디럭스룸 | 객실 내 금고, 책상, 노트북 작업 공간, 무료 WiFi

리버사이드 인 & 스위트 여행 후기

2 out of 5
리버사이드 인 & 스위트
10705 Magnolia Ave, Riverside, CA

이용 후기

5.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 152개" "
평점 8 - 좋아요. 1000개 이용 후기 중 136개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 156개" "
평점 4 - 별로예요. 1000개 이용 후기 중 163개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 393개" "

5.0/10

청결 상태

5.6/10

직원 및 서비스

4.2/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함

6/10 - 괜찮아요

Cynthia

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Cynthia, We are delighted to hear that you chose to stay with us. Please feel free to reach out to us directly with any feedback you may have so we can ensure an even better experience for your next visit.

8/10 - 좋아요

Jeffrey

단체 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Jeffrey,Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments and are sorry to hear that your recent stay did not meet your expectations. We strive to provide an exceptional experience for all our guests and would like to learn more about your specific concerns. Please kindly reach out to our management team directly to discuss your stay in further detail.

4/10 - 별로예요

Karen

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bedding has cigarette holes in it and looked dirty. The bathroom was very run down with missing plaster and old fixtures the two towels were stained and old looking. Someone tried to open my door and thankfully my dogs barking was enough to keep them from coming in. I will never return or recommend them to anyone else.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Karen,We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance seriously, and we appreciate you bringing this to our attention. We will address the issues you mentioned with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is important to us, and we apologize for any discomfort caused. We hope you will reconsider and give us another chance in the future.

10/10 - 훌륭해요

Amilcar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Amilcar,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your kind words and we hope to welcome you back again in the future.

2/10 - 너무 별로예요

Phoenix

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Phoenix, We're sorry to hear that your experience with us was not up to your expectations. Please feel free to contact us directly to discuss any concerns you may have so that we can address them accordingly.

4/10 - 별로예요

Raul

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cleanliness does not seem to be a priority here, neither are repairs, last choice on an "in case of emergency" list
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Raul, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to maintaining the highest standards of cleanliness and we take your comments seriously. We appreciate your input and will address the issues you've raised with our management team. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

JOLANDA

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello JOLANDA, We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to our team so that we may address any concerns you may have had. We strive to provide excellent service to all of our guests and hope to have the opportunity to make it right for you in the future.

6/10 - 괜찮아요

Jose

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jose, We are glad to hear you chose our hotel for your recent stay. Please feel free to reach out to us directly with any feedback from your experience so we can address it accordingly. We hope to welcome you back in the future for an improved stay.

2/10 - 너무 별로예요

Ana

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Ana, We're sorry to hear that your stay did not meet your expectations. We encourage you to reach out to our hotel directly to discuss any issues you encountered during your stay. We value your feedback and would appreciate the opportunity to address your concerns.

2/10 - 너무 별로예요

Carlos

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 21일
Hello Carlos,We apologize for any dissatisfaction you may have experienced during your stay. Please consider reaching out to our hotel directly so we can address any issues you encountered. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is nothing like the pictures. Requested a nonsmoking but smelled so much of cigarettes. Bathroom didn’t even have a mirror. Bugs in bathroom.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

Tocarra

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Tocarra,We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you encountered during your stay. We want to ensure that we address any concerns you may have had.

2/10 - 너무 별로예요

Aaron

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is literally trash do not book. The room they gave me had hold in the ceiling that was cover s by a trash bag the paint was chipping off the wall there sage in another hole in the bathroom. When I asked for refund the guy just said” we don’t do refunds buddy”
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Aaron, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize if you encountered any inconveniences during your stay. We take guest feedback seriously and will address the issues you mentioned with our team to ensure a better experience for future guests. For any further assistance or concerns, please reach out to our management team directly.

10/10 - 훌륭해요

Areadia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Stay!!!
Had the most wonderful stay amazing room with amazing view. The staff all went above and beyond everyone was very nice and helpful. The housekeeper was so hospitable she went above and beyond to ensure my room was just perfect for me! I enjoyed my 5 day stay and a got discount which was FABULOUS!!!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Areadia,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and were able to appreciate the amazing room and view. Our team takes pride in providing exceptional customer service, and we are delighted that you found everyone to be nice and helpful. We will certainly pass along your compliments to the housekeeping staff for going above and beyond to accommodate your needs. We hope to welcome you back soon for another fabulous experience!

