“The check-in experience was very frustrating. The hotel charged me again for an amount that I had already paid when I made the reservation. I spent a long time trying to explain and resolve the issue at the property, but it was only after I contacted the hotel’s online customer service that the problem was quickly fixed.
This was the first time I have ever experienced being charged twice for a prepaid booking, and it wasted a significant amount of my time.
On top of the room rate itself, the...
“The check-in experience was very frustrating. The hotel charged me again for an amount that I had already paid when I made the reservation. I spent a long time trying to explain and resolve the issue at the property, but it was only after I contacted the hotel’s online customer service that the problem was quickly fixed.
This was the first time I have ever experienced being charged twice for a prepaid booking, and it wasted a significant amount of my time.
On top of the room rate itself, the...
Han