I don't know who is review and we are here 24 hrs and told customer about anything we are here 24 hrs - about heat and hot water we never get problems since nine years still customer told us then we check it make customer happy - about bed some customer wants hard and some customer wants soft so if customer tell us then we can try to show another room but if they don't tell us then how we know they want soft or hard bed. They never camein office or told us when they check out.

Thank you very much for review and staying with us and try our best to make our customer - also we clean by ourself - again thank you very much and appreciated and you are most welcome anytime waiting for you.

First of all I don't know who is complaint and when he or she stayed - anyway 'NO Refund Sign" but when customer register, we told everybody that if they need anything, we are here 24 hrs - other about fitted sheet, so many properties used unfitted sheet so we did - about bed bug, she found her baby's diper bag not in bed and I guranteed that if anybody find bed bug in property, I will give him/her one month free room, Also about cleanlyness, we clean by ourself. So if he/she has any problems. they should come in office right away so we can listen them and try to resolved problem but seeped whole night and then complained to get refund and money back, how it is possible and making execues. If you need any other good reviews from other customers, I am happy to forward to you. So please let me have customer name and date of stayed and which room number. We asked everybody about ID except repeat customer or whom we know.

About bed - someone want soft and someone wants hard - about sheet - customer was stayed more then one night so we gave service and clean room - he/she don't know - just passby and without knowing anything and revied was not fair.