승마

웨스트게이트 리버 랜치 리조트 & 로데오 여행 후기

3.5 out of 5
웨스트게이트 리버 랜치 리조트 & 로데오
3600 River Ranch Road, River Ranch, FL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 264개 이용 후기 중 104개" "
평점 8 - 좋아요. 264개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 264개 이용 후기 중 43개" "
평점 4 - 별로예요. 264개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 264개 이용 후기 중 23개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Janko 님, HIALEAH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all wonderful. Definitely will go back.
2024년 4월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Carol, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

10/10 - 훌륭해요

Deborah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved that it was very family friendly. Staff was excellent a couple of suggestions : not enough staff for some areas. There was only one attendant at the coffee shop on a Sunday morning. Even it was hard for her to keep up, she was pleasant with her interactions. Many of the paved areas were not smooth with stone surfaces. This is hard for wheelchairs. Beautiful but not practical. If have no mobility issues and love cowboy/ country fair, this is lovely. I will book again.
2024년 4월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Deborah, Thank you for sharing your experience with us! We're thrilled to hear that you found our resort to be very family-friendly and that our staff provided excellent service throughout your stay. Your feedback regarding staffing levels and accessibility issues has been noted, and we'll certainly take it into consideration as we strive to improve our guest experience. We're glad to hear that despite these challenges, you still enjoyed your time with us and are planning to return. We look forward to welcoming you back for another wonderful stay!Kind Regards, Social Media Support

4/10 - 별로예요

Kate

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good 25 years ago… Painful to see dying place…Careful strange people leaving on property.
2024년 4월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 24일
Hi Kate, Thank you for taking the time to share your experience with us. We hope you will give us another chance to provide you with the experience you deserve.Best Wishes, Social Media Support

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Jose, Thanks for visiting the Westgate River Ranch Resort and Rodeo! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Alexandra, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service
2024년 4월에 3박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Carlos, We are happy that you enjoyed your accommodations and our staff at the Westgate River Ranch Resort and Rodeo. We hope to welcome you back again very soon.Best Wishes,Social Media Support

8/10 - 좋아요

Sandor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 5월 14일
Hi Sandor, Thank you very much for your rating on the Westgate River Ranch Resort and Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

8/10 - 좋아요

dayami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Social Media Support 님, 2024년 4월 26일
Hi Dayami, Thank you for your rating on the Westgate River Ranch Resort and rodeo! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

4/10 - 별로예요

Joel

The place was great however they charged me $20/day extra reservation fee that I wasn’t aware of
2024년 3월에 4박 숙박함
답변 제공: Social Media Support 님, 2024년 4월 9일
Hi Joel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our establishment. Regarding the additional reservation fee, we apologize for any confusion or inconvenience this may have caused. The fee you mentioned is a standard practice in the industry, intended to cover various administrative costs associated with managing reservations and ensuring a smooth check-in process. However, we understand that clarity is essential, and we regret any oversight in communicating this fee to you prior to your stay. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards,

10/10 - 훌륭해요

Ivonne

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very unique experience, great family oriented vacation with all Amenities needed and great staff
2024년 3월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 4월 26일
Hi Ivonne, Thank you for your feedback! We're thrilled to hear that you had a unique and enjoyable experience during your family vacation at our resort. Providing all the amenities you need and ensuring a family-oriented atmosphere is our top priority, and we're glad to know that our staff contributed to making your stay great. We hope to welcome you and your family back for more wonderful memories in the future!Kind Regards, Social Media Support

4/10 - 별로예요

Suzanne

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
We could not check into the room until after 6:00pm, after it was inspected. There were not enough staff to help at peak check-in. We were underwhelmed when we entered our "suite". The floor was dirty so we cleaned it with damp paper towels, the closet door was off the track (my husband fixed it), the night stand drawers were stuck & the bathroom was small. We also found a dirty diaper under a bed. We couldn't get a drink while waiting for the room because the Saloon is only open Fri. & Sat., the new restaurant opens on Tues. & the Smokehouse only has beer and wine in cans. Even the bar in reception was closed. We never saw the Graze food truck. We've never been to any resort where there wasn't enough staff to keep the restaurants open and this is tourist season. The next day we went to Wild Florida safari, stopped at Publix & brought food back. I don't go on vacation to cook and clean. On the plus side our grandson enjoyed the cowboy park, arcade & putt putt. When we returned from Wild safari, the room had not been tidied & nor had the towels been replaced. We had to ask for clean towels. We will not recommend the resort to our friends.
2024년 3월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 4월 9일
Hi Suzanne, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our resort. Your comments are invaluable to us as they help us identify areas for improvement to ensure that all our guests have a pleasant and memorable experience. Your experience does not reflect the level of service we strive to provide, and for that, we are truly sorry. Once again, please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope you will give us another opportunity to exceed your expectations on a future visit. Kind Regards,

