5/5 훌륭해요
Susan
가족 여행
21 3월 2020
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxurious Lodge
The location of this hotel is amazingly scenic. The decor reminded us of an upscale hunting lodge. Our rooms were on the small side but comfortable. The buffet breakfast offered hot and cold choices and included an omelet station. We enjoyed several spa treatments and agreed the facials and massages were some of the best ever Cristian, the concierge, was extremely helpful and courteous before and during our stay. It was such a pleasure working with him!
However, we did have a confrontation with a staff member at the pool. We approached Estefan and told him that the Jacuzzi was too cold and he responded to us by saying that he didn't understand English. We then had one of our group speak to him in Spanish regarding the temperature of the pool and he responded to her by saying, "Just get in, it is 38 degrees". His manner was extremely rude. When his assistant checked the water temperature it registered at 30 degrees and took two hours to warm to 34 degrees. He did not feel it was necessary to apologize to us and if he had done so I would not be writing this comment.
2020년 3월에 4박 숙박함
