조감도

그랜드 시레니스 리비에라 마야 리조트 & 스파 - 올 인클루시브 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 3061개 이용 후기 중 1444개" "
평점 8 - 좋아요. 3061개 이용 후기 중 805개" "
평점 6 - 괜찮아요. 3061개 이용 후기 중 393개" "
평점 4 - 별로예요. 3061개 이용 후기 중 214개" "
평점 2 - 너무 별로예요. 3061개 이용 후기 중 205개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Maximus Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the resort you need to go to. I will definitely revisit many times. Never found a place with great food, great views, great staff and new renos. Allan at the front desk made everything super smooth and effortless.

10/10 - 훌륭해요

Amina-Ahmed

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entire staff was so helpful and kind. Every activity was so well done; cheers to everyone there! Thank you Alan, Christoper and every single one of our shuttles drivers!! We had an amazing time!!
2024년 5월에 4박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 9일
Dear Amina-Ahmed, Thank you for sharing with us your amazing experience at Grand Sirenis Riviera Maya Resort & Spa. It warms our hearts to know that you found our staff helpful and kind. We also highly appreciate your praise of Christopher's outstanding service and our shuttle driver's commitment to providing attentive assistance. We are overjoyed to hear about your amazing holiday and we hope to have the pleasure of welcoming you soon! Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Joseph L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property,,,
2024년 5월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 9일
Dear Joseph, Thank you for your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to know that you found our resort to be a good spot.Your kind words, mean a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable experience. Warm regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a lovely resort - was with my family - all ages, and we all had a wonderful time
2024년 5월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 9일
Dear Nancy, Thank you for sharing your positive experience with us at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our all-inclusive resort and we are delighted to know that your whole family had a fantastic holiday. We sincerely hope to welcome you back soon! Best regards, Juan Marí Assistant Manager

6/10 - 괜찮아요

Liannis

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is being remodeled so the noise should not be taken into account much but: During the stay the air conditioning was either damaged or very old which caused long hot nights, the second night around 2am due to the heat already mentioned I decided to take a shower and there was no water either, oh not to mention that a couple of times they cut the electricity (short term). On the other hand, there are quite a few food options which I consider very good. Finally, the concierge invites us to visit the other part of the hotel that is growing, which we found interesting since we could see if it would be worth returning in the future and guess what: a whole morning with the staff of the supposed area VIP trying to sell me a membership to make me a member of their club (not interested in the absolute) and about two hours later, already somewhat angry at the insistence, I reiterated that I am not interested and of course they did not like this answer and they left me march no longer with the kind attitude they initially had when they thought he would be easy prey. An unforgettable vacation lol, every day thinking what will happen next??
2024년 5월에 4박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 8일
Dear Liannis, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you as we understand how frustrating these challenges may have been and this is certainly not the impression we would like to convey to our guests and is not representative of our standards. Please, rest assured that we have already forwarded this information to the proper managers so we prevent these issues from happening in the future. We hope you will reconsider returning to our property for a better experience.Kind regards,Juan Marí Assistant Manager

4/10 - 별로예요

Raul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The building is non functional. Bad Air conditioner, shower didn't work well, went out of water, the employees were so nice, but the hotel was not ok. They said it was because they are remodeling the building but i think it has nothing with that.
2024년 5월에 3박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 7일
Dear Raul, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced with the condition of the building during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience. Kind regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Grand Sirenis captured more memorable experiences within one week than I ever could have dreamed of. Staff, friends, please forgive me if I miss your name, but I will never forget your receptiveness: Isaac, Edgar, Jesus, Cecilia, Alfreda, Angel, Araceli, my Mayan teacher, oh my goodness, everyone is Excelente!!! Me, I Love Water & Culture. I did not have enough time to capture all that there was to offer here, that says A LOT! The adventurous hike to the lagoon (a picture from the Pirates of the Caribbean, I swear). A jungle walk to a secluded Cenote. A “let’s just dip our toes in the water” moment surrounded by crystal clear water and white sandy beaches excitingly distracted by “oh my goodness, the fish are circling all around me!!!”. A comforting climb to a Mayan ruin on sight…Whaaaat?!? . A morning bike ride filled with wonder, laughter, knowledge, and freedom. Food from all over the word, entertainment for every vibe, smiles…absolute beauty. Like I said, I didn’t even scratch the surface. Thank You Grand Sirenis!!!
답변 제공: Assistant Manager 님, 2024년 5월 7일
Dear Angela, We are thrilled to hear about your fantastic experience at Grand Sirenis Riviera Maya Resort & Spa! Thank you for taking the time to share your positive feedback. It is wonderful to know that you enjoyed your stay with us. We strive to provide exceptional service, comfortable accommodations, and memorable experiences for all our guests. Your kind words motivate us to continue delivering the best hospitality possible. We look forward to welcoming you back soon for another enjoyable stay. Thank you again for choosing our hotel! Sincerely, Juan Marí Assistant Manager