4/10 - 별로예요

Alexis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bug bites & filth
This is definitely a run down motel and shouldn’t be charging the price of a hotel. The bed had stains and cigarette burns, and the room had just an overall yucky feeling. One of the most frustrating things was there was no hand soap in the dispenser and no towels- not even a single hand towel. I also woke up with bites all over- not sure if it was bed bugs or from fleas in the outside area but still gross. Definitely won’t be staying here and wouldn’t recommend to anyone.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Alexis, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Paula

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Paula,We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to have you as our guest, and we are truly grateful for your support. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay.

6/10 - 괜찮아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
It was okay, it’s good though
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Andrew, Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found it to be satisfactory overall. If you have any further comments or suggestions, we would love to hear them. We strive to continuously improve our services to provide the best experience possible for our guests.

8/10 - 좋아요

Jesus

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Area
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Jesus,Thank you for sharing your experience at our hotel. We appreciate your feedback and apologize for any inconvenience you may have encountered. We strive to provide a comfortable stay for all our guests and will take your comments into consideration as we continue to improve our services. If you would like to discuss your concerns further, please reach out to our management team.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
清掃が不十分でした
清掃が不十分でした。浴室、部屋の床、冷蔵庫、電子レンジなどをもっと掃除してほしい。そして浴室の水はけが悪かった。
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Dear Guest,Thank you for sharing your feedback regarding the cleanliness of our hotel. We apologize for any inconvenience caused by the inadequate cleaning of the bathroom, room floors, refrigerator, and microwave. We appreciate your input and will certainly address these concerns with our housekeeping team. Your comment about the poor drainage in the bathroom has been duly noted as well. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future.

2/10 - 너무 별로예요

Gabriella

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was a nonsmoking room but it reeked of cigarette smoke. Turning the ac on made it even worse. I was told by management the tub could not be used for filling up but only to shower because of the open piping they have, it would have flooded the downstairs room. The table in my room was slanted because it only had 3 legs. The towels they gave me to use were washed but they were very stained. My room also had roaches that started to come out little by little. The people there are up at all times of the night. There is way too much drug activity going on and it was the worst experience I’ve ever encountered. I felt so uncomfortable and could not sleep at all.
2023년 10월에 6박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Gabriella,We apologize for the inconvenience you encountered during your stay. We kindly request that you get in touch with our management to discuss the issues you mentioned in your review. Your feedback is important to us, and we want to ensure that all concerns are addressed. Thank you for bringing these matters to our attention.

2/10 - 너무 별로예요

Humberto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No bueno
No towels no iron dirty bed over all bad stay I wouldn’t recommend.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Humberto, We apologize for the inconvenience during your stay. We'll ensure that our housekeeping team addresses the issues mentioned to ensure a better experience for our guests. Thank you for your feedback.

10/10 - 훌륭해요

Agustin

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Agustin,Thank you for taking the time to share your positive review! We are delighted to hear that you had a 5-star experience during your stay with us. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

STANLEY 님, ANAHEIM

별로예요: 직원 및 서비스
MADE RESERVATION ON EXPEDIA PAY FOR ROOM AND DEPOSIT AT THE PROPERTY. ARRIVE 6:30 PM ON A SATURDAY IN WHEELCHAIR. MANAGER CANCELED MY RESERVATION, DID NOT NOTIFY ME AND RENTED THE ROOM TO SOMEONE WHO ARRIVED EARLIER. THEN I WAS TOLD 'I CAN JUST GO TO A MOTEL DOWN THE STREET WHERE HE SENDS PEOPLE EVERY TIME HE DOES THIS'. AFTER THAT CAME 'THIS IS EXPEDIA'S FAULT AND I SHOULD COMPLAIN TO THEM'. I HAD TO SCRAMBLE TO FIND A ROOM LATE ON A SATURDAY NIGHT. RECOMMEND DAYS INN OR RODEWAY INN DOWN THE STREET.
2023년 9월에 6박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello STANLEY ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 - 별로예요

Yuliana

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and understanding. Room came without hairdryer, iron and no towels.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Yuliana, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Charles,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Matilde

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Matilde,We apologize for your experience. Please provide more details about the issue so we can assist you further.

