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힐튼 로마 에어포트 여행 후기

4 out of 5
힐튼 로마 에어포트
Via Arturo Ferrarin 2, Fiumicino

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 2256개 이용 후기 중 835개" "
평점 8 - 좋아요. 2256개 이용 후기 중 596개" "
평점 6 - 괜찮아요. 2256개 이용 후기 중 393개" "
평점 4 - 별로예요. 2256개 이용 후기 중 226개" "
평점 2 - 너무 별로예요. 2256개 이용 후기 중 206개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Yoon Jeong

출장 여행
별로예요: 청결 상태
2023년 11월에 1박 숙박함

8/10 - 좋아요

Eugene

2023년 8월에 1박 숙박함

4/10 - 별로예요

SungJin

2023년 5월에 1박 숙박함

8/10 - 좋아요

Sung Won

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

MI KYEONG

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

KYUHEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
추천
It was so great Nice and kindly Breakfast was so good!!
2022년 12월에 1박 숙박함

4/10 - 별로예요

Minyeong

2022년 9월에 1박 숙박함

8/10 - 좋아요

Jung Bin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

william

가족 여행
Room had mold around window Dirty fixtures in room
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Anthony 님, Center Valley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Good location within the airport, although it required a fair amount of walking. Restaurant was excellent for breakfast and lunch! Room was entirely too warm for sleeping. A/C barely operated. Two elevators were not running, so leaving the hotel with luggage took much longer than expected.
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 19일
Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office

10/10 - 훌륭해요

Judith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff decent rooms and good amenities.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Bertha

연인과의 여행
The only positive about this hotel is that it is connected to the airport so you don’t have to worry about getting a ride.
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 18일
Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 - 괜찮아요

Teodorico 님, moreno valley

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the airport and that’s it, this hotel is a 3 star
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 18일
Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were able to set up a driver to go to pur ship for a cruise. Excellent driver. We stayed before and love it.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to stay for the convenience of coming and going to Rome and surrounding area.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Jane

연인과의 여행
좋아요: 청결 상태
Liked location to airport.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Michael 님, San Francisco

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Obviously coming to the “end of life” for the rooms - rooms need a refurb at this point. Furniture and walls getting dinged up.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Max

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amaizing stay we loved it and had such a.great time with my family
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Patrick J

좋아요: 청결 상태, 직원 및 서비스
Convenient to airport
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Linda

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Eva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel had everything we needed and the service was a delight. The staff was so nice and courteous and really went out of their way to help out. I highly recommend staying here. Especially if you are catching the plane or come in on a plane. The location is great!
2024년 4월에 1박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Balina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Bosco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel keeps up the reputation of Hiltons. However, it is aging and needs some renovations. The safe in my room did not work. The light for the magnifying mirror in the bathroom did not light up. A plug on the left side of the desk was detaching from the wall. The sheer behind the curtain was falling off the rail and was dragging on the floor. I was a bit surprised by this poor maintenance.
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 18일
Dear Bosco, thank you so much for being our guest and for posting your review. We do apologize for the issues reported and for the inconvenience these might have caused. All your comments have been shared with the relevant management team to make sure that corrective actions are taken where necessary.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 - 좋아요

Antonio 님, Everett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very convenient if you have an early international flight. The service is pleasing and the food is good
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

shant

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
All the bedding was feather. I couldn’t sleep
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 18일
Dear Shant, thank you for being our guest. We are sorry to learn about the issue reported and for the inconvenience this might have caused. We do have alternative options to feather and it is always preferable to notify the hotel before arriving to have the room ready for you. However, if requested when in house, the housekeeping team would have done their best to meet your request and deliver a more comfortable stay for you. Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

2/10 - 너무 별로예요

Takahito

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
観光大国としての奢りが明らかで、スタッフの態度が非常に悪い。部屋のメンテナンスも同様に行き届いておらず、不潔。
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Takahito

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの対応最悪。不快極まりない滞在。初めてのイタリアでしたが、二度と行きません。
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 9일
Dear Takahito, thank you for taking the time to share your experience with us. Needless to say we are terribly sorry that you received the impression our team was unhelpful as we strive to deliver an outstanding service. We would be happy if you could contact us privately with more details on what went wrong in order to take the necessary corrective actions.We hope we will have the pleasure of welcoming you back again in the near future.With kind regards.Laura BolzoniExecutive Office

6/10 - 괜찮아요

amanda

좋아요: 청결 상태, 직원 및 서비스
This hotel is connected to the airport which is very convenient if you have an early flight or are getting in very late. Otherwise, it's overpriced for the condition of the property. Rooms are outdated. They charge for WIFI - it's 2024??? The location is the only reason I stay here (I've stayed multiple times) otherwise I would chose somewhere else.
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 9일
Dear Guest, thank you for being our guest and for taking the time to post your review. We have carefully reviewed your comments and are glad that you appreciated the convenience of our location. Wi-Fi connection is available for free for all guests in the hotel public areas. Additionally, free in-room Wi-Fi is available for Hilton Honors members, subject to booking conditions.We really hope we will have the pleasure to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 - 훌륭해요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is perfectly located near the airport. The staff was very friendly and helpful. The room was clean and the bed was comfortable. The breakfast was fantastic. All great for a one-night stay.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Está muy bien localizada se puede ir caminando al aeropuerto
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was outstanding and delicious
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Airporthotel, sehr sauber, super Service, sehr altmodische heruntergekommene Einrichtung im Zimmer
2024년 4월에 1박 숙박함
답변 제공: Laura 님, 2024년 4월 9일
Dear Samuel, thank you for being our guest and for posting your review. All your comments have been taken into the greatest consideration and will certainly help us to further improve our guest experience. Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 - 좋아요

talia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great location at the airport so easy to get around
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