10/10 - 훌륭해요

Ira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 7일
Dear Ira, We deeply appreciate your generous 5 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We eagerly anticipate your return for another seamless holiday experience. Warm regards, Juan MaríAssistant Manager

10/10 - 훌륭해요

Bethel James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely gorgeous resort with animals everywhere! Food was great in both the buffets and specialty restaurants. Everyone was so nice and my son loved taking the golf carts around! The pools were awesome and so was the beach! We can’t wait to go back next year!
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 6일
Dear Bethel James, Thank you for sharing such a positive review with us about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort with plenty of wildlife around and that our culinary offerings at the buffets and specialty restaurants surpassed your expectations. We highly appreciate your kind words about our pristine pools and beach. Our staff will be delighted to hear your praise. Thank you for choosing us and we look forward to welcoming you next year!Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Joseph Robert

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My Wife and Myself been coming to this same resort 2 a year for the past 5 years i wont go anywhere else. Great Food,Great Staff,Great Shows Great Everything. We are coming back this September with 15 people. I love this place thank you to all to make it Great especially the Manager Edgar and Asst Manager Diana
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 6일
Dear Joseph Robert, Thank you for taking the time to provide feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your continued loyalty as a returning guest. We are glad to know that we succeeded in creating a memorable experience for you. Your kind words encourage us to continue providing top-notch service. Your recognition of our managers, Edgar and Diana, is truly valued. We will share it with them. Finally, we sincerely hope to have the honor of hosting you for another great experience. Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Tasha Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband, my 11 yr old son and I stayed for 9 days. We had an amazing time. The food was amazing. Lots of options for different places to eat from. Lots of entertainment and activities to keep you busy. The night entertainment was spectacular. The staff was friendly and always so helpful. The resort was clean. My family and I will definitely be back.
2024년 4월에 8박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 6일
Dear Tasha Marie, We are thrilled to hear that you and your family had an amazing time during your 9-day stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to know that you enjoyed our delicious cuisine, diverse dining options, and exciting entertainment offerings. Your kind words about our friendly and helpful staff and our commitment to cleanliness mean the world to us. We cannot wait to welcome you back for another unforgettable experience.Warm regards,Juan Marí Assistant Manager

10/10 - 훌륭해요

Fiona

가족 여행
Amazing place. Clean. Lots to do. Staff friendly and so helpful
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 7일
Dear Fiona, Thank you for sharing your positive experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our resort and staff. We are thrilled to hear that you enjoyed a plethora of exciting activities. Your satisfaction is our priority, and we are delighted that we succeeded in creating a memorable experience for you. We look forward to welcoming you back for another exceptional stay in the future.Warm regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Sheldon

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has amazing natural areas to relax and play in. The beach and ocean are amazing! The staff are very friendly and helpful in every area of the property. My favorite place to stay in Mexico!
2024년 4월에 10박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 4일
Dear Sheldon, Thank you for sharing your glowing review at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort a perfect spot to relax and play in. We are also pleased to hear that the beach and the ocean were all to your liking. We appreciate your kind words about the friendliness and helpfulness of our staff, it is fantastic that they contributed to making your stay wonderful. Finally, nothing causes us more joy than knowing that you regarded our setting as your favorite place to stay in Mexico. On behalf of the entire Sirenis family, we hope to have the pleasure of welcoming you back as your choice for your next holiday. Best regards, Juan Mari Assistant Manager

8/10 - 좋아요

Moneera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was stunned at how amazing the property was. Our room was huge and they accommodated our two room request for connecting rooms. The staff was polite and enthusiastic about their jobs. You could tell they took their positions serious and were extremely respectful to guests. The pools were clean and entertainment was chill. My family did not want a party atmosphere and this place provided the relaxation we desired. The beach was surprising. I had snorkel gear and was able to find reefs around the beach. That was amazing! There was also a little temple you could swim to and enjoy the views. The only issue I had was when staff was serving food they used their hands instead of wearing gloves. Your visit also includes a free dolphin show and a visit to the spa for the hydro massage pools. Would definitely return. 10/10
2024년 4월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 4일
Dear Moneera, Thank you for sharing with us your review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed each aspect of our services and we are glad to hear that we contributed to making your holiday enjoyable. On the other hand, we duly noted your hygiene concerns about the way the food was served. Rest assured that we are addressing this issue with the appropriate manager, we strive to provide a seamless experience and we will ensure improvements are made. Your comfort fills us with joy and we sincerely hope to welcome you back for another fantastic stay. Best regards, Juan Mari Assistant manager

