10/10 - 훌륭해요
Lisa Anne 님, Airdrie
아이를 동반한 가족 여행
2026년 2월 1일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Occidental Caribe resort over all was very good, but our butler, Juan Carlos is who made our vacation EXELLENT. Juan greeted us at check-in and assured us that he would take care of all our needs, Juan was true to his word! We were a family of 14 in 6 rooms, and Juan remembered each of us and our room numbers. Juan also greeted us with voice message every morning, made our reservations in restaurants, stopped by to visit pool-side, and even personally dropped a friut plate the night befor we left. Juan was fun, friendly, efficient and dedicated. Juan quickly went from staff to friend to family. Thank you Juan Carlos!!!
We have stayed in Barcelo properties in the past and have always had a wonderful experience. We could see signs of age in the rooms but we could also see the commitment to update as well. For example, one of our party saw an elevator full of new beds, and staff working diligently in rooms. Our only disappointment was the quality and variety of food. We didn't go hungry by any means but that is the only area Occidental Caribe could improve. Thank you everyone for making our family vacation wonderful!!!
Lisa Anne
2026년 1월에 10박 숙박함
