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Reviews of Best Western Plus Twin View Inn & Suites

2.5 out of 5
Best Western Plus Twin View Inn & Suites
1080 Twin View Blvd, Redding, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 414 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 156 out of 1001 reviews" "
Rating 4 - Poor. 86 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Chich

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They provide good breakfast.
Stayed 6 nights in May 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in May 2024

8/10 Good

Rovina

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom sink area was small with the coffee supplies taking up space. That’s the only complaint otherwise it was all great.
Stayed 1 night in May 2024

10/10 Excellent

Teddi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and had excellent service. The room was perfect for our quick stay!
Stayed 1 night in May 2024

10/10 Excellent

Ellana

Person at the front desk was friendly and helpful!
Stayed 1 night in May 2024

8/10 Good

Sharon

Traveled with pets
I like that it has pet friendly rooms and the free breakfast is decent.
Stayed 1 night in May 2024

8/10 Good

Kathrine

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

6/10 Okay

Alice

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was helpful. The room had an extremely overwhelming smell of toxic chemical cleaning products. I opened the window and ran the AC constantly in order to dissipate as much as possible. It was almost passable at best.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, spacious.
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good check in and recommendation for restaurant
Stayed 1 night in Apr 2024

4/10 Poor

Kerri

Stayed 1 night in Apr 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I was looking for a last minute reservation on a very busy weekend due to a death in the family. I accidentally booked the wrong night on the Expedia App and had to rebook but both the hotel staff and Expedia were extremely understanding and helpful. We were able to secure a clean, quiet room and get much needed rest. The bathroom was clean and large, the beds weren’t amazing but they weren’t uncomfortable either. Everything else was clean and tidy. I appreciated the sealed, plastic covered glasses at the coffee station to ensure they hadn’t been used. The continental breakfast included a waffle bar, eggs, sausage, bagels and muffins, yogurt, etc. Overall, friendly staff and a good value.
Stayed 1 night in Apr 2024

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Not a bad place to stay on your way north on 1-5, but the rooms are pretty sterile and there is quite a bit of road noise.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tops our list of the worst Hotel we have ever stayed. It stunk so bad we could not sleep. There was large areas of black mold in multiple places, around the fridge was filthy, and shower faucets wouldn’t even stay attached. I wouldn’t stay an hour in this place again if they paid me a years salary. Horrid! Stay away.
Stayed 1 night in May 2023
Response from GSM on Apr 29, 2024
We are disappointed to learn you did not have a positive experience! normally we are known for our exceptional attention to detail. We do have dedicated associates available 24/7 to assist with any guests needs. We regret we did not have the opportunity to address this while you were here with us. Upon investigation we were unable to find any complaint made to the desk, please forgive us if this is incorrect. It has been a year since your stay. We were able to locate our daily log for your date of stay. However we were unable to locate complaints or comments regarding your stay.Thank you for letting us know about your stay.

8/10 Good

James

Business traveler
Great staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

6/10 Okay

LORENZO

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Response from d on Apr 19, 2024
Thank you for choosing Best Western PLUs Twin View Redding!

10/10 Excellent

melissa

Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Very great service! Thanks so much!
Stayed 1 night in Apr 2024
Response from d on Apr 4, 2024
Thank you for recognizing our hard work! We look forward to having you with us again!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist CJ was awesome!! Very friendly and helpful. He provided a great welcome.
Stayed 1 night in Apr 2024
Response from D on Apr 4, 2024
C.J. is a very important member of our team!Thank you for letting us know!We hope to see you again!

10/10 Excellent

Leah

Stayed 1 night in Mar 2024

10/10 Excellent

Richard, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money; decent breakfast. No indoor pool or hot tub.
Stayed 1 night in Mar 2024
Response from D on Mar 26, 2024
Thank you for staying with Best Western PLUS Twin View Inn & Suites! Come back and see us again soon!

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from d on Apr 19, 2024
Thanks for choosing Best Western PLUS Twin View Redding! We hope to see you again!

10/10 Excellent

Alison

Stayed 1 night in Mar 2024
Response from D on Apr 19, 2024
Thank you for staying with us!Please come back to see us again!

4/10 Poor

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled like pee. Rugs were dirty. In the breakfast room was hot stuffy, and really small. Small room also, not big enough for two people. Now worth it
Stayed 2 nights in Mar 2024
Response from D on Apr 4, 2024
Miss Mary,We are sorry to hear you did not enjoy your stay! We could not find a record of any contact to a staff member of a call/ complaint regarding the issues you mentioned.Our associates are available 24/7. We are dedicated to our guests comfort.Thank you for staying with us!