LORA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful.
2024년 3월에 1박 숙박함

4/10 - 별로예요

TUI 님, SEATTLE

별로예요: 청결 상태, 숙박 시설 상태 및 시설
That property needed a whole lot of upgrade. The pool was so dirty, the ladder going down the pool was about to fall off. My favorite was the buffet. Only chose it because it was next to the airport but overall stay 2 out of 10.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ronald 님, Boulder

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a perfect stay before a flight out of Leonardo de Vinci airport
2024년 3월에 1박 숙박함

4/10 - 별로예요

Wayman

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Laura Bolzoni 님, 2024년 4월 5일
Dear Wayman, thank you for being our guest and for posting your review. We are sorry to learn that the overall experience has not been totally up to expectations. We really hope we will have another opportunity to serve you better on the occasion of a future visit.With kind regards.Laura BolzoniExecutive Office

8/10 - 좋아요

Hidromontaza

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tatiana 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convince and location
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A typical airport strip 3 star hotel nothing special. Hotel staff are friendly and attentive. Only reason I stayed there was because I had an early flight and the hotel is connected via an indoor bridge to the airport. The bridge however is a bit sketchy with homeless people sleeping in the tunnel. Food at the hotel is overpriced I suggest you walk to the airport as the food there is cheaper.
2024년 3월에 1박 숙박함
답변 제공: Laura Bolzoni 님, 2024년 4월 5일
Dear Joseph, thank you so much for being our guest and for posting your review. All your comments have been taken into the greatest consideration and will certainly help us to improve our future guest experience.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 - 훌륭해요

ALBERT

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent is the best word to describe the entirety of our stay at the Hilton Rome Airport. Employees are happy and very willing to please. Front Desk staff is cordial and efficient. Wait staff is alert and prompt. The food is delicious. The facility is immaculate. The service is impeccable. The gym and pool are exceptional. I’ve stayed here before and will stay here again. Thank you, Hilton Rome Airport.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Conveniently attached to the airport, you can walk without leaving the building. Room was nice, clean and quiet. The pool was nice to decompress between flights. The dining room was nice as well for a quick bite to eat. Would definitely recommend.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Joseph 님, South Thomaston

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk was very pleasant and helpful. The bar experience was friendly and excellent as was our dining experience.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lucie

연인과의 여행
별로예요: 직원 및 서비스
Un dépôt de $74 euros nous a été chargé et nous n’avons pas reçu le crédit j’espère que je n’aurai pas à me battre pour me faire rembourser. Merci de porter attention à cette demande Lucie Chevrette 514-257-0403
2024년 3월에 1박 숙박함
답변 제공: Laura 님, 2024년 3월 29일
Chère Madame Lucie, merci de nous avoir choisi. Je suis heureuse de vous confirmer que le dépot pris at check in a été dégagé. Nous espérons avoir l'occasion de vous accueillir très prochainement.Avec nos meilleures salutations.Laura BolzoniExecutive Office

10/10 - 훌륭해요

Calvin

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for the airport and excellent staff who helped me retrieve my phone that I had left in a taxi - thank you
2024년 3월에 1박 숙박함

8/10 - 좋아요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Impersonal and expensive, as airport hotels will be, but comfortable and very convenient, with excellent gym and pool facilities. The restaurant had poor ratings, but we had a salad, salmon, and a desert and all were delicious.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sangeeta

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very bad check-in experience. A flight was cancelled because of which the lobby was packed with people. There were only 4 desks open & Hilton did not have a separate line for ppl who were not part of the cancelled flight grp, creating complete chaos & disatisfaction. One would think they know how to handle checkin but they did not. Very bad experience.
2024년 3월에 1박 숙박함
답변 제공: Laura 님, 2024년 3월 27일
Dear Sangeeta, thank you for being our guest and for posting your review. We are really sorry to learn about the overall unsatisfactory experience.We do apologize for the delay at check in time and for the inconvenience this might have caused. We perfectly understand your disappointment and would like to reassure you that this is certainly not the level of service we usually deliver to our guests.Unfortunately, on the day of your arrival, we received an unexpected group of delayed flight passengers. Under the circumstances, despite of our efforts to minimize the inconvenience for all guests, some service shortfalls might unfortunately occur. We regret that this episode has spoiled the overall perception of your stay with us and really hope we will have another opportunity to regain your trust in our services.With kind regards.Laura BolzoniExecutive Office