스탠다드룸, 퀸사이즈침대 2개, 금연, 냉장고 및 전자레인지 (Pet Friendly) | 각각 다르게 가구 비치, 책상, 노트북 작업 공간, 다리미/다리미판
예약 가능 여부 확인

슈어스테이 플러스 호텔 바이 베스트 웨스턴 라클린 여행 후기

2.5 out of 5
슈어스테이 플러스 호텔 바이 베스트 웨스턴 라클린
4480 Rocklin Rd, Rocklin, CA

이용 후기

6.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 255개" "
평점 8 - 좋아요. 1002개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 176개" "
평점 4 - 별로예요. 1002개 이용 후기 중 157개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 194개" "

6.2/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

6/10 - 괜찮아요

Jose

가족 여행
N/A
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Loraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
If you don't need fancy or modern and just need a place to sleep then you'll be ok. It was clean, staff was friendly and the breakfast was reallt good. It really does need some updates though. Overall decent stay.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we loved the breakfast, everything we needed was there, such as ice and water, well maintained property, easy parking as well. will definitely stay there if we are in the area.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Kaitlyn

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Room is definitely aged. Clean but bed was sunken in the middle.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Joseph

좋아요: 직원 및 서비스
Ok place
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic stay, property was clean, staff were friendly, full breakfast in the morning with eggs and potatoes and waffles, easy access ice and water right off the lobby.
2024년 4월에 3박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cons first: Traffic noise was noticeable in the room Difficult to find outlets for fast charge adapter Pros: Room was clean Comfortable and well kept furnishings, but slightly worn. No surprise charges on check out
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Angela

연인과의 여행
좋아요: 청결 상태
Room was upgraded and we loved it!
2024년 4월에 3박 숙박함
답변 제공: -Management 님, 2024년 4월 13일
Thank you for your stay! We are glad you enjoyed the upgraded room. We look forward to having you again!

6/10 - 괜찮아요

Jeff

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just discouraging what $100/night gets. I mean it was mostly okay. Found a curly/short hair in the shower, hallways wee not vacuumed well, noisy stairwell door just outside mine, rug was only semi-vacuumed, but worst was that the swing-lock (one that really secures door against someone hacking the card key lock) was broken.
2024년 4월에 1박 숙박함
답변 제공: -Management 님, 2024년 4월 13일
Thank you for you feedback and response. We will take this feedback to account, and we strive to make changes that will better impact future visits.

10/10 - 훌륭해요

Lisia 님, Pittsburgh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay, the hotel is nice, but it can be nicer, by fixing it up. But we did enjoy breakfast and coffee all day. We also love how close the restaurant was to the hotel, we love one restaurant next door to the hotel it was healthy and great services
2024년 4월에 2박 숙박함
답변 제공: -Management 님, 2024년 4월 13일
Thank you for your feedback. We will take these comments into consideration, and strive to better ourselves for future stays. Thank you very much for staying with us

4/10 - 별로예요

Andrew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived late at night and the front desk was on break. When she returned she seemed put off. The general lack of customer service was uninviting.
2024년 4월에 1박 숙박함
답변 제공: Jaspher B. 님, 2024년 4월 8일
Hello AndrewSorry about your experience with my Front Desk. Can you please tell me when you arrived? Thank you

10/10 - 훌륭해요

실제 이용하신 고객

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

scottijo

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved yahmaymah at the front. She was so sweet and accommodating. The breakfast was really good. Would stay again.
답변 제공: -Management 님, 2024년 4월 13일
Thank you for your kind words! We will let Yemimah know that you appreciated her care to your stay. We look forward to having you again!

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service,
2024년 4월에 1박 숙박함
답변 제공: -Management 님, 2024년 4월 13일
Thank you for your feedback! Thank you for your stay!

8/10 - 좋아요

Keith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mike

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The weekend evening clerk was very nice.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room was clean but bathroom smelled a bit mildewy. Overall nice stay - very good breakfast and right by the freeway.
2024년 3월에 1박 숙박함
답변 제공: -Management 님, 2024년 3월 27일
Good Afternoon Diane. thank you for your stay and your review. We are glad you enjoyed our breakfast. We will work hard to improve ourselves based on your concerns. Thank you very much!

6/10 - 괜찮아요

Esteban

2024년 1월에 1박 숙박함

8/10 - 좋아요

Samantha 님, Chico

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel isn’t perfect, but it’s great for the price and the staff was very nice and accommodating and went above and beyond to help us during our stay which was due to unfortunate circumstances
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Durie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right off freeway.. centralized.. inexpensive solid hotel.. 2nd time staying.. no issues..
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eric at the hotel front desk is always a pleasure. Breakfasts are really good, especially the coffee and waffles!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Chunyan 님, Reno

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Eric at the front desk was able to accommodate my needs and upgrade my room with free of charge. It is much appreciated!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Luis

Good
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Jose

2024년 3월에 1박 숙박함
답변 제공: -Management 님, 2024년 4월 14일
We are so sorry to not have met your expectations, please let us know if there is anything we can help with, or any comments you would like to leave.

