The staff is the worst rude/horrible I've ever seen.
The staff and manager are not proffesional and they did treat the customers like a cheap ticket.
If you complain the staff about anything, they would be changed to your boss and you could be threatened from the staff : will report you to the police or leave the room.
Not to make them upset, you must listen to their explaination in a polite attitude as a cheap customer.
They doesn't seem to feel sorry when I was asked to move the room to others due to their poor electricity. (even they offer us the downgraded room...)
Though they had already known the electronic in our room has been NOT working before check in, they didn't mention us before. (it seemed to last long time ago...)
Even they didn't realise what they offer through bookig site. (no wifi inside the room but they wrote the rooms have everything customers need.)
By the way, this hostel gave me the worst memory in Rotorua and I cannot garuntee you wouldn't experience such a terrible service.