Dear SUSAN, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Extended Stay America. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Sincerely,Hotel Management

Dear MARISOL, We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for any cleanliness issues at the entrance and the mildew smell in the rooms. We will address these promptly with our housekeeping team to ensure improvements are made. Additionally, we apologize for the disappointing breakfast experience. Your comments about the breakfast offerings are noted, and we will review our breakfast options to ensure a more satisfying experience for our guests. We value your feedback and hope to have the opportunity to improve and provide you with a better experience in the future. Sincerely,Hotel Management

Dear Courtney, We are sorry to learn about your circumstances and certainly understand that you were not able to stay with us this time. We hope to accommodate you during your future visit with us. Thank you for taking the time to leave this review, and we wish you all the best.Sincerely,Hotel Management

Dear Kyaw, Thank you for your review. We are sorry for your disappointment with the noise and for not having a relaxed and comfortable holiday with us. We will note your feedback, as we always want to know how to improve our guest experience. Our front desk team can help you improve your time, as we understand that a comfortable and good night's rest is essential in a hotel experience. Please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Jane, Thank you for taking the time to share your review. We sincerely apologize for not meeting your anticipations regarding the services, complimentary grab-and-go breakfast, and the property's condition. Guests' satisfaction is our utmost priority, and we regret falling short during your stay. We will strive to enhance the overall experience in the future. We appreciate your insights and hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Kwong, Thank you for the review. We sincerely apologize for your challenges with the outlets, key card reader, and door locks. Your feedback is valuable, and we will address these concerns with our maintenance teams to ensure a smoother experience for our guests. We take these matters seriously and will work diligently to resolve them. We appreciate you bringing this to our attention and your understanding and hope to provide a more seamless stay. Sincerely,Hotel Management

Dear Guest, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We are grateful for the feedback and will share these notes with the appropriate individuals as we strive to ensure a flawless visit for every guest. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Amresh, We would like to express our sincere gratitude for sharing your feedback regarding your recent stay with us. We appreciate your honesty and value your insight into the areas where we need to improve our services. We are committed to providing you with the best possible experience and are disappointed to hear that we fell short of your expectations. Rest assured that your comments have been taken seriously, and we will take all necessary steps to address the issues you raised. Thank you for your patience, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management

Dear John, It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. Thank you again for including us in your travel plans. We look forward to welcoming you back to the city.Sincerely,Hotel Management

Dear Carol, We deeply regret the inconvenience caused by the overbooking issue and the lack of a reservation upon your arrival. Please accept our sincerest apologies for any frustration or inconvenience this may have caused. While we strive to provide seamless experiences for our guests, we understand that mistakes can occur. We take full responsibility for any discrepancies and will work diligently to prevent such incidents in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope you will consider giving us another opportunity to provide you with the exceptional service you deserve. Sincerely,Hotel Management

Dear joe, Thank you for your candid review. We are glad that you were pleased with your room and our front desk staff. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management

Dear Ying, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Ginny, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest's experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Karina, Thank you for sharing your review of our hotel. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the issue that has kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Martin, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear Charmaine, Thank you for being our guest and letting us know about your stay. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Thank you again for staying with us, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management

Dear Alice, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

Dear Harrot, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear chardonnae, Thank you for your generous feedback! We're delighted to learn that you enjoyed our exceptional hospitality and immaculate suites. Our team at Extended Stay America Suites is committed to providing a comfortable and welcoming experience. We look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management

Dear Neil, Thank you for taking the time to give us feedback about your recent stay. We always appreciate knowing what our guests enjoy and what they would change. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Raylene, Thank you for choosing our hotel on your recent visit to the area. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Robert, Thank you for taking the time to share your concerns with us. We apologize for the frustrations you experienced due to one of the two rooms you booked being under maintenance and for the lack of communication regarding this matter before your arrival. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your situation has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Joe, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Extended Stay America. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management