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast set up in the morning. Most places leave out a few pastries and some granola bars. This hotel has a waffle making station, pastries, eggs, sausage, bagels, cereal, coffee, yogurt, juice and much more. And my room was excellent. The best hotel on my trip by far. I will stay here again.
Stayed 1 night in Mar 2024
Response from D on Mar 26, 2024
Thank you for telling us about your stay! We are delighted to know you had a pleasant stay with us! We look forward to having you with us again!

10/10 Excellent

Barbara

Traveled with partner, Traveled with pets
Liked: Amenities
All the fencing for security but I did appreciate it. Great Mexican restaurant Mexicali right by.
Stayed 1 night in Mar 2024

2/10 Terrible

Georgiy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a clean place. The heater wasn’t working—loud bath vent—miss-matched light bulbs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff nice and clean. They took care of all my needs and it was a great breakfast.
Stayed 2 nights in Mar 2024
Response from D on Apr 19, 2024
Thank you Miss Donna! We appreciate your comments! We strive to provide a comfortable stay!

10/10 Excellent

Adriana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, safe and comfortable. I have stayed a few times while we travel and it's always great.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Stayed 1 night in Mar 2024

10/10 Excellent

Winifred

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and check in is quick.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phillip

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice Best Western in Redding. Easy I 5 access, nice rooms, with comfortable beds. Staff was great and helpful. Not much thats walkable in the area. Great place tho. Would definitely recommend.
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building needs updated and remodeling Couldn’t ask for a better staff. Top notch
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. We needed a couple things, while there, and the staff got them for us immediately. The motel was clean. I loved that it was pet friendly, but didn’t appreciate that we had to pay $25 each of three nights, for having a dog. I think one $25 deposit would have been more fair, and on par with other motels that we have stayed at.
Stayed 3 nights in Feb 2024

8/10 Good

Jeffry

Liked: Property conditions & facilities
Property was close to I five and had good parking
Stayed 1 night in Feb 2024

8/10 Good

Martha

Liked: Cleanliness, property conditions & facilities
Need more pillows they are too small.
Stayed 1 night in Feb 2024

4/10 Poor

lydia

Business traveler, Traveled with partner
Liked: Amenities
I card did not work in the door or outside door no tp no towels room was not clean of second day
Stayed 2 nights in Feb 2024
Response from GSM on Feb 15, 2024
We are sorry to hear you had trouble with your key. Electronic keys are very sensitive. We advise they be kept apart from cell phones, tablets and magnets. We have a sign displayed at check in which informs our guests., To manage your privacy and our staffing shortage : Housekeeping service must be requested by 10 :00 pm or by 7:00am at the latest. Our associates are available 24 hours. We apologize this impacted your stay.

10/10 Excellent

Mikki Blaise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. The room was clean. The breakfast options good. Unfortunately, there was a lot of traffic noise starting around 5:00 am.
Stayed 1 night in Feb 2024
Response from GSM on Feb 15, 2024
Thank you for staying! Please let us know if you come back. We would be dedicated to finding a quieter room for your next stay!

10/10 Excellent

Dirce

Liked: Cleanliness, property conditions & facilities
hotel was well located. Room was very clean and spacious. Breakfast was good and plentiful
Stayed 1 night in Jan 2024

8/10 Good

Fernand

Liked: Cleanliness, staff & service, room comfort
Easy freeway access.
Front desk staff were very helpful however the breakfast was just okay.
Stayed 1 night in Jan 2024

10/10 Excellent

Steve or Patricia, GIG HARBOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Good breakfast
Stayed 1 night in Jan 2024

6/10 Okay

Diane

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was pleasant and helpful. Room was shabby, run down, broken & cheep closet door.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everybody so friendly and smiles. Always making themselves available to motel stayers. I thought just corners of room under table and grounds away from building could be cleaned up a little bit, not awful by any means but good overall in these regards.
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Traveled with partner
Disliked: Amenities
Pros: Nice linens on bed, enough towels and washcloths, clean bathroom. Cons: Notice at front desk about being understaffed, when I took off my shoes to get into bed I discovered the floor was damp by the bed, it was impossible to set the heater as the digital display had numerous sections that were burnt out so you see temperatures displayed as, for example, a 1 with a backwards F or a 1 with a sideways U. Finally just turned it off in the night. Also an earwig found crawling by the headboard in the morning, and the guy upstairs woke up and 3:30am and start tromping around, making so much noise even a pillow over my head did not help.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024
Response from GSM on Feb 15, 2024
Thank you for staying with us!