표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1000개 이용 후기 중 303개" "
10 - 훌륭해요
303
평점 8 - 좋아요. 1000개 이용 후기 중 305개" "
8 - 좋아요
305
평점 6 - 괜찮아요. 1000개 이용 후기 중 184개" "
6 - 괜찮아요
184
평점 4 - 별로예요. 1000개 이용 후기 중 106개" "
4 - 별로예요
106
평점 2 - 너무 별로예요. 1000개 이용 후기 중 102개" "
2 - 너무 별로예요
102
7.2/10
청결 상태
8.0/10
직원 및 서비스
6.8/10
편의 시설/서비스
6.8/10
숙박 시설 상태 및 시설
7.0/10
친환경
이용 후기
6/10 - 괜찮아요
YOUNG
2023년 11월 27일
좋아요: 직원 및 서비스
위치가 좋아요
YOUNG
2023년 11월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2023년 11월 29일
시간을 내어 피드백을 제공해 주셔서 감사합니다. 우리는 귀하의 최근 여행에 이상적인 장소가 될 수 있어서 매우 기쁩니다. 우리는 곧 다시 당신을 환영하기를 기대합니다!
8/10 - 좋아요
Esther
2018년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for family vacation
I don't usually leave reviews but it's worth my time for this one.
Our family really enjoyed staying here with very friendly staff and clean room.
Very comfortable stay and complimentary breakfast was extra that added convenience to our stay.
Thanks for the great environment.
I'd definitely come back here soon.
Esther
2018년 12월에 2박 숙박함
답변 제공: cherri 님, 2019년 1월 3일
Thank you for your response. We really appreciate for your positive feedback. Your feedback is very important to us to know how we are improving in our customer service. Thank you for staying with us.
8/10 - 좋아요
실제 이용하신 고객
2017년 3월 23일
좋아요: 객실의 편안함
가격대비 만족할만한 호텔
객실은 크고 편안 했지만 담배 냄새가 많이 베어서 불편했습니다.아이들과 함께라면 신경 써야 할듯합니다.
실제 이용하신 고객
답변 제공: Alap Parikh 님, 2017년 4월 15일
리뷰를 공유해 주셔서 감사합니다. 우리는 모든 손님들에게 예외적 인 깨끗한 환경을 제공하는 것에 자부심을 가지고 있습니다. 그리고 우리는 이것이 당신이 머무르는 동안 겪은 것이 아니 었음을 사과합니다. 귀하의 우려 사항은 유지 보수 및 가사 팀과 공유되었습니다.
10/10 - 훌륭해요
Heuidae
2016년 10월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 넓은 호텔....
처음 리뷰를 봤을때는 부정적인 이야기가 많아 망설였으나, 레고랜드가 가까워서 이곳을 예약했다. 체크인때도 친절하였고, 방에 가보니 굉장히 넓었으며, 모든 시설이 괜찮았다. 우리 가족들도 무척이나 좋아 했고, 아침식사도 괜찮았다. 단지 와플 제조기가 1개라, 줄서는게 싫어서 이틀동안 맛을 보진 못했지만... 다른 음식들이 괜찮았슴. 청소도 깨끗이 해주고....
Heuidae
답변 제공: General Manager 님, 2016년 10월 28일
Thank you for your positive review we really appreciate for that.
8/10 - 좋아요
David 님, Providence
출장 여행
2024년 5월 17일
좋아요: 청결 상태, 직원 및 서비스
It's okay; you can tell it has been fixed up recently, but it's kind of just covering up the old stuff. Everything was good and a good value for the price I paid. Breakfast was minimal: a couple cereals, waffles, yogurt, and juices.
David
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 18일
Hello David,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to offer good value for the price paid. We appreciate your comments regarding our recent renovations. Our breakfast offerings are designed to provide a variety of options for our guests to enjoy. We hope to welcome you back for another pleasant stay in the future.
4/10 - 별로예요
Chris
출장 여행
2024년 5월 5일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Smelled like gas and door did not work
Chris
2024년 4월에 7박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 5월 6일
Chris, We're so sorry to hear that you encounterd these issues during your stay. We will review both with our leadership and maintenance team to ensure they are promptly resolved. Thank you!