10/10 - 훌륭해요

Lizette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 4일
Dear Lizette, We appreciate your kind words and 5 star rating about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy.We hope to see you soon! Kind regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

LaLo 님, Playa Del Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was very good, special thanks to Jared from concierge and Diana from guest service. They both were super attentive and helpful.
2024년 4월에 2박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 3일
Dear Lalo, We are profoundly thankful for your glowing review of your experience at Grand Sirenis Riviera Maya Resort & Spa. It is especially rewarding to know that we contributed to making your holiday enjoyable. We highly appreciate your recognition of the attentive assistance provided by our guest service and concierge team. Rest assured that we will pass along your great comments to Diana and Jared, they truly embody the spirit of hospitality we strive for. We look forward to welcoming you for another enjoyable experience in the near future. Best regards, Juan Marí Assistant Manager

8/10 - 좋아요

Marine marie-louise

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Les chambres sont propres mais besoin de rénovation . Autour de la piscine pas très propre sur le sol. Beaucoup d américains et de canadiens qui sont dans l opulence et pas de respect ils parlent fort, mangent salement en laissant leur déchet ou verre à moitié consomme. Pas de respect. Les pourboires sont très sollicités
답변 제공: Assistant Manager 님, 2024년 5월 3일
Chère Marine Marie-Louise,Nous vous remercions d'avoir partagé avec nous votre avis concernant votre récent séjour au Grand Sirenis Riviera Maya Resort & Spa. Nous apprécions grandement vos critiques constructives car elles nous permettent de continuer à améliorer l'expérience de nos clients.Nous nous excusons sincèrement pour le désagrément causé par la nécessité de rénovation et de propreté autour de la piscine. Vos commentaires sur le comportement de certains clients sont également notés, nous vous assurons que nous prenons toutes les remarques au sérieux.Nous nous efforçons de maintenir un environnement agréable pour tous nos clients et nous traiterons ces problèmes en conséquence. Merci de nous les avoir signalés et nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau.Cordialement,Juan Marí,Assistant Manager

10/10 - 훌륭해요

Tabatha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful resort! Food was amazing, entertainment was great! The service phenomenal. I would diffently go back!
2024년 4월에 9박 숙박함
답변 제공: Asistente de Dirección 님, 2024년 5월 3일
Dear Tabatha, We express our heartfelt gratitude for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments of the beauty of our resort. It is delightful to hear that you found our culinary experiences amazing and that the service provided was top-notch. Additionally, we are elated to know that our entertainment surpassed your expectations. We eagerly await your return, ready to provide you with another enjoyable experience. Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Theodore

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 4일
Dear Theodore, We appreciate your kind words and 5-star rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy. We hope to see you soon! Kind regards, Juan Marí Assistant Manager

8/10 - 좋아요

Won Chul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 3일
Dear Won Chul, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards,Juan MaríAssistant Manager

2/10 - 너무 별로예요

Winston

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bored and under construction 🚧 food no good
2024년 4월에 3박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Winston, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises. We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.On the other hand, regarding your concern about the food, rest assured that we have already sent it to the appropriate manager. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Warm regards,Juan Marí Assistant Manager

4/10 - 별로예요

Melanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This resort is beautiful. It is a shame the experience we had. We were a group of 9 and they greeted us so warmly which was lovely. When we got to our rooms only one of the rooms had ac the other two rooms were hot the whole time. We had an issue with one of the servers not wanting to help us during breakfast. Then we were not able to go to any of the restaurants we could only access the buffet. We were told the first day we couldn’t because we weren’t in the system and by the time we went to book early day too all the reservations were gone and it was a short trip so we didn’t have any other days to do that. The pizza place would only allow us 2 pizzas. 2 small pizzas for 9 people! 😂😂 Lovely resort just be prepared to not have access to the restaurants if you’re on a short trip and for some silly rules. Also you will walk a lot! They have a shuttle but it take 10 min to get to you so you mind as well walk.
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Melanie, Thank you for sharing with us your 1-week experience at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

