Riviera Maya, Mexico hotel rooms at the Belmond
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Top Riviera Maya Hotel Reviews
Occidental at Xcaret Destination - All Inclusive
10/10 Excellent
"The resort itself is absolutely beautiful! We loved seeing all the lovely animals while walking around the property. Our room was clean, and resort was very kid-friendly. Our kids had a great time and really enjoyed their stay. Our biggest issue was the lack of clear instructions and some of our interactions with staff. From the moment we arrived, there was confusion with staff receiving our luggage. They were not very welcoming, did not clearly explain where we needed to go or what we were supposed to do. Unfortunately, we experienced similar confusion again when leaving on our last day. Another thing we did not appreciate was the pressure from some of the staff stationed at the desks near the buildings. They repeatedly asked for our room number and were very persistent about tours and gifts. At one point, we were given a beach bag as a gift. Afterward, however, we were told that we could not keep it unless we agreed to take a tour, and there was also mention of the staff having to give a $10 USD deposit. The whole situation was extremely confusing and made us uncomfortable. I told my husband to simply return the beach bag. He also gave the staff member a $20 USD tip just so we could move on and be left alone. We were traveling with three other families staying at the resort, and the same staff member later approached one of the families in our group in a similar manner. This made the experience feel even more uncomfortable and unnecessarily pushy."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"This is easily a"
Barceló Maya Palace - All Inclusive
10/10 Excellent
"The staff was incredibly helpful and friendly, making it the best customer experience I’ve ever had. The food was delicious, and the choices were vast. The beach was immaculately clean, and the water was pristine and beautiful."
TRS Yucatan Hotel - Adults Only - All Inclusive
10/10 Excellent
"Our 8-night stay at TRS Yucatán was absolutely awesome! The resort was super clean, the staff was incredibly friendly, and everyone went out of their way to make our stay enjoyable. The Premium drinks were excellent, and there was always something great to enjoy. We had an amazing vacation and would definitely recommend TRS Yucatán. We’ll be back! 🌴🍹"
Grand Palladium Kantenah Resort & Spa All Inclusive
10/10 Excellent
"Vivimos una excelente experiencia, con un servicio atento, amable y muy cuidadoso en todo momento. Los restaurantes fueron excelentes y el alojamiento fue muy cómodo y agradable. Sin duda, una experiencia que disfrutamos mucho y que recomendamos."
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
10/10 Excellent
"The rooms and resort grounds were immaculate. The staff were beyond kind and welcoming. The food and drinks were excellent. Ten stars. No complaints at all."
Barceló Maya Riviera - Adults Only - All Inclusive
10/10 Excellent
"Very beautiful and many places to relax pool side the food was amazing as well I am definitely goong back"
Barceló Maya Colonial - All Inclusive
10/10 Excellent
"✨"
Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive
10/10 Excellent
"Pools where excellent and service on them was exceptional. Had access to all of Xcaret parks including transportation, all you need is your bracelet and you have access to all parks, transportation and food. We stay in 5 different rooms for 6 days and unfortunately 1 of the rooms the tv was not working on the left side of the screen and was not able to order in room service because that's the side the menu appears. (We need to order room service for my 81 year mother in law that was on her rest day after 2 days in the parks and you cant take food from the restaurants to the rooms because you suppose to have room service if tv is in working condition) also the phone for that room was not available on the first day."