2/10 - 너무 별로예요

Jerry

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cockroach, Hotel and stench
This is one of thee worst motels that I have ever stay in, I stay at hotel and motel 37 day a month for the last 10 years. First the bleach smell then the black mold on the base board under the sink moved to another room the cockroaches all over the place in the room dead ones from previous tenants the smell of sewage that made my chest ache for a few day after I left, this place needs to be quarantined until fixed. When I was on the second floor before I was moved I think maybe a joist was bad you could feel the vibration of people walking outside really bad. Manager was very nice but wanted to remove the bath room base board while I was still in there, no thank you, no exaggeration I counted every cockroach.i killed 33
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Jerry, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Hilda

좋아요: 직원 및 서비스, 편의 시설/서비스
Se mira con mucho homeless continuo
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello Hilda,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 - 별로예요

Melanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No amenities in room. No coffee machine in room, no coffee anywhere on premised, no microwave, no hand towel, wash cloths or bath mat towel. Only two bath towels. A fridge in room that had been unplugged and had created a lake in the middle of the floor that had to mop up for us, because all rooms were full. Expected more than this for $110.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Melanie ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

4/10 - 별로예요

Cynthia

2023년 9월에 6박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Cynthia, It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Latwana

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet leaking, no smoke detector, stained linen, exposed & dirty wiring in the bathroom. Roaches
2023년 9월에 6박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Latwana, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Reggie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Too many flies.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Reggie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Jason

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I left because I was threatening by someone because I was looking at them while backing my car up
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Jason, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 - 너무 별로예요

Julie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Julie,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 - 너무 별로예요

kurt

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst motel I ever stayed in
OMG. Probably the worst hotel i every stayed on. Disgusting. Homeless hotel is more like it. Door to hotel room didn't lock. Room was not in good condition. People running up and down the stairs all night. Area was not safe. I would sleep in my car before staying at this motel/
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello kurt, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 - 괜찮아요

Mary

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Mary,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 편의 시설/서비스
Not hectic. Nice folks.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Susan,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

Rebecca

출장 여행
좋아요: 직원 및 서비스
Nice staff
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Rebecca, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude for no reason.
This had to be one the absolute worker check- ins I’ve every been through. After speaking with the front desk employee one the phone, I get to the hotel and everything had changed. When I arrived to check the in the front desk was very rude and when I asked about the deposit he tells me a completely different priced than what he said on the phone. I started to question him about the changes and he just says we don’t have any more rooms available and walks off.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 5일
Hello Christopher, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2/10 - 너무 별로예요

Nancy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Give this one a miss!
I would rather sleep in my car than stay in this hotel. Run down and dirty. We only got two bath towels and no other linens, the king bed had queen flat sheets laid over the mattress,and the shower diverter on the tub spout was missing entirely. And they expected us to buy ice from the machine.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Nancy, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 - 너무 별로예요

Destiny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty
Dirty not clean not secured
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello Destiny, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 - 훌륭해요

Hugo

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 29일
Hello Hugo,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

Millena

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Millena, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

Milagro

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was so dirty!! Disgusting
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Milagro,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 - 훌륭해요

Jocelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dgxghcylf
답변 제공: Manager 님, 2023년 7월 20일
Hello Jocelyn,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 - 괜찮아요

Angie

좋아요: 청결 상태, 직원 및 서비스
It was pretty roomy, and spacious. Having a Microwave & a fridge is a plus,(It could be defrosted) just didn't have food to reheat. The shower. Curtains need to be readjusted, due to having to keep both sides from opening, while trying to shower and wash hair. VERY STRONG CURRY SMEL, All through the room. Just lingered everywhere.. Be was like a Cal King,but very hard 😖😖My back did NOT like it. Oh! Be careful to look out around tub floor after shower, could be flooded all over. You don't want to slip 😱😲
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Angie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

Jose

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Hello Jose,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 - 훌륭해요

Areadia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Absolutely Best Riverside Inn and Suites
I love this place! I've stayed a couple of times when coming to Riverside visit family and the service is wonderful. Even the smell of the rooms and comfy bed and pillows and front desk staff always greet you with welcome smile which remind me of Southern TN Hospality back home down south. Absolutely one of the best hotels in Riverside and when traveling back again I will return to Riverside Inn and Suites
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 14일
Hello Areadia,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our bed. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - 훌륭해요

Mauricesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Mauricesha,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.