외관

월도프 아스토리아 라스 알 카이마 여행 후기

5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 449개 이용 후기 중 348개" "
평점 8 - 좋아요. 449개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 449개 이용 후기 중 18개" "
평점 4 - 별로예요. 449개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 449개 이용 후기 중 10개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔에 관심없는 가족들도 조만간 다시 오자고 하네요~청결, 서비스, 액티비티 다 최고입니다!
2022년 2월에 1박 숙박함
답변 제공: Olga Kutsenok Personal Concierge Manager Waldorf A 님, 2022년 2월 18일
Dear Guest, thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Personal Concierge Manager Waldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

SANGSEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

HAN SANG 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다.
해변이 보이는 큰 객실에 각종 서비스까지...그리고 프론트 직원들의 친절함에 감동했습니다. 조식은 호텔 규모에 비해 만족스럽지는 못했지만, 전반적인 부분에서 너무 좋았습니다. 다음에도 꼭 방문하고 싶습니다.
답변 제공: General Manager 님, 2016년 9월 6일
Thank you for your feedback. We are delighted that you enjoyed your stay with us. We hope that you will return to visit us again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
superb experience
excellent

10/10 - 훌륭해요

Nikita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I went for a staycation to celebrate our anniversary and it was worth every penny. They upgraded us for free to a suite. The view was amazing, and the sound of the waves at night set a relaxing mood. We enjoyed the pool bar, and then had drinks and shisha at one of the restaurants when the pool closed at 7pm. We will definitely be back with our kids for a family staycation and get connecting rooms. Highly recommend.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Nikita,Thank you so much for taking the time to share your wonderful experience with us on Expedia. We are thrilled to hear that you and your husband had a fantastic staycation to celebrate your anniversary at our hotel.It warms our hearts to know that you enjoyed the hospitality, the amazing view, and the relaxing ambiance of the waves at night. We are delighted that you had a great time at the pool bar and that you were able to continue your evening with drinks and shisha at one of our restaurants.Your recommendation means the world to us, and we can't wait to create more memorable experiences for you and your family in the future.Thank you once again for choosing to celebrate your special occasion with us. We can't wait to have you back!Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

4/10 - 별로예요

Farah

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Farah,Thank you very much for taking the time to share your review. We appreciate your input as it helps us in our continuous efforts to improve our services and meet guest expectations.However, we noticed that your score reflects dissatisfaction, and unfortunately, no comments were provided regarding the reasons for your experience. In order for us to better understand and address your concerns, ww kindly request you to provide specific details about experience during your stay. This will enable us to investigate the matter thoroughly and take appropriate actions.Your satisfaction is of utmost importance to us, and we value every guests comments.I do hope that this does not deter you from giving us another chance to serve you again on your next visit as we would definitely like to have an opportunity to redeem ourselves.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

2/10 - 너무 별로예요

Vishal

가족 여행
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was amazing, thank you very much
2023년 5월에 1박 숙박함
답변 제공: Adrian 님, 2023년 5월 29일
Dear Olga, Thank you very much for posting this review and sharing your feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah.It is a great pleasure to know you have enjoyed your stay with us and that our team has contributed to an unforgettable experience at Waldorf Astoria Ras Al Khaimah. It is our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.Please let us know when you plan to revisit, as we are happy to welcome you again for another wonderful experience. Yours sincerely, Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

YVONNE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Adrian 님, 2023년 5월 9일
Dear YVONNE, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 5월에 1박 숙박함
답변 제공: Adrian 님, 2023년 5월 9일
Dear Samuel, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

jaswinder

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliches und hilfsbereites Personal, Liegestühle am Strand und im Sunset Club immer verfügbar.Sehr freundliches und hilfsbereites Personal, Liegestühle am Strand und im Sunset Club immer verfügbar. Wir haben libanesisches und indisches Essen vermisst. Es wäre gut, wenn es weitere Restaurants gäbe, die dies anbieten.
2023년 4월에 8박 숙박함
답변 제공: Adrian 님, 2023년 5월 9일
Dear jaswinder, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

Nabeela

2023년 4월에 6박 숙박함
답변 제공: Adrian 님, 2023년 5월 5일
Dear Nabeela,Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Please let us know when you plan to revisit us, as we are more than happy to welcome you back again for another wonderful experience.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