6/10 - 괜찮아요

Alonso

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for one week and you had to make reservations for the restaurants and they were booked you could only get them for late at night after 10pm. We were out of hot water for one day and no wifi for one day either. Staff were annoyed when you asked them a question or if something spilled and they had to clean up. The frown on you if you have younger kids that need assistance. Some areas had no A/C. Kids pool is being remodeled and pools are peeling from the tiles. Room elevator was not working and it made it a hassle if you have strollers and are on 3 floor. Lobby elevator was also not working. Not family friendly if you have kids 6 and under. A lot of walking since property is large. Food was decent, nice vegetation and eco areas, beautiful beach with clear water and white sand.... Beach was absolutely stuning and beautiful. Will not stay there again..
2024년 4월에 4박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Alonso, Thank you for sharing with us your 1-week experience at Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconveniences you experienced during this period, and rest assured that this feedback has been noted by us for proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Ediberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 3박 숙박함

8/10 - 좋아요

Corey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We spent 7 days at Sirenis Riviera Maya, and all around had a positive experience. We enjoyed the dining options , as well as the bartenders and the overall atmosphere in the pool areas. We did have a couple issues with our room , including the jacuzzi tub not working and a half a day without any running water. These weren’t the end of the world as we did have water bottles stocked daily in the room , however they were a minor inconvenience to our honeymoon experience. I would recommend this resort to other people , as it was a rather lovely stay. Alonso went above and beyond to help us have a safe and smooth trip , and Jorge made great recommendations on seeing the area outside and around the resort.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Corey, Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa for your honeymoon getaway and for sharing your experience with us. We are thrilled to hear that overall, you had a positive stay, enjoying our dining options, bartenders, and the vibrant atmosphere at our pool areas.We sincerely apologize for the inconvenience you experienced with your room, particularly with the jacuzzi tub and the temporary water supply issue. Rest assured, we have taken note of your feedback and will address these matters promptly to ensure a smoother experience for our future guests.We greatly appreciate your recommendation and are delighted to hear that Alonso and Jorge contributed positively to your stay. It was our pleasure to assist you in creating lasting memories during this special occasion.We look forward to welcoming you back for another memorable stay at Grand Sirenis Riviera Maya Resort & Spa.Warm regards,Juan Marí Assistant manager

2/10 - 너무 별로예요

Dennis Andrey

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not want to accommodate me at all. I will never return and I will tell any one going to not go here.
2024년 4월에 6박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Dennis Andrey, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. Let us apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience you experienced during this period, and rest assured that this feedback has been noted by our management team for proper follow-up. We hope you will reconsider returning to our property for a better experience. Kind regards,Juan Marí Assistant Manager

6/10 - 괜찮아요

Kelly

단체 여행, 가족 여행
Property in a whole needs updating, rooms a little run down. Food was ok, we didn't starve, We were able to get 6 al a carte so that helped. Most disappointed in the fact that half the resort was shut down due renovations and we were not notified. So we didn't get the full experience we paid for. We had fun in the lazy river and enjoyed our company we came with. Would we return? No.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Kelly, Thank you for sharing your detailed review regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to hear that you savored our culinary offerings at the specialty restaurants, which left a positive impression on your visit. However, we regret to learn that the ongoing renovation affected your holiday, and we sincerely apologize for any inconveniences you experienced as a result. Please know that our managers are actively addressing these issues to enhance our services during this period.Despite the challenges you encountered, we are pleased to hear that you still found the lazy river enjoyable. Your feedback motivates us to work even harder to ensure that every guest has a memorable experience with us.Should you decide to give us another opportunity in the future, we would be delighted to welcome you back and demonstrate the improvements we have made to provide an even better experience.Best regards,Juan MaríAssistant Manager