8/10 - 좋아요
Claudia
2024년 4월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Claudia
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 5월 1일
Thank you for providing such positive feedback! Our top priority is ensuring that our guests receive excellent value and have easy access to our property. If there's anything else you'd like to share or if you have any requests, please don't hesitate to reach out. We're excited about the opportunity to host you again for another fantastic stay!
10/10 - 훌륭해요
Elizabeth
아이를 동반한 가족 여행, 가족 여행
2024년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great services
Elizabeth
2024년 4월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 29일
Thank you for your insights, Elizabeth!
10/10 - 훌륭해요
Rodolfo
2024년 4월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rodolfo
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 29일
Thank you Rodolfo! We hope to welcome you back again soon!
8/10 - 좋아요
Sara
연인과의 여행
2024년 4월 26일
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice place.
Sara
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 29일
Thank you for your feedback, Sara!
2/10 - 너무 별로예요
Suraj
2024년 4월 23일
Suraj
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello Suraj, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues. We value your input and aim to provide a pleasant experience for all our guests.
8/10 - 좋아요
alexandra
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was extremely friendly and nice. It’s definitely not a fancy hotel or anything but was clean and the king room was spacious. It had a TV, microwave & mini fridge. Me & my daughter enjoyed the jacuzzi which was also clean. Got the job done for my one night i needed in oceanside.
alexandra
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 4월 21일
Alexandra, Thank you so much for taking the time to provide this excellent review. We are so glad we could make you feel at home. We look forward to welcoming you back the next time you're in the area. Safe & Happy travels!
6/10 - 괜찮아요
Airam
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스
Airam
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 16일
Airam, We're sorry to hear your experience did not quite meet expectations. We appreciate your insights and we'll work with our team to make improvements. Thank you!
10/10 - 훌륭해요
Wendy
2024년 4월 11일
좋아요: 청결 상태, 직원 및 서비스
Breakfast has only pancakes
Wendy
2024년 4월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 12일
Wendy, Thank you for sharing your experience. We will review this with our breakfast team to esure we have ample offerings. Glad to hear your overall experience was a great one!
4/10 - 별로예요
Madison
2024년 4월 7일
Madison
2024년 4월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 29일
Madison, We're so sorry that your experience did not meet expectations, and we will review your feedback with our team to ensure improvements are made. Thank you!
8/10 - 좋아요
Hank
2024년 4월 5일
좋아요: 직원 및 서비스
Hank
2024년 3월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 12일
Hank, we hope to welcome you back again soon!
10/10 - 훌륭해요
Jason Teh Hsun 님, MONTEREY PARK
2024년 4월 2일
Jason Teh Hsun
2024년 3월에 3박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 4월 12일
Jason, so glad we could host while you were in Oceanside. Thank you for taking the time to provide this feedback.
4/10 - 별로예요
nileshma
2024년 3월 26일
좋아요: 청결 상태, 직원 및 서비스
None of the pool area was working..very disappointed with hot tub .
nileshma
2024년 3월에 3박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 28일
Nileshma, We apologize for the disappointment you experienced with our pool area, especially the hot tub. Your feedback is important to us, and we're sorry that we fell short of your expectations in this regard. Rest assured, we're investigating the issues with our pool facilities and working diligently to address them promptly. We understand the importance of providing a relaxing and enjoyable experience for our guests, and we're committed to making necessary improvements to ensure that your next visit exceeds your expectations.
8/10 - 좋아요
Melvin
2024년 3월 19일
좋아요: 편의 시설/서비스
It was nice and peaceful stay
Melvin
2024년 1월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Melvin, We're thrilled to hear that you enjoyed your stay with us and found it peaceful. Creating a serene atmosphere for our guests is always a top priority for us. Thank you for your kind words, and we look forward to welcoming you back for another relaxing experience soon!
2/10 - 너무 별로예요
MIRIKA
연인과의 여행
2024년 3월 18일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I saw 4 roaches only one night. Disgusting. We requested to change room but not available. In the morning, the light in the bathroom went off. Very horrible experience
MIRIKA
2024년 3월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Mirika, We're deeply sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience caused by the presence of roaches and the issue with the bathroom light. This falls well short of the high standards we strive to maintain. Rest assured, we're taking immediate steps to address these issues to prevent any recurrence. Your feedback is invaluable, and we're committed to making it right. We understand your disappointment and would like to offer you compensation for your inconvenience. We hope for the opportunity to welcome you back and provide you with the exceptional experience you deserve.