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 4월 26일
Hi Angela, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

6/10 - 괜찮아요

Ashley

연인과의 여행
별로예요: 편의 시설/서비스
This is a great place to stay on Friday and Saturday. After Saturday night rodeo there is almost nothing else to do on the resort. The bar is closed after 12 pm on Sunday and reservations are extremely limited at their restaurant. James at trap and skeet made the entire experience worth it. If you have a reservation at the restaurant don’t bother trying to get there sooner as Heather will just be rude and make you wait until your reservation time. The bar seemed to be understaffed all night and was very slow. The check in process can also be very lengthy so be prepared for that. All in all, River Ranch is a great place to stay if you book activities and arrive on a Friday and plan to leave early Sunday. Note restaurant times and closures and be prepared to seek alternatives.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Ruben

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need a restaurant or cafeteria close later. The restaurants and place for eat close early.
2024년 1월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 1월 10일
Hi Ruben, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate River Ranch Resort & Rodeo soon.Best Wishes,Social Media Support

8/10 - 좋아요

Allan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 1월 10일
Hi Allan, Thank you very much for your rating on the Westgate River Ranch Resort & Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

4/10 - 별로예요

Jamie

2023년 12월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 1월 9일
Hi Jamie, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

10/10 - 훌륭해요

Damarys 님, KISSIMMEE

가족 여행
좋아요: 편의 시설/서비스
A magical place. Cleanliness of the place impressed me, I forgot the name of the receptionist, I forgot the name of the receptionist, I know she was of Chinese origin with a lot of respect, pleasant, attentive, she explained everything to us. We return as soon as we can.
2023년 12월에 1박 숙박함
답변 제공: Social Media Support 님, 2024년 1월 10일
Hi Damarys, Thank you for your feedback on the Westgate River Ranch Resort & Rodeo! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation.Best Wishes,Social Media Support

10/10 - 훌륭해요

jessica

2023년 12월에 2박 숙박함
답변 제공: Social Media Support 님, 2024년 2월 5일
Hi Jessica, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

6/10 - 괜찮아요

ashley

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort was really nice BUT there were barely any options for eating which is a big thing since your so far in it isn’t easy to just order something or go somewhere and eat out. We ate at the same restaurant the whole trip and it was NOT great. There is 0 service in there as well. No housekeeping either. Rodeo was nice. Wouldn’t go again for the money you pay.
2023년 11월에 3박 숙박함
답변 제공: Social Media Support 님, 2023년 11월 29일
Hi Ashley, Thank you for taking a moment to rate your stay at the Westgate River Ranch Resort. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

10/10 - 훌륭해요

Marcela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was amazing however attractions are not included and are expensive
2023년 11월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 11월 15일
Hi Marcela, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

8/10 - 좋아요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 11월 15일
Hi Michael, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

10/10 - 훌륭해요

Krystal

2023년 10월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 10월 24일
Hi Krystal, Thank you for choosing the Westgate River Ranch Resort and Rodeo! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 - 좋아요

Roberto

2023년 10월에 1박 숙박함
답변 제공: Social Media Support 님, 2023년 10월 31일
Hi Roberto, It's wonderful to hear that you had a 4-star experience at Westgate Resorts. We appreciate your feedback and look forward to your next visit.Kind Regards, Social Media Support

10/10 - 훌륭해요

Arnold

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Westgate Social Media Support 님, 2023년 9월 26일
Hi Arnold!We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate River Ranch Resort & Rodeo!Best Wishes,Social Media Support

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at Westgate River Ranch are awesome!
2023년 9월에 2박 숙박함
답변 제공: Westgate Customer Care 님, 2023년 9월 25일
Hi Paul, thank you for taking the time to rate your stay. We love to know our team went above and beyond for you during your visit. We look forward to having you again for another incredible experience.Kind Regards