10/10 - 훌륭해요

Daniel Lawrence

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This stay was very pleasant. There was one day we had no power and no water other than that no complaints the food was excellent. Staff could be more on top of refilling water bottles in the rooms. found the resort to be very clean. Felt safe , the staff was very pleasant and friendly. Was very satisfied that you could get food anywhere on the resort. The entertainment was amazing the pool entertainment Christopher made our visit very eventful He was so friendly. He Definitely made our stay that much more exciting.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Daniel Lawrence, Thank you for sharing your review of your pleasant stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you found our dining experiences enjoyable and our resort clean. However, we sincerely apologize for any inconvenience that the power and water outage may have caused. We will address these issues with our maintenance department in order to take strict measures to prevent them from recurring. On another positive note, we are thrilled to know that our staff went above and beyond to ensure your satisfaction and provide attentive care. We highly appreciate your kind words towards our entertainment team. Your feedback is invaluable and we assure that we have also already duly noted your suggestions. We sincerely hope to welcome you back for another wonderful experience. Warm regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Riley James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was great. Karen who works the quiet poolside area was fantastic. Juan who works at the lobby bar was also great. He makes delicious Monte Cristos. Just make sure to book dinner reservations early. There are very limited spots even though the restaurants never seemed to be very busy. The Italian was our least favorite. The Japanese restaurant was really nice. The lunch time tacos available by the beach were also really nice. The lazy river is really cool and something all of us enjoyed. The grounds are beautiful and well cared for. The rooms seem nice and are up to date. There are renovations taking place but honestly we didnt even notice and they are doing a great job of not having that interfere with the experience of staying there.
2024년 4월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear James, Thank you for sharing your glowing review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are thrilled to know that your experience was overall great. It causes us joy to hear that our people contributed to making your holiday a pleasant one. We take pride in having staff members like Karen and Juan. While we are saddened to notice that the Italian restaurant fell short of your expectations, we are glad that the Japanese and the food by the beach were all to your liking. And we are delighted that the lazy river, grounds, and rooms were also highlights of your experience. We truly value your understanding about our renovations. We sincerely hope to have the honor of hosting you for another seamless holiday. Best regards, Juan Marí Assistant Manager

6/10 - 괜찮아요

Julie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that was great was the food. The meals at the Japanese restaurant and Casa Alma were delicious! The liquor selection was disappointing, mostly well liquors and very few top shelf options. The hotel is in need of renovations and a good cleaning. Most of the staff was very nice.
2024년 4월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Julie, Thank you for sharing your honest review of your recent visit to Grand Sirenis Riviera Maya Resort & Spa. Your feedback is invaluable as it enables us to pinpoint specific areas for improvement. We are delighted that you savored our exquisite culinary experiences at the Japanese and Casa Alma restaurants. However, it saddens us to hear that the liquor selection fell short of your expectation and we apologize for any inconvenience caused. We assure you that we will share this information with the F & B manager for a proper follow-up. We are currently under renovation and we appreciate your understanding in this regard. It causes us joy to know that our staff left a positive impression on you and we hope to have the pleasure of hosting you for an even enhanced experience in the future. Sincerely, Juan Marí Assistant Manager

8/10 - 좋아요

Cindy Jenifer López

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Cindy Jenifer López, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards,Juan MaríAssistant Manager

6/10 - 괜찮아요

Denys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Denys, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

2/10 - 너무 별로예요

Chiamaka A

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Assistant Manager 님, 2024년 5월 2일
Dear Chiamaka, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Dareen Sean

좋아요: 청결 상태, 직원 및 서비스
They put us on a closed building for renovation
2024년 3월에 6박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Dareen Sean, We extend our sincerest gratitude for awarding us a perfect score despite the inconvenience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We deeply regret any disruption caused by the renovation work in your assigned building. Please accept our apologies for not meeting your expectations in this regard. Rest assured, your feedback is invaluable, and we are actively working to enhance our guest experience, including ensuring transparent communication regarding ongoing improvements.We sincerely hope this isolated incident will not overshadow the overall enjoyment of your stay, and we eagerly anticipate the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Juan Marí Assistant Manager

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I traveled alone and thought I would be lonely. The staff like: Leo, Alex, Derek and Emma , from the concierge made me feel like I was family. They would go out of their way to make sure everything was good or if I needed anything. They would talk to me throughout the day! Just what I needed because after I lost my husband, I was not sure how lonely the traveling would be.
2024년 4월에 6박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Arlene, Thank you for sharing your heartfelt experience at Grand Sirenis Riviera Maya Resort & Spa.We are deeply moved to learn of the exceptional care and attention provided to you by our dedicated staff members, Leo, Alex, Derek, and Emma. It warms our hearts to know that their genuine hospitality helped alleviate any feelings of loneliness during your solo journey.Your kind words motivate us to continue delivering memorable experiences, embodying the spirit of warmth and inclusivity that defines our resort. We look forward to welcoming you back for another enriching stay.Warm regards,Juan Marí Assistant Manager