Hasan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for families
2023년 4월에 1박 숙박함
답변 제공: Adrian 님, 2023년 5월 5일
Dear Hasan,Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am very pleased to learn that you had an enjoyable experience with us. Guest satisfaction is one of our highest priorities and it is satisfying to know that we are able to create memorable experiences for you. Please let us know when you plan to revisit us, as we are more than happy to welcome you back again for another wonderful experience.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

Michael

2023년 4월에 7박 숙박함
답변 제공: Adrian 님, 2023년 4월 21일
Dear Michael, Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah with us.I am delighted to learn that you had an enjoyable time at our Resort, creating positive memorable experiences for our guests is one of our highest priorities.Please let us know when you plan to revisit us, as we are more than happy to welcome you back.Yours sincerely,Adrian StoppeGeneral ManagerWaldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

su

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the check in onwards the staff have been brilliant. Great with kids and there is an adult section too. Nothing was too much for the staff and they were always smiling. Lovely hotel. The rooms were great, food was brilliant.
2023년 4월에 5박 숙박함
답변 제공: Adrian 님, 2023년 4월 18일
Dear Su,We appreciate you for taking the time to leave a perfect score and we are truly heartened to receive your generous review of Waldorf Astoria Ras Al Khaimah. Thank you for letting us know how much you enjoyed your stay, and we are especially pleased that you felt well-looked after. It is our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. Please let us know when you plan to revisit us, as we are more than happy to welcome you back for another wonderful stay at Waldorf Astoria Ras Al Khaimah.Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Charlotte

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Adrian 님, 2023년 4월 11일
Dear Charlotte, We appreciate you for taking the time to leave us a very good rating. We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

yafen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 6박 숙박함
답변 제공: Adrian 님, 2023년 3월 27일
Dear yafen,We appreciate you taking the time to leave us a 5-star rating. We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal...superb
Just superb quality
2023년 3월에 1박 숙박함
답변 제공: Adrian 님, 2023년 3월 27일
Dear Jonathan,We’re so grateful you took the time to leave us a 5-star review. Thank you!We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 - 좋아요

Charlie

2023년 3월에 1박 숙박함

8/10 - 좋아요

Dorian J

2023년 3월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 3월 7일
Dear Dorian J,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

4/10 - 별로예요

Brett

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not the best
Terrible night sleep was caused by the Construction noise over night till early morning. Furniture worn out in the family suite. Tennis court all booked for 2 days due to some tournament without prior notice.
2023년 2월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 3월 3일
Dear Brett,Thank you for taking the time to write a review. We appreciate your comments and regret that you were disappointed during your stay. Please allow me to express my apologies, and rest assured that we are taking the appropriate measures to address the problem. We hope that you will allow us to serve you better shortly.Kind regards, Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff - cleanliness The amenities top notch !
2023년 2월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 2월 20일
Dear Pam,We are glad to hear we provided you with top-notch service.We look forward to the next time we are able to serve you again.Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Andrew and Pouneh 님, Bristol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at the RAK Waldorf many times now. A wonderful hotel. We love our walks on the beach, gorgeous sunsets, the adult pool, the food and drink and the super attentive staff. Such a relaxed atmosphere with great service.
2023년 1월에 5박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 1월 26일
Dear Andrew and Pouneh,Thank you for taking the time to post a review of our property. I’m happy to hear that you overall enjoyed your stay with us and appreciated the resort facilities, amenities and the service provided by our team members. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 - 좋아요

Suren

2023년 1월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 3월 7일
Dear Suren,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

8/10 - 좋아요

Yousef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2023년 1월 23일
Dear Yousef,Thank you for taking the time to give a rating.We look forward to welcoming you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

2/10 - 너무 별로예요

ajit

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel! Very imposing and love the detail in the main areas especially Peacock Alley! Great beach and pools , loved the terraces at the restaurants in the evenings - some of the best meals I've had in ages Everywhere we went the staff were unbelievably nice and helpful Suite was huge! Only took 50mins from Dubai International so very easy transfer Was only there three nights so sadly didn't get to the mountains - look forward to that next time!
2022년 12월에 3박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 12월 7일
Dear clive,Thank you for taking time to share your experience with us.I am delighted to read you had a wonderful stay and extremely impressed with hotel facilities, culinary experience and service provided by our team membersWe hope to have the pleasure of welcoming you back soon!Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Oleksandr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing experience
Great place, the best in area of Ras Al Khaimah.
2022년 11월에 2박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 12월 4일
Dear Oleksandr,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Waldorf Astoria Ras Al Khaimah. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kind regards,Adrian StoppeGeneral Manager

