Thank you for choosing to stay at the Courtyard San Antonio Riverwalk and providing your honest feedback regarding your recent visit.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have taken the liberty share your feedback with the Courtyard by Marriott brand team, this group of Marriott International executives are charged with determining which amenities and services are offered at the 1,000+ Courtyard by Marriott hotels in North America. With 30 brands affiliated with Marriott, each brand is charged with finding ways to differentiate from the other brands so that our guests can choose the right hotel brand based on which amenities and services are most important. In 2009 all Courtyard by Marriott hotels in North American introduced The Bistro, a fast casual restaurant offering made to order selections and featuring your favorite hot and cold Starbucks drinks. If complimentary breakfast is important, may I suggest the SpringHill Suites or Fairfield Inn brands for your next trip. Businesses play an increasingly critical role in taking on our world’s most pressing social, environmental and economic issues. With Marriott's size and scale, we have a global responsibility and a unique opportunity to be a force for good. Guided by Marriott's 2025 Sustainability and Social Impact Goals we are committed to creating positive and sustainable impact wherever we do business. We offer a refillable water bottle station in the lobby and all the water faucets in the hotel offer clean filtered water. We hope you will join us in making a difference during your future visits to Marriott hotels.The safety of our guests and associates is a key priority in our daily operation of the hotel. I am thankful our team was able to quickly respond and identify the false alarm, had it been a real emergency our team would have been prepared to assist all guests safely evacuate the building.Once again, thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back in the future so that we can properly demonstrate our ability to provide the experience our guests have come to expect and appreciate.Sincerely,D. RaoGeneral ManagerCourtyard by Marriott San Antonio Riverwalk