2/10 - 너무 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I wish I could give no stars to this resort . We have never have had a resort receive us with pure rudeness. Day1- As soon as we checked in we were welcomed by nice people at the front desk , we did have to wait since our room had to have curtains replaced ? ( which is okay ) We get to our room , our A/C was down for 2 days ( 93 temp outside ) of course as a family of 5 this puts stress. Day 2- we give it another try and start our day with a positive mind and have breakfast, husband sits us at a table with our kids - to be rudely greeted by the waiter , he was mad we got our own silverware and said the boss would get mad at him and expressed to us why we couldn’t we couldn’t sit elsewhere. ( we were hot and tired from the night before and just wanted a nice breakfast) I explained that there is a way to talk to “Customers” or “ Guests” and this was not it . I still tipped him , and thanked him for the service. The next day , we sat in his area by accident and he refused to serve us ( another waiter told him we needed drinks ) and he said he wasn’t doing it. We have never felt so disrespected and hated the fact that this was the only place we could eat at due to this employee . All the restaurants are full ahead of time, It’s impossible to make a reservation. Concierge and the front desk do not have good communication with each other . Mexico is always our favorite place to travel to and out of 20 years of coming , this was our First TERRIBLE stay.
2024년 4월에 3박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 30일
Dear Stephanie, We extend our sincerest apologies for the substandard experience you encountered during your recent stay at Grand Sirenis Riviera Maya Resort & Spa.Your feedback is invaluable, and we are committed to addressing the concerns you have raised promptly. Our management team is taking immediate action to rectify the issues, particularly regarding the conduct of our staff members. We deeply regret any inconvenience or discomfort you may have experienced, as providing exceptional service is paramount to us. We appreciate your patience and understanding and hope to have the opportunity to restore your faith in our resort during any future visits. Best regards, Juan Marí Assistant Manager

8/10 - 좋아요

Theodorus

가족 여행
좋아요: 직원 및 서비스
under construction
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Theodorus, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises.We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing Grand Sirenis Riviera Maya Resort & Spa.Warm regards,Juan Marí Assistant Manager

8/10 - 좋아요

Paul Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is under renovations, which we knew when we booked. Therefore there was half the people. Beach/pools/restaurants were alwasys available, good thing. The staff was excellent. Diego and Cristoffer were are concierges any issue we had ( which were minor) they had corrected in a timely fashion. Karin at the big pool looked after us daily. Great lady. Ivan at the main desk also did every thing to make our stay as enjoyable as possible. Again, the staff was excellent. I would recommend Sirenus to my friends and family. Great vacation. Paul and Dawn Wasylishyn
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Paul Joseph, Thank you for taking the time to share your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that despite the ongoing renovations, you enjoyed a memorable vacation.We truly appreciate your understanding and patience during this period of transformation. It brings us immense joy to learn that our dedicated staff members, including Diego, Cristoffer, Karin, and Ivan, contributed to the enjoyment of your stay with their exemplary service.Your recommendation means the world to us, and we look forward to welcoming you, your friends, and family back for another fantastic getaway.Warm regards, Juan MaríAssistant Manager

2/10 - 너무 별로예요

daniel

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We were there for seven days. During those seven days, our room had intermittent running water. There was mold in our shower. Hot water was sometimes unavailable. The sink was clogged, and the toilet wouldn't flush. The room had trouble cooling off, and some nights I woke up sweating. We ate at different locations. One of them never served us anything to drink. We literally finished eating without a cup of water. We had to get up, walk to the bar, and request water. The workers there gave us an attitude. On our way out, our sink started spewing dark water, so I had to use a bottle of purified water to brush my teeth instead. While the resprt does have a nice ocean view and pools to entertain the negatives simply overshadowed the positives. Not bieng able to sleep on our bed because sleeping on a couch located underneath a cieling fan IS NOT GOOD AT ALL.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 30일
Dear Daniel, We extend our sincere apologies for the numerous inconveniences you encountered during your recent seven-day stay at Grand Sirenis Riviera Maya Resort & Spa. Your detailed feedback is deeply concerning, and we are committed to addressing each issue promptly and thoroughly. Rest assured, our management team is taking immediate action to rectify the deficiencies in room amenities and service quality that you experienced. We understand the importance of a comfortable and enjoyable stay, and we deeply regret falling short of your expectations. Your feedback is invaluable as we strive to continuously improve our offerings. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Mike

