Find hotels in Rancho Palmeras, Indian Wells

"Great Place"

"There was so much noise at the pool till 3am in the morning i will never say there again "

"Clean room"

"This should not be referred to as a resort. IT IS NOT A RESORT. No Valet. No Doorman. No bell service. No Gift shop. No concierge. Broken elevator. Booked specifically to have a restaurant. Had 45-50 minutes for breakfast last Sunday, sat there for a half hour and no one looked at me. I had to ask the table next to me how does one get table service? I even called the front desk and asked them to send a waiter to my table and NOTHING. It was busy because of BNP Paribas - but they have that event every year SO STAFF FOR IT! That’s why the prices go up exponentially is because everyone comes in to town for this tennis tournament. I Ended up having to quickly check out and find somewhere to have breakfast so I could leave for the tournament. Very disappointing. I left feeling ripped off."

"The rooms were comfortable and a great location."

"We were so glad that we chose to stay here instead of one of the lower priced. Hotels, like BW. Such a nice resort. The pool and Jacuzzi area are beautiful, clean and refreshing. The staff are hospitable and helpful. As you walk through the breezeways, you feel cool because there’s a lot of shade on the INTERIOR of the resort. Next time we’re going to try to book a room with a little patio. And the smell of blossoms from the citrus trees all around you is fantastic. A wonderful on clave."

"Everyone was very friendly and welcoming!! Beautiful view of the mountains. the pool and turf area was great. towels were easy to get. Loved that there was a mini fridge, hair dryer, iron, and ironing board in our room."

"Got the worst room in the resort - booked through Expedia. 15 minute walk to lobby and view of the parking lot! "

"Edna at check-in on Saturday was very rude. I let her know that I had read some poor reviews and wanted to check out the room and then if I wasn’t happy with it for them to switch us to a different room. I asked if she knew if there had been any maintenance done or improvements to the rooms in the last months or so. She explained we had the last room of our type, which is fine. But then she went on to say that I should ignore other people‘s opinions and make my own evaluation. Seriously when you go to yelp and 40% of your ratings are a 1 with a huge number of negative complaints from unsafe door locks to stains in comforter and drapes to bugs to rude staff, and that is her response. Her response should have been that they in fact, have replaced the locks throughout the property with swipe locks. They have replaced comforters and drapes. They have worked to improve cleanliness. She was a rude little 20 year-old. In terms of the room, those improvements have been made, which is great. The staff should tell people about it when they have questions. The Jacuzzi is great. The pool is very nice. It looks like they have replaced about 25% of the beach chairs, but the rest are still very old. In the gym, there are no dumbbells under 50 pounds. There is electrical tape wrapped around handles on chest press. There was a good variety of barbells. There was a water fountain and ice machine. The treadmill was cheap home one. Overall, it worked ok but I would never come back"