퀄리티 인

Absolutely the worst experience ever!!! The hotel was overbooked and they cancelled 1 of my 3 rooms. There was a cheer and football competition in town, so they were doing that to SO many of the guests there in order to charge a higher rate. They completely cancelled my friend's reservation and wanted her to pay the increased room rate (because of the demand on rooms). Argued with the incompetent staff for 2 hours! Finally came to a resolution of staying at the hotel next door while being able to swim here (we had 11 kids with us). The employee that stated this was in the back when my daughter was bringing in her belongings and the 2 "family members" of the owners then denied that resolution. After more arguing the employee that stated that it was ok came forward and told the truth. The one room we did keep, the toilet did not flush. We ended up staying at the Super 8 next door which was actually very comfy! The next day, my friends that stayed went to swim and there was a sign on the door that said it was closed due to the weather...it was bright and sunny. I am one to take reviews in stride; however, this was absolutely the worst experience ever with a hotel. I will be calling corporate as well. Also, the blue tarp that is on the roof that others have posted about, it is still there as of 11/3/19. Don't let the look of the lobby misconstrue your thoughts-that is the only updated area in the place.

We arrived to the hotel only to be