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the beach - it is safe for kids. The property is being updated. It’s a huge property, so be ready to walk. Jungle atmosphere and value for money. Food is okah, but we find things we like regularly (fresh fruit, eggs, etc) Staff is awesome. Shoutout to clemente and diana for their great service.
2024년 4월에 3박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Mr. Alisha, Thank you for sharing your fantastic review on your recent holiday experience at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you loved the stunning beach and that you found it safe for kids. While our resort was under renovation during your visit and that the food did not meet all your expectations, we are delighted to know that the natural surroundings and the superb service provided by our staff left a positive impression on you. Finally, thank you again for your feedback and we look forward to welcoming you back for an even more enjoyable experience in the near future. Warm regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots to do. Friendly staff. Great food and drinks
2024년 4월에 9박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Alisha, Thank you for sharing your feedback about your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are elated to know that you found a plethora of exciting activities to do on-site and We are also delighted to hear that you savored the exquisite culinary experiences and refreshing beverages. Ensuring your satisfaction is our priority and we take pride in achieving that goal. Your enjoyment is our greatest reward and we are glad that you had a wonderful time with us. We sincerely hope to have the pleasure of hosting you for another pleasant stay. Warm regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Steven

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort property was set in beautiful lush vegetation. The snorkeling was good with a coral reef out from the beach. Close to shore were many fish we enjoyed. Water socks are needed for swimming.The birds and wild animals were fascinating. The food at the buffet was so delicious with great presentation. The food at the French and Japanese restaurants were fantastic. Our concierges, Fernando and Hernan, were very helpful with booking restaurants and dealing with a maintenance issue which was fixed promptly. The staff were all friendly and happy to serve us. It would be nice if there were more shuttles for those with mobility issues. We were able to walk and got plenty of exercise. The lazy river and the quiet pool with the shade and beautiful trees protected us from the sun for swimming. The free dolphin show was fun. Three of us stayed for swimming with the dolphins for a great experience. The resort was spacious and didn't feel crowded at all. Our group of 11 people had three rooms. Two rooms were adjoining which was great. The third room was on a different floor and was charged extra for the ocean view. It would be helpful to have all the rooms side by side which we did request weeks in advance. Public transportation would be easier if a collectivo, bus stop was at the front of the resort. If the resort provided airport shuttle to and from the Cancun airport that would be great too. Our holiday was rather expensive but our family all had a wonderful time together.
2024년 4월에 8박 숙박함

4/10 - 별로예요

Jane 님, hillsboro

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Loved the pools and lazy river. Food was just bad. Impossible to get into the specially restaurants as all reservations except a couple very late reservations were booked up. Lunch options at the beach were inedible. Not at all what you’d expect from an all inclusive. Very much find your own service or self serve. Would not return.
2024년 3월에 5박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 29일
Dear Jane, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed our pristine pools and fantastic lazy river. However, we apologize for the issues you encountered with restaurant reservations and the quality of the food on offer at the beach. Your comments are valuable, and we will address these concerns with our correspondent departments promptly to enhance our guests' experience. We appreciate your understanding and we hope to welcome you back for an even more improved stay in the future. Kind regards, Juan Marí Assistant Manager