8/10 - 좋아요

bachar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for vacation
2022년 10월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 10월 31일
Dear bachar,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Waldorf Astoria Ras Al Khaimah. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Nurettin

2022년 10월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 10월 24일
Dear Nurettin,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

GANGSEOK

2022년 10월에 1박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 10월 19일
Dear GANGSEOK,Thank you for your time to give a great rating.We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 9월 25일
Dear Jonathan,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 9월 13일
Dear luis,Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon.Kind Regards,Adrian StoppeGeneral Manager

10/10 - 훌륭해요

Idrees

2022년 7월에 3박 숙박함
답변 제공: Adrian Stoppe 님, 2022년 7월 14일
Dear Idrees, Thank you for your time to give a great rating. We do look forward to welcome you back to Waldorf Astoria Ras Al Khaimah soon. Kind regards, Adrian Stoppe General Manager

8/10 - 좋아요

Charbel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Amar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함

6/10 - 괜찮아요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty pool bar, slow service, not the best of experience
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Seyed Ehsan

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

adib

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 1박 숙박함

8/10 - 좋아요

Tonje

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for family with A wonderful pool. Would love to come back!
2022년 4월에 7박 숙박함

8/10 - 좋아요

Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk hotel
Hotellet er fantastisk, høj standard og serviceminded personale. Morgenmadsbuffeten er det bedste jeg har prøvet. Årsagen til, at jeg ikke giver top karakter samlet set hænger sammen med priserne på mad/drikkevarer er ganske enkelt alt for høje samt nærområdet er kedeligt og kræver en lejebil, så man kan komme ud og opleve noget.
2022년 4월에 6박 숙박함

10/10 - 훌륭해요

shaik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Jane

2022년 3월에 5박 숙박함

10/10 - 훌륭해요

Gilles 님, Abu Dhabi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2022년 3월에 1박 숙박함
답변 제공: Olga Kutsenok 님, 2022년 3월 6일
Dear Guest, thank you very much for sharing your great score about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Assistant Front Office Manager Waldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

Kayleigh

2022년 2월에 1박 숙박함
답변 제공: Olga Kutsenok Personal Concierge Manager 님, 2022년 2월 21일
Dear Kayleigh, thank you very much for sharing your great score about your recent experiences at Waldorf Astoria Ras Al Khaimah. I am delighted to read that you enjoyed your stay at the Waldorf Astoria Ras Al Khaimah. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Olga Kutsenok Personal Concierge Manager Waldorf Astoria Ras Al Khaimah

10/10 - 훌륭해요

monica

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Struttura bellissima personale super cortese , cibo buono , esperienza fantastica
2022년 2월에 7박 숙박함
답변 제공: Wojtek Orlewicz 님, 2022년 2월 17일
Dear Ms. Monica, Warm greetings from Waldorf Astoria and thank you for the wonderful review. We are glad you have had a wonderful stay with us and are all looking forward to welcoming you again. Sincerely yours, Wojtek Orlewicz Director of Front Office

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay . Very spacious and luxurious room. Check in staff very efficient
2022년 2월에 1박 숙박함
답변 제공: Kristoffer 님, 2022년 2월 16일
Dear Anonymous, Thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. I was delighted to read that you had an amazing stay with us at the Waldorf Astoria Ras Al Khaimah. Thank you for highlighting your enjoyment of the room and efficiency of the team during check in. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We check in and the room wasn’t even ready. Waited for almost 3 hours to get another room. We ordered a beer at the adults pool and waited for 1 hour to get it. The property is in need of a lot of maintenance. Management doesn’t really care much about guest experience.
2022년 2월에 2박 숙박함
답변 제공: Kristoffer 님, 2022년 2월 16일
Dear Anonymous, Thank you very much for sharing your kind review about your recent experiences at Waldorf Astoria Ras Al Khaimah. It is with regret I learnt of your disappointment regarding your arrival and food and beverage experience. Please rest assured that we have taken the issues mentioned in your feedback seriously and have also shared them with the appropriate departments to handle accordingly. Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Waldorf Astoria Ras Al Khaimah. Kind regards, Kristoffer Nordstrom Director of Operations Waldorf Astoria Ras Al Khaimah