4/10 - 별로예요

Dennis

별로예요: 직원 및 서비스
.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angel

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Loredana

가족 여행
The carpet is very old!
2024년 3월에 2박 숙박함
답변 제공: -Management 님, 2024년 3월 13일
Hi Loredana,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a nice place . What i didn't like was the broken elevator and the noise of something like slamming of doors. Front desk Eruc and Jemmaih were excellent and manager was very nice.
2024년 2월에 2박 숙박함
답변 제공: -Management 님, 2024년 3월 3일
Hi Mary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Heather

2024년 2월에 1박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our room was facing the freeway and was very noisy
2024년 2월에 1박 숙박함
답변 제공: -Management 님, 2024년 3월 3일
Hi Kevin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

2/10 - 너무 별로예요

craig

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Tim

가족 여행
좋아요: 청결 상태
Breakfast was good for a buffet. Potatoes, eggs, sausage, waffle, yogurt, cereal... Some staff was friendly others ignored a friendly, "hello". The room smelled clean, but the halls have an old cigarette smell. The road noise on the freeway side is substantial as is the sound of doors closing.
2024년 2월에 2박 숙박함
답변 제공: -Management 님, 2024년 2월 21일
Tim,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 - 좋아요

Becky

2024년 2월에 3박 숙박함
답변 제공: - Management 님, 2024년 2월 21일
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 - 좋아요

Christopher

좋아요: 편의 시설/서비스
Was a good hotel. Nothing spectacular but a good quality hotel.
2024년 2월에 2박 숙박함
답변 제공: -Management 님, 2024년 2월 21일
Hi Christopher,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Pietro

2024년 2월에 1박 숙박함
답변 제공: Jaspher 님, 2024년 3월 21일
thank you so much for you ratings. I'm glad we finally got 5/5 and corrected all of your needs. Thank youJaspher

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
It was a good room for the value. But they are under renovation.
2024년 2월에 2박 숙박함
답변 제공: - Management 님, 2024년 2월 11일
Hi Andrew,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Colleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so friendly and hardworking. There was a really bad storm and power went out for almost a whole day and they put tealights in the stairwells and did a lot of stairs helping people get into rooms and keep us safe. And the breakfast every morning was very well done and lots to eat and kept clean. Well done ladies and gentlemen.
2024년 1월에 6박 숙박함
답변 제공: - Management 님, 2024년 2월 11일
Hi Colleen,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

4/10 - 별로예요

Maryam

2024년 2월에 3박 숙박함

6/10 - 괜찮아요

James

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was nice. Walls are VERY thin - you can hear everything everyone says. The power was out (not their fault - bad weather), but we had to go buy a lantern or sit in the dark
2024년 2월에 1박 숙박함
답변 제공: -Management 님, 2024년 2월 11일
Hi James,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Waldothemecanic

2024년 1월에 2박 숙박함

8/10 - 좋아요

Becky

2024년 2월에 2박 숙박함
답변 제공: - Management 님, 2024년 2월 11일
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

6/10 - 괜찮아요

leocadia

2024년 2월에 1박 숙박함
답변 제공: -Management 님, 2024년 2월 11일
Hi Leocadia,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 - 좋아요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: comfortable beds and pillows. Breakfast was great. Pet friendly and the location was convenient. Cons for me: no heated pool/spa. Located by the freeway and can hear the cars. Gap under the door allowed alot of light and noise in. outdated but I don't care about this.
2024년 1월에 2박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Sarah,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 - 좋아요

Debbie

좋아요: 청결 상태
The heating and air need an upgrade and more than one person working so if you need a blanket or something they can bring them it.
2024년 1월에 1박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Debbie,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Jules

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Wonderful service from the staff. Breakfast was good for the type if establishment and it was always warm to hot in temp. Only issue wouldn't be bad for rhe business; OVERBOOKED and crowded. 🙂
2024년 1월에 2박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Jules,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 - 훌륭해요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Rosemary,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

4/10 - 별로예요

lisaialejandri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Lisa,Thank you for taking the time to give us your feedback. We are sorry that you did not have a pleasant experience at the hotel. We hope that you will give us a try the next time you are in town.Kind regards

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great 9 days.
2024년 1월에 9박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Brad,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

6/10 - 괜찮아요

Haolin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
👌
2024년 1월에 1박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Haolin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 - 좋아요

Didi

2024년 1월에 1박 숙박함
답변 제공: -Management 님, 2024년 1월 31일
Hi Didi,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,