8/10 - 좋아요

Aaron Perry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very relaxing. When though they were doing construction at the hotel (that neither Expedia or the hotel mentioned) it was quiet and relaxing. Staff were amazing. We did lose power the last night several times in the night. Then the water wasn't working. I assume they are on a pump system and when the power went out the water system couldn't pump. Food was average. Dishes didn't change through the week. Always the same thing for breakfast, lunch, and dinner.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 27일
Dear Aaron Perry, Thank you for sharing your feedback regarding your relaxing experience at Grand Sirenis Riviera Maya Resort & Spa. Our staff strives to provide exceptional service. We apologize for the inconvenience caused by the temporary power outage and water issue. We will address these concerns to ensure a smoother stay for our guests in the future during our renovation procedures. Despite we are always trying to diversify our culinary offerings daily, your feedback on the food variety is noted for a proper follow-up. We appreciate your insights and hope to welcome you back for an improved experience. Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Aadan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time at this resort with a large family group with small children! The room was newly renovated and always well cleaned. The selection of food at buffets was always great! We really enjoyed the beach buffet and tacos, the Japanese restaurant, and the outdoor evening seafood restaurant. Drinks and smoothies were great! The staff are so friendly and hardworking. Thank you to our concierge Fernando! We all loved the quiet pool because if feels like jungle all around you and makes for more shade a large percent of the day. Kids and grown ups loved the lazy river and the dolphin experience. My 3 yr old was delighted to kiss, shake a fin, hug etc the dolphins. The beach is fantastic for small children to be able to snorkel with fish in shallow calm water! And adults can enjoy snorkelling in the deeper water out past the rocks to see coral reef and even the occasional sting ray! We also really enjoyed walking south to crocodile lagoon for another really neat snorkelling experience with fish in the mangroves. One of the only downsides was that the kids splash pool and waterslides were closed (presumably for renovations?). That was an unexpected disappointment for the kids. Also it would be nice if some of the more kid friendly evening entertainment (The Lion King show and Circus show) was at an earlier hour... maybe 7pm instead of 9pm. Tip: It's an easy walk to the highway where you can take a collectivo (public transit) to Akumal, Tulum, or cenotes (Aktun Chen)
2024년 4월에 8박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 27일
Dear Aadan, We are thrilled to receive feedback about your recent family journey at Grand Sirenis Riviera Maya Resort & Spa. It brings us great joy to learn that you thoroughly enjoyed our culinary and beverage offerings, accommodations, and the exemplary service provided by our staff. Your satisfaction is of utmost importance to us, and it serves as our greatest reward. Nevertheless, we extend our sincerest apologies for any inconvenience caused by the temporary closure of the kids' splash pool and waterslides, which may have affected your children's experience. Please be assured that we are optimizing our renovation procedures to ensure that once completed, we can offer top-notch leisure facilities for all our guests. On a brighter note, nothing delights us more than hearing about the positive experiences you had, including your interactions with the lazy river and the dolphin experience, among other highlights of your stay. We eagerly anticipate the opportunity to welcome you back on your next visit, allowing us to provide you with an even more enjoyable holiday experience. Warm regards, Juan MaríAssistant Manager

10/10 - 훌륭해요

Sylwia 님, Glendale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and safe place with very amazing stuff!!!! Definitely we will come back
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 27일
Dear Sylwia, Thank you for your glowing review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you regarded our complex as a safe place and that you found it beautiful. Your compliments are highly appreciated. Your utmost satisfaction is our top priority and we take pride in achieving this goal. We eagerly await your return for what promises to be another amazing holiday. Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Kimberly Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing food. Lots to do. Beach and kagoon snorkel
2024년 4월에 9박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 27일
Dear Kimberly Eileen, Thank you for sharing with us such positive feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to hear that you savored our exquisite dishes, enjoyed a plethora of exciting activities and did the beach and lagoon snorkel activity. Ensuring your utmost satisfaction is our top priority and we are glad that we succeeded in creating an enjoyable experience for you. We look forward to welcoming you back soon! Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Jaime

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Looking to come back when renovations are completed.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 25일
Dear Jaime, Thank you for sharing your brief review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your understanding and support as we carry out this remodeling project that, once finished, will allow us to offer a top-class unique and distinguished experience. Is fantastic to hear that you are planning to return and we will be ready to welcome you back with another or even more seamless experience. Best regards, Juan Marí Assistant Manager

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the beach and pool areas. I was a little anxious to see if the construction would have an impact on these areas. The resort was not overcrowded and always a spot by the pool and near the beach. The staff were incredible and always asking if everything was ok with our stay.
2024년 4월에 7박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 25일
Dear Shannon, Thank you for sharing your feedback on your recent visit to Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that the stunning beach and pristine pool areas were all to your liking. We are glad that despite your initial concerns regarding the ongoing construction you were able to enjoy several relaxing areas. On the other hand, it is truly rewarding to hear that our staff was always ready to provide you with attentive care and assistance. Rest assured that we will pass on your compliments to them, they surely will be encourage by your kind words. Finally, nothing makes us happier than knowing that we contributed to making your experience memorable and we eagerly await for the opportunity to welcome you back for an enjoyable stay. Best regards, Juan Marí Assistant Manager

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time at an all-inclusive. Loved having so many options for food and drinks. Several places to enjoy the beach and different pools. Never felt crowded.
2024년 4월에 3박 숙박함
답변 제공: Assistant Manager 님, 2024년 4월 25일
Dear Laura, We are grateful for your positive review about your recent stay at Grand Sirenis Riviera Maya. We are delighted to know that your first journey at an all-inclusive surpassed your expectations. It is fantastic to hear that your indulge in the wide comprehensive selection of drinks and food options. And we are also thrilled that you found several spots to unwind at the beach and our pristine pools. It is truly gratifying to learn that your overall experience was great and we look forward to welcome you back to continue creating relaxing and enjoyable experiences. Best regards, Juan Marí Assistant Manager