10/10 - 훌륭해요

MARIETA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Social Media Support 님, 2023년 9월 25일
Good Afternoon Marieta,We are so grateful for your 5-star review. We are delighted you enjoyed every aspect of the Westgate River Ranch Resort & Rodeo! We can’t wait to welcome you back soon for another dream vacation. Best Regards,

8/10 - 좋아요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Westgate Customer Care 님, 2023년 9월 18일
Hi Mary, thanks for taking the time to rate your visit. We are glad to know that you had a great time and we hope to get the chance to welcome you back to Westgate Resorts.Kind Regards

10/10 - 훌륭해요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for family
2023년 9월에 1박 숙박함
답변 제공: Social Media Support 님, 2023년 9월 12일
Hi Rosa, We are delighted that you had a great stay with us at the Westgate River Ranch Resort. We look forward to seeing you again next time you travel into this area. Kind Regards, Social Media Support

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Check your expectations
The property itself is beautiful BUT your stay willl be not so great with an outdated smelly room and rude staff
2023년 6월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 9월 13일
Hi, Thank you for staying with us at the Westgate River Ranch Resort and Rodeo. We sincerely apologize for the challenges you experienced upon arrival. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future.Best Wishes, Social Media Support

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 8월 29일
Hi Miguel, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate River Ranch.Best Wishes,Social Media Support

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 8월 29일
Hi Mary, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch in the future for another impressive stay!Best Wishes,Social Media Support

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 직원 및 서비스
It was a cool place but they charge for everything. I knew all the activities cost ahead of time, just didn’t expect it to be so much.
2023년 8월에 2박 숙박함
답변 제공: Westgate Resorts 님, 2023년 8월 18일
Heather, Thank you for taking the time to share your feedback regarding your experience. We understand that pricing is an important factor for our guests, and we strive to provide transparent information regarding our resort activities. We encourage you to visit our website, where you can find information about the cost associated with our unique resort activities. Your feedback is valuable to us, and we hope to have a future opportunity to fully exceed your expectations.Kind regards,Social Media Support

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Travelling from the UK we found this to be a great experience all activities were excellent Rodeo was brilliant luxury glamping was amazing staff were very friendly and helpful definitely would consider returning maybe when they have the new safari area apparently coming soon would definitely recommend for that cowboy experience
2023년 8월에 3박 숙박함
답변 제공: Social Media Support 님, 2023년 8월 16일
Hi Sandra,Thank you for staying at the Westgate River Ranch and Rodeo! We are delighted to know that you had an incredible stay. Thank you for your kind words about our staff nothing makes us happier to know that we are achieving our goal of guest satisfaction. We hope to see you soon for your next dream vacation.Best Wishes,Social Media Support

10/10 - 훌륭해요

FELIPE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a great time. We stayed at the luxury glamping tents. It was amazing and the staff was very fast to solve the needs we had.
2023년 8월에 3박 숙박함
답변 제공: Social Media Support 님, 2023년 8월 17일
Hi Felipe, We appreciate your rating on the Westgate River Ranch and Rodeo. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent family vacation location!
2023년 7월에 2박 숙박함
답변 제공: Westgate Resorts 님, 2023년 7월 20일
Jennifer, we appreciate you taking the time to leave us a wonderful rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Kind regards,Social Media Support

10/10 - 훌륭해요

Yarely

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Un lugar espectacular para estar tranquilos y en familia con diferentes actividades para hacer. Todo muy limpio y excelentes personas. De seguro volveremos
2023년 7월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 7월 21일
Hi Yarely,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort in the future for another impressive stay! Best Wishes,Social Media Support

10/10 - 훌륭해요

Iala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Westgate Resorts 님, 2023년 7월 12일
Lala, We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!Kind regards,Social Media Support

2/10 - 너무 별로예요

stephanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad !
2023년 6월에 2박 숙박함
답변 제공: Westgate Resorts 님, 2023년 6월 27일
Stephanie, Thank you for your feedback. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you.Kind regards,Social Media Support

10/10 - 훌륭해요

Sue

2023년 6월에 1박 숙박함
답변 제공: Westgate Resorts 님, 2023년 6월 27일
Sue, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

