2/5 - Disappointing
Will not be returning to this hotel.

I had a great experience with Sheraton NYC at Times Square, the only concern was the cigarette odor coming inside my room from the neighbor room even my wondows was completely close, i believed since there is a option to open the window tightly then people easily blowing the smoke out if their room ...
Reviewed on Dec 16, 2025

Staff was friendly and facility was very clean.
Reviewed on Dec 16, 2025

When I checked in I got a free upgrade! Very friendly and helpful especially Keenan, George and Leslie. The room was perfect. Clean and well appointed. Would highly recommend!
Reviewed on Dec 17, 2025

Clean. Great location.
Reviewed on Dec 13, 2025

Very nice place, similar to the photos, only problems with the size of the beds in the room. Excellent staffs
Reviewed on Dec 14, 2025

This is s great place to stay! The room (actually an apartment) was spotless and very comfortable. Wifi worked impeccably and the front desk staff were outstanding. Big plus, very cool bar on the 26th floor.
Reviewed on Dec 12, 2025
Will not be returning to this hotel.
Ridgefield Park was my "hometown" in the 1940s-1950s. It was interesting to re-visit and note the changes.
Very simple town, much different than our California towns outside the L.A. metropolitan.
Property is off the beaten trail so I think this added to the “safe” aspect. Not much traffic through a business district on the weekend.
I bought an “i love New York”,didn’t receive that & gave us cash b/c they “forgot” to have it ready. We waited an hour to check in b/c our room was not clean, they “were booked out”, i had to pay for breakfast, even tho it was in my package
The front desk gentleman Felix was awesome!! He was polite, helpful and accommodating!! Awesome employee!!
