Find hotels near Rafael E Melgar Statue, Cozumel from ₩78,585

"Upon checking into the hotel, we immediately encountered a serious issue: the bed in our room was infested with bed bugs. This created a highly uncomfortable and unacceptable situation. We were forced to contact housekeeping, who had to spray the room and change the bedding—not once, but twice—during our stay. This significantly disrupted our experience and caused understandable concern for our health and safety. In addition to this, the hotel’s pool facilities were not properly maintained. The pool was in an unsanitary condition and remained closed for two of the three days of our stay. This was particularly disappointing, as access to the pool was one of the amenities we specifically looked forward to. We have photographs documenting the condition of the pool and would be happy to provide them upon request. We also rented a cabana on the beach side. We were the only ones who paid. Everyone else just laid in the other cabanas without paying or the staff advice to do so. Unfortunately, this experience fell far below those expectations."

"Central location, friendly helpful staff"

"Jorge waited for us late for our check in, and he was so kind. Property is clean and felt like home. Bed is comfy ."

"Very dated hotel, burned, stained sheets, also towels stained (had to exchange them). Got handed the TV and AC remote controls at checkin. Dirty corners everywhere. Didn't expect much, but cleanliness is basic. It was like going back 40 years in time. The cabanas area lovely. Location amazing. The "No Name" beach club on site, fantastic, but not part of the hotel. "

"Overall not a bad place to stay for the price you pay. The location is across the street from the sea, but NOT on the sea. In Cozumel in general, in order to get in the water you either have to pay at a beach club (20$ entry fee) or find some suspicious other area that doesn’t have an entry fee. Therefore, choosing a hotel with beach/sea access would be a better choice if that’s what you plan to do in Cozumel. The room was clean. The balcony was okay, the view is the doors to other hotel rooms and a slither of sea if you don’t pay for the nicer room. 2 out of the 4 nights I was there, housekeeping took my used towels but did not give me new ones. I had to chase down housekeeping to give me clean towels- they were not that clean. The breakfast is okay for being free. There are some fruit, eggs, toast, coffee. A pitcher of water in the lobby. The pool is pretty small- about 3 feet deep and 10-13 feet long. The lounge chairs are nice. Upon losing my key card, one of the rather unkind women at the front desk told me it would be a 13 dollar fee. Never in my life staying at a hotel was there a fee for a lost key. Especially when that information wasn’t given upon check in. After asking for a towel for the lounge pool chair she made me give her a collateral so I’d return the towel. I will say one of the male staff was always kind and smiling. Otherwise the staff was kinda rude. After paying the hotel price, taxis, and food, it’s so much more worth it to stay at an all inclusive. "

"3rd time staying at this property. Staff are always friendly and helpful. Great location, can walk to anywhere. "

"Everything was wonderful. We always enjoy our stay at the Plaza. Gilberto and Amelia are wonderful and very accommodating. We ate out and had food delivered - everything was perfect!"

"This was a nice boutique hotel close to the main street. The ocean view was nice. I loved my stay here and I look forward to coming back. "

"Beautiful place but Was absolutely horrible stay. We booked for three nights and stayed one. Refund was refused. It was impossible to sleep with noise from local bars until 3 am. And construction next door that started at 7 am"