4/10 - 별로예요

Liliana

2023년 6월에 1박 숙박함
답변 제공: Westgate Resorts 님, 2023년 6월 27일
Liliana, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

6/10 - 괜찮아요

Elda

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I was very disappointed because all their activities were not available! I wanted to do rock climbing,zipline not available anymore. Everything close at 3pm. The only place to eat open at 5pm. This place is beautiful but is in a middle of nowhere,so to find a place to you need to drive 25 miles away. I booked this place for theirs activities but there was nothing to do.The place is beautiful and clean.
2023년 5월에 1박 숙박함
답변 제공: Westgate Social Media Support 님, 2023년 6월 8일
Hi Elda!Thank you for staying at the Westgate River Ranch Resort & Rodeo. We regret to hear that your stay was less than exceptional. Please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes,Social Media Support

2/10 - 너무 별로예요

Brian

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Staff were pleasant, apart from that, this was the worst place we have ever stayed at, hardly anything open, food options a joke, pool and alleged spa! Tiny and a joke! TV was back to pre cable days, shocking quality and choice! Petting zoo was upsetting, poor conditions and animals miserable (water bowls filthy and areas unclean) most
2023년 5월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 5월 26일
Good Morning Brian,Thank you for expressing your concerns about your recent stay at the Westgate River Ranch Resort & Rodeo. This does not reflect our dedication to the high standards we have committed to, and we apologize. We truly value your business and sincerely hope you allow us the opportunity to welcome you back in the future.Best Regards,

8/10 - 좋아요

Jenny

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 4월에 2박 숙박함
답변 제공: Social Media Support 님, 2023년 5월 2일
Good Afternoon Jenny,Seeing that you had a fantastic experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate River Ranch Resort & Rodeo.We look forward to hosting you again! Best Regards,

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service and very clean room
2023년 4월에 1박 숙박함
답변 제공: Westgate Customer Care 님, 2023년 5월 1일
Hi Miguel, Thank you for commenting on your experience. It's our pleasure to provide excellent units and incredible customer service. We look forward to welcoming you again to Westgate Resorts.Kind Regards

10/10 - 훌륭해요

Janey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Westgate Social Media Support 님, 2023년 5월 18일
Hi Janey!We appreciate your rating on the Westgate River Ranch Resort & Rodeo. We are so glad you had a great stay, and your vacation exceeded your expectations. We hope to welcome you back very shortly. Best Wishes,Social Media Support

10/10 - 훌륭해요

Eva

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
We love the property and the experiences that it brings. It offers so much to do. It's perfect for families, couples and mother daughter get away. Perfect getaway from work and phones ..The only negative in our trip was the poor management of the dining and bar staff. The staff argued with each other in front of customers and the bar staff were not pleasant. They could use some PUBLIX training. We do plan to come back and I will recommend the ranch to others. I just hope they hire a good manager in food and beverage.
2023년 3월에 2박 숙박함
답변 제공: Westgate Customer Care 님, 2023년 4월 6일
Hi Eva, thanks for taking the time to rate your experience. We are happy to know you had a great stay. Please accept our apologies regarding our team members' behavior during your time at our bar, this is now what we expect from our team members. Kind regards

8/10 - 좋아요

Shayla

좋아요: 청결 상태, 직원 및 서비스
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

SHEILA 님, hialeah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never write bad reviews but this property is very badly managed. - Rooms are VERY OLD and not well equipped - Staff is very unhappy and they look overworked. Therefore not pleasant -Very limited dining options. -*** The property is a ranch and supposed to be Pet friendly, this is a real joke because dogs are NOT allowed basically anywhere. I have a very well behaved service dog and it was a nightmare to be able to even eat at the restaurant. Don't advertise what you are not ! Will not be returning. Horrible experience and its a pity because they have so much potential.
2023년 3월에 2박 숙박함
답변 제공: Westgate Social Media Support 님, 2023년 3월 17일
Hi Sheila!Thank you for your comments regarding your recent stay with us at the Westgate River Ranch Resort & Rodeo. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. We are very sorry to hear that your experience was not up to the standard that Westgate Resorts holds itself to. Guest satisfaction is our top priority, and we regret that we fell short during your stay. The issues you experienced are very rare and we do hope that you will allow us another opportunity to exceed your expectations.Best Wishes,Social Media Support