4/10 - 별로예요
Kaya
단체 여행
2024년 3월 11일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub would not heat up. Key card were given blank and would have to keep going to the office to get them fixed just to open our door.
Kaya
2024년 3월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 25일
Kaya, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the hot tub and key cards is deeply concerning, and we're committed to addressing these issues immediately to ensure a smoother and more enjoyable experience for our guests. Please rest assured that we're investigating the matter with our maintenance and front desk teams to prevent any recurrence. We understand the frustration this may have caused and appreciate your patience and understanding.We value your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.
2/10 - 너무 별로예요
john
연인과의 여행
2024년 3월 4일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not much
Mold on window sill
Wallpaper pealing
Sink got water coming up in it in bottom room
john
2024년 3월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we apologize for falling short of your expectations. Rest assured, we're taking immediate steps to address the mold, peeling wallpaper, and sink issue to ensure that these issues are resolved promptly. We strive to provide a comfortable and enjoyable experience for all our guests, and we're committed to making it right. Thank you for the opportunity to get this resolved.
10/10 - 훌륭해요
Rachel
2024년 3월 4일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Super easy no hassle check in no noises neighbors
Rachel
2024년 3월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Rachel, We're delighted to hear that your check-in process was smooth and hassle-free, and that you enjoyed a peaceful stay without any noisy neighbors. Providing a comfortable and quiet environment is a top priority for us, and we're thrilled that it contributed to your positive experience.Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future!
8/10 - 좋아요
JaKaiya
아이를 동반한 가족 여행
2024년 3월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good, especially for the price
JaKaiya
2024년 3월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
JaKaiya, We're glad to hear that you found value in your experience with us! Providing great service at an affordable price is important to us, and we're delighted that you feel we've achieved that. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
10/10 - 훌륭해요
Katherine
2024년 3월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for the occasion.
Katherine
2024년 3월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Katherine, We greatly appreciate your perfect score! It's fantastic to hear that you had such a wonderful experience with us. If there's anything specific that stood out to you during your stay, please feel free to share it with us. We hope to have the pleasure of welcoming you back again soon for another exceptional stay. Thank you for choosing us!
10/10 - 훌륭해요
Denise
2024년 3월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent customer service the girl that checked us in went above and beyond to help us out will definitely come back
Denise
2024년 3월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Denise, Thank you so much for your glowing review! We're thrilled to hear that our staff provided you with excellent customer service, especially during check-in. Going above and beyond for our guests is what we strive for, and we're delighted that it made a positive impact on your experience. We look forward to welcoming you back on your next visit!
4/10 - 별로예요
Steve
아이를 동반한 가족 여행
2024년 3월 1일
별로예요: 숙박 시설 상태 및 시설
Dirty towels, dirty sheets, dirty floors in the room (our kids feet were black after walking on them).
The hot tub was lukewarm.
The hallway and room smelled horrible.
The staff was friendly.
Steve
2024년 2월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Steve, We apologize for the cleanliness issues you encountered during your stay. Our team is addressing these concerns promptly. We appreciate your recognition of our friendly staff. Please allow us the opportunity to make things right during your next visit.
2/10 - 너무 별로예요
Robert A
2024년 3월 1일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Robert A
2024년 1월에 5박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Robert, We're truly sorry to see that your experience fell short of expectations. Your feedback is invaluable to us, and we're committed to addressing any issues to improve our service. Please reach out to us directly so we can better understand your concerns and work towards a resolution. We value your satisfaction and hope for the opportunity to regain your trust in the future.
4/10 - 별로예요
Teal
가족 여행
2024년 2월 25일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Motel is on a busy highway which is noisy. We were on the first floor and you could hear the upstairs people. The included breakfast was 2 options for cereal (fruit loops and Raisin Bran) and waffle (that you had to make). Wouldn’t stay again.
Teal
2024년 2월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 22일
Teal, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise disturbances and limited breakfast options can impact your comfort and overall satisfaction. Please know that your feedback is crucial to us, and we're taking steps to address these concerns to enhance the guest experience. We strive to provide a peaceful environment and a satisfying breakfast selection for all our guests, and we regret falling short of your expectations. Your comments will be shared with our team to make necessary improvements. Thank you!
