일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Michelle Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect vacation!!!
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 8일
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Kar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and variety of food options, plant based menu at each restaurant was a huge plus!!
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 7일
Dear guest,First and foremost, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to write and share your feedback with other travelers.We are delighted to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best to meet every need. It is also lovely to read that there are plenty of food choices due to the wide range of international dining options we offer. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 - 훌륭해요

Tana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 7일
Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Kiana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My friend Shannon and I LOVED this resort. The food was good, the service was amazing and more importantly the staff became friends during our time (shout out to the enrichment/activities crew: Coca Cola, 29, queen!!) We would absolutely recommend to any age group (we are in our mid 20s). Best resort out of them all! We hope to be back soon
2024년 4월에 6박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Lindsay

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We LOVED the Excellence Punta Cana!! Staff is amazing, the scenery is Gorgeous, rooms are clean and updated and food was good too! Top places to eat when you go: The Lobster House, The Grill & the Mexican restaurant
2024년 5월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: The Excellence Collection. 님, 2024년 5월 6일
Allow us to thank you for your positive review about Excellence Punta Cana and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

4/10 - 별로예요

Jeffrey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 17일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for sharing your discontent regarding your stay with us. We truly hope you will grant us the opportunity to welcome you back to reinstate your confidence in our services. Please receive our greetings from The Excellence Collection.

10/10 - 훌륭해요

Daina Nadia

2024년 4월에 5박 숙박함

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not like that most of 5the time you could not swim.
2024년 4월에 8박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Thank you for choosing to stay with us at Excellence Punta Cana! We thank you for your review and look forward to pampering you once again at the resort! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Nicholas Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel would definitely go again. Staff were welcoming. Restaurants were great
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 6일
Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 - 훌륭해요

Zachery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 15일
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 - 훌륭해요

Keisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Activities
2024년 4월에 4박 숙박함
답변 제공: The Excellence Collection 님, 2024년 5월 3일
Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection