아침 식사, 점심 식사 및 저녁 식사 제공

더 시티즌 호텔, 오토그래프 컬렉션 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 587개" "
평점 8 - 좋아요. 1004개 이용 후기 중 209개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 110개" "
평점 4 - 별로예요. 1004개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 50개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Monica 님, Hollister

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Older but clean and well kept.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

david 님, Amarillo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel!!!! However we were in room 310, and right outside there is a nightclub and traffic light. We had zero sleep until 3:40am. Extremely loud outside even bring up on the 3rd floor.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.

10/10 - 훌륭해요

Shelbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!

10/10 - 훌륭해요

Ned

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. Will do it again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.

10/10 - 훌륭해요

Barbara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.

2/10 - 너무 별로예요

Jimmy 님, Alamo

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Yoshira

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.

10/10 - 훌륭해요

Madeline

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.

6/10 - 괜찮아요

Della 님, Saint Augustine

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The property is downtown Sac with a lot of homeless people around the neighborhood. I traveled alone (female) I didn’t feel comfortable walking in the neighborhood alone. The hotel is very historic with rich history.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.

10/10 - 훌륭해요

Patricia

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved it!
답변 제공: Customer Service 님, 2024년 3월 15일
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tyler

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Tyler, thank you for your five-star Expedia rating of The Citizen Hotel, Autograph Collection. We're thrilled to see that you enjoyed your experience with us and appreciate your support. We look forward to welcoming you back during your next visit.

10/10 - 훌륭해요

Rosie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

Chloe

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Chloe, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. Since there's no in-depth feedback, we would love to hear more about your enjoyable visit whenever you have a moment to spare. We appreciate your support and we look forward to welcoming you back for another outstanding stay.

10/10 - 훌륭해요

Celina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and its staff are perfect. It’s beautiful and well kept. The staff are incredibly sweet and everyone was very attentive. The restaurant is beautiful and the food, amazing. Bravo
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.

10/10 - 훌륭해요

Meaghan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this property, the decor and sophistication was great! Prosecco upon arrival made it feel like a vacation :). Only downside was the $50 parking, which seems obsurd for one night.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and good location. Cool old building nicely repurposed.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.

8/10 - 좋아요

Meredith

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.

10/10 - 훌륭해요

Daniel

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Ariana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Shanthely

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thanks, Shanthely! It's outstanding your time at The Citizen Hotel, Autograph Collection was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent customer service.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Philip, it's delightful to hear that you appreciated the top-notch customer service at The Citizen Hotel, Autograph Collection. We take pride in ensuring every guest has an exceptional stay with us. We look forward to welcoming you back for another wonderful experience.

6/10 - 괜찮아요

victor

연인과의 여행
좋아요: 청결 상태
Ok hotel. First room we had, the carpet was wet. We moved to another room, not too much empathy on the inconvenience. They didn’t give us all the vip info from Expedia, I had to ask. The coffee was empty Sunday morning, but the person did offer to get some. Again, they had some opportunities to provide good service and just didn’t recognize them. Not a bad place at all, but underwhelmed considering price and how they market themselves. Location is the primary reason to stay here if you are going to events at the arena.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Victor, your feedback is greatly appreciated as it provides us with an opportunity to reflect on your experience. We regret any issues you encountered during your stay, such as the condition of the first room, the coffee setup, and potential missed opportunities for enhanced guest service. Our aim is to provide exemplary service to all our esteemed guests, and we apologize for falling short this instance. We also acknowledge your comments about the information regarding your VIP status as well; our team members should have provided this upon check-in. Rest assured, we will remind our team of these critical details to ensure smooth proceedings for future guests. Meanwhile, the hotel is proud to be a destination of choice in our city, and we aim to convey that pride through each guest experience. We look forward to the opportunity to showcase our commitment to service during your next visit.

6/10 - 괜찮아요

Kristin

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room was small and very noisy. Man who greeted me at front desk was rude and unfriendly.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Kristin, we're sorry to hear that your experience did not entirely meet your expectations. It's unfortunate to hear about the challenges you faced with the room size and noise. Our colleagues at the front desk are usually characterized by their kindness and warmth, so it's disheartening to hear you did not experience this. We appreciate your feedback, which helps us to identify opportunities to improve the guest experience.

10/10 - 훌륭해요

Mackenzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Mackenzie, thank you for your top score rating on Expedia. The Citizen Hotel, Autograph Collection is delighted to have met your expectations. We eagerly look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Michael 님, Elk Grove Vlg

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Michael, thank you for choosing our hotel for your stay. We note your rating and would want to hear more about your experience so as to make your future visits more enjoyable. We appreciate your feedback.

10/10 - 훌륭해요

Elton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the old architecture of the building. Location is great for exploring downtown Sacramento
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Elton, it's delightful to hear you appreciated our historic architecture and advantageous location. The Citizen Hotel, Autograph Collection is indeed perfect for those wishing to discover downtown Sacramento. We hope to serve you again in the future.

10/10 - 훌륭해요

Jane

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thanks for the fantastic rating, Jane!It's outstanding we could exceed your expectations during your stay at The Citizen Hotel, Autograph Collection. We're all looking forward to your next stay with us.

8/10 - 좋아요

juan 님, Miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Easy walk to the arena and. Couple of blocks away from restaurants and bars. The property was noisy. The grill of the AC keep vibrating and the other guest keep talking loud outside the room. Nice restaurant and BAR. Staff was very friendly
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Juan, thank you for choosing The Citizen Hotel, Autograph Collection. Your mention of the hotel's convenient location and our delightful restaurant and bar is appreciated. Our team members strive to provide warm and friendly service. Regarding the mentioned noise, we appreciate you bringing this to our attention. It is feedback like yours that assists us in improving our guest experience. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service! Beautiful property!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thank you for the amazing rating, Danielle!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Citizen Hotel, Autograph Collection soon!Thanks again for leaving your feedback!

4/10 - 별로예요

Olivia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thanks for the feedback, Olivia.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

JILL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were able to walk to dinner and our show quite easily. Would definitely stay again.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Jill, it's excellent to hear that The Citizen Hotel, Autograph Collection's central location contributed to a seamless stay. Your positive sentiment about returning to our hotel is much appreciated. We're excited about welcoming you back in the future.

10/10 - 훌륭해요

Jose Felix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Jose,Your perfect score review for The Citizen Hotel, Autograph Collection is greatly appreciated. We're thrilled to see that your stay was a pleasant experience. Looking forward to the opportunity to delight you again in the future.Best regards.

2/10 - 너무 별로예요

Alisha

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
We appreciate your feedback, Alisha.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Greetings, we appreciate the time you've taken for giving a review. Be assured, we are committed to improving our offerings and services for a better guest experience in the future and we look forward to having another chance to better serve you next time.

10/10 - 훌륭해요

Brittaney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Thanks for sharing this perfect rating, Brittaney!We're thrilled to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

Marina

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time hotel booking for Anime con
The stay was good! There are ups and downs. The area for 2 people is good. The bathroom couldve been a little wider but its fine. But the view is pretty good and convienent for me and my friend to walk to the con for like 5 mins.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Marina, it's great to hear that your stay at The Citizen Hotel, Autograph Collection was pleasing overall. Your positive remarks about location and view are appreciated. We understand some aspects such as the bathroom dimensions didn't perfectly meet your expectations though. Your feedback in these areas will certainly be considered as we continue to strive towards improving guest experience. We look forward to having you and your friend stay with us again in the future.

10/10 - 훌륭해요

Reyes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Reyes, it's delightful to hear you had a superb stay at The Citizen Hotel, Autograph Collection. We appreciate your high rating and hope to welcome you back soon for another wonderful experience.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not our first time. This is a unique, classic hotel that's elegantly appointed. Grange always has excellent food and the bartenders are awesome. Great service by a dedicated staff. Surroundings are well pretty urban but the hotel is an oasis.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Diane, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. It's wonderful to hear that the distinctive aesthetic, combined with the tasty cuisine at Grange, continues to impress. Our team members are indeed committed to providing stellar service, and they will be thrilled by your compliments. Thank you again, and we look forward to your next visit.

10/10 - 훌륭해요

Jason

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Thank you for the fantastic rating, Jason!We strive to make all of our guests feel welcome and relaxed during their time at The Citizen Hotel, Autograph Collection! We can't wait to see you again soon.

10/10 - 훌륭해요

Josue

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Daycation
The hotel was extremely clean and check in time was literally two minutes. The staff is friendly and welcoming. Would stay again 💯
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Josue, we are thrilled to hear that you had such a fantastic stay at The Citizen Hotel, Autograph Collection. It's just wonderful to know that you appreciated the cleanliness and efficient check-in process, and felt warmly welcomed by our team. We eagerly anticipate your return visit!

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Brian, thank you for your wonderful rating for The Citizen Hotel, Autograph Collection! It's delightful to know you enjoyed your stay and we hope to have another opportunity to welcome you back in the future for another exceptional experience.

2/10 - 너무 별로예요

Tamara

별로예요: 청결 상태, 직원 및 서비스
I went through two rooms, the first had urine in the toilet when I arrived. The second had feces on the toilet seat. Then after being told by multiple members of the restaurant staff that the bar was doing a midnight champagne toast, only to be turned away when we arrived and then to treated very poorly by the front desk lady….we left and did not stay. Still trying to get a refund.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area is kind of lonely and a lot of homeless
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Martha, thank you for providing your impressions. We're glad to hear your stay at The Citizen Hotel, Autograph Collection was pleasing. We understand your comments about the surroundings and assure you our guests' security is our highest priority. We look forward to providing you with another comfortable experience in the future.

10/10 - 훌륭해요

Trina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel♥️♥️♥️♥️
Amazing Resturant, Amazing Hotel I loved it
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Trina, it's delightful to hear that you enjoyed your stay at The Citizen Hotel, Autograph Collection, and were particularly taken with our restaurant. We appreciate your feedback and look forward to the opportunity to serve you again in the future.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the fantastic rating, Todd!It's outstanding you had such a wonderful experience at The Citizen Hotel, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

2/10 - 너무 별로예요

gregorio

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
We appreciate you taking the time to share your feedback, Gregorio.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Derek

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ordered room service with about an hour to spare. They said it would be 30-40 mins. About an hour and a half later, I went down to the front desk. They couldn’t get ahold of the kitchen. The order was refunded and anything I grabbed from the snack bar was compensated and I was granted a late checkout. It was a late order but they said it was good. Kudos to the staff for providing what they could.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Derek, we appreciate your understanding regarding the room service hiccup during your stay at The Citizen Hotel, Autograph Collection. Our team is always striving to ensure guest satisfaction, and your recognition of their efforts is highly appreciated. We're pleased that our measures to rectify the situation met your approval. Looking forward to hosting you again in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay but...
The shower water was not staying warm.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Greetings! We're disappointed to hear about the issue with the shower in your room. Maintenance concerns are not the standard at our establishment and we truly apologize for any inconvenience caused. We are taking notes of your feedback and will ensure that the necessary improvements are made. We hope you give us another chance to provide you an exceptionally better stay at The Citizen Hotel, Autograph Collection in the future.