4/10 - 별로예요
Adam
2024년 2월 24일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had CC to go out and buy candles the first night to hide the awful smell.
Pool but not heated
Property was dank and dismal
Never going back
Adam
2024년 2월에 3박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Adam, We're genuinely sorry to hear about your recent stay. Your feedback regarding the odor in your room, the unheated pool, and the overall condition of our property is concerning.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We take your feedback seriously and will address these issues with our team immediately.While we understand your decision not to return, we hope you'll reconsider in the future. Should you choose to give us another chance, please reach out to me directly, and I'll ensure your next stay is exceptional.
8/10 - 좋아요
RAM KUMAR
2024년 2월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel
RAM KUMAR
2024년 2월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Thank you for your kind review, Ram! Happy and safe travels!
2/10 - 너무 별로예요
Luzviminda 님, temecula
연인과의 여행
2024년 2월 19일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
property needs upgrade big time
Luzviminda
2024년 2월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Luzviminda, We're sorry to hear that your stay did not meet your expectations, particularly regarding the condition of our property. Please know that your concerns have been taken seriously, and we are actively working on plans for upgrades and renovations to enhance the overall experience for our guests.Your feedback serves as valuable insight as we continue to strive for excellence, and we hope for the opportunity to welcome you back in the future to showcase the improvements we've made.
2/10 - 너무 별로예요
Timothy
2024년 2월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Timothy
2024년 2월에 3박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Timothy, We're so sorry that your stay was less than expectations- we will work with our team to identify any issues you encounted and make improvements. We hope to have the opportunity to host you the next time you're back in the area.
8/10 - 좋아요
Jazzell
2024년 2월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jazzell
2023년 12월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Thank you for your feedback, Jazzell!
10/10 - 훌륭해요
Gene
가족 여행
2024년 2월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Good place to stay nice rooms
Gene
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations 님, 2024년 3월 21일
Thank you Gene, we look forward to welcoming you back in the future should your travels bring you to the Oceanside area!
4/10 - 별로예요
Catherine
연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
2024년 2월 8일
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Jacuzzi didn’t work not even hot and dirty no lights in pool area, drug dealers around property all night long hanging out on the stair cases ! Loud noisy neighbors kept us up all night staff even yelling and banging on the doors next to us yelling for the customers next door to us
Catherine
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 2월 9일
Catherine, We apologize for the issues you faced during your stay. Our team is addressing the Jacuzzi malfunction, security concerns, and noise disturbances. We're committed to improving and hope you'll give us another chance. Thank you!
8/10 - 좋아요
Jacqueline
2024년 1월 29일
Jacqueline
2024년 1월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 2월 9일
Thank you for your kind score! We look forward to welcoming you back soon!
8/10 - 좋아요
Anthony
아이를 동반한 가족 여행, 가족 여행
2024년 1월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 1/27-1/28. Convenient freeway access and multiple restaurants/shopping within a couple minutes drive. The staff we interacted with were nice and personable. Hotel was clean and seemed safe, but I didn't give it a full 5 stars because it was a bit dated. It looks like there was an attempt at a renovation, but whoever's in charge was pinching pennies. Overall, I would stay there again. Just keep in mind that it's not the Ritz, but it's certainly not a slum either.
Anthony
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 29일
Hello Anthony,Thank you for choosing to stay at our hotel and for sharing your feedback. We appreciate your positive comments about our convenient location, friendly staff, and cleanliness. We are continuously working on improvements, and your observations about the dated appearance are duly noted. We hope to provide an even better experience for our guests in the future.We look forward to welcoming you back on your next visit and we aim to exceed your expectations!
4/10 - 별로예요
Yara
가족 여행
2024년 1월 28일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was not good at all and the did not have butter for the waffles
Yara
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 29일
Yara,Thank you for choosing to stay at our hotel and for sharing your feedback. We apologize that our breakfast did not meet your expectations and that we were out of butter for the waffles during your visit. Your comments are valuable to us as we continuously work to enhance our guest experience. Safe Travels!
4/10 - 별로예요
Joni
2024년 1월 28일
별로예요: 숙박 시설 상태 및 시설
Joni
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 29일
Joni, Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We are sorry to hear that your experience fell short of your expectations. We would appreciate more details about your stay so that we can address your concerns and make necessary improvements. Please feel free to reach out to us directly with any specific feedback you have. Thank you!
8/10 - 좋아요
Florililia
가족 여행
2024년 1월 27일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable beds, spacious and clean. It’d be nice to add more to their breakfast menu.
Florililia
2024년 1월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 29일
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We are delighted to hear that you found our beds comfortable, and you enjoyed the spacious and clean accommodations.We appreciate your suggestion regarding our breakfast menu. Guest feedback is essential to us, and we will consider your input as we continually strive to improve our offerings. We hope to welcome you back for a future stay!
4/10 - 별로예요
Neomi
2024년 1월 22일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were poorly lit. They smell moldy. The floors were poorly installed. Bathrooms were old and they do not lock. Breakfast was disappointing. Only serve waffles and coffee was cold.
Neomi
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 24일
Neomi, We apologize for any inconveniences you experienced during your stay. Your feedback regarding room lighting, odors, and bathroom locks is duly noted. We will work to address these issues. We also appreciate your comments about our breakfast and will strive to improve.Thank you for your feedback, and we hope to have another opportunity to serve you better in the future!
6/10 - 괜찮아요
Cristeta
아이를 동반한 가족 여행, 가족 여행
2024년 1월 19일
좋아요: 직원 및 서비스, 편의 시설/서비스
The building was pretty dated and definitely needs upkeep. The service was excellent though.
Cristeta
2023년 12월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 24일
Cristeta, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your compliments on our service, and I'm pleased to hear that our team provided you with excellent service during your visit.Regarding your comments about the building, we are continuously working on improvements and updates to enhance our guests' experience. Your input is valuable to us, and we will use it to prioritize areas that need attention.We hope to welcome you back in the future, and we aim to provide you with an even more enjoyable stay.
4/10 - 별로예요
Adriana
아이를 동반한 가족 여행
2024년 1월 16일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom walls had mold.
Adriana
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 24일
Adriana, We'd like to apologize for the issue you encountered with mold in the bathroom. Your feedback is important to us, and we take this matter seriously. Our team will address this immediately to ensure a clean and healthy environment for all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future!
6/10 - 괜찮아요
Claudia
연인과의 여행, 가족 여행
2024년 1월 15일
좋아요: 직원 및 서비스
needs updating, hall carpets is old, the staff was friendly, the room was clean but basic, we stayed 1 night to the 1/2 marathon across the way at The Shopps so it was very convenient and near lots of restaurants & stores & freeway
Claudia
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 16일
Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and are pleased to hear that you found our staff friendly and your room clean. We understand your comments about the need for updates, and we are continuously working to enhance our property.We hope you had a great time at the half marathon, and we look forward to welcoming you back in the future!
2/10 - 너무 별로예요
Begench
2024년 1월 15일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room had a broken door. We had hard time to open the room entrance door from either inside or outside. Never recommend this place.
I will be asking refund.
Begench
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 16일
Begench, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. Rest assured that we are working to address the issue with the door to prevent any future problems for our guests. Thank you for bringing this to our attention and allowing us the opportunity to resolve.
10/10 - 훌륭해요
Marlayna
2024년 1월 14일
Marlayna
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 16일
Thank you for the perfect score, Marlayna! We're so glad we could provide execellent accommodations while you were in the area. We hope to welcome you back soon!
10/10 - 훌륭해요
Michael Turnquist
가족 여행
2024년 1월 6일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay here again
Great value. The hotel was a little dated but super clean and comfortable. Everyone that worked there was super friendly. Easy location to find too.
Michael Turnquist
2024년 1월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 16일
Thank you for sharing your positive feedback! We are delighted to hear that you found our hotel to be a great value and appreciated our clean and comfortable accommodations. It's fantastic to know that our friendly team members made your stay even more enjoyable.We take pride in providing a welcoming and clean environment for our guests, and we're thrilled that you had a comfortable stay. We hope to have the pleasure of welcoming you back in the future. Happy Travels, Michael!
8/10 - 좋아요
Gabriel
가족 여행
2024년 1월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great place,confy beds ,noiseless!
great location, overall bed confort is great, has great insulation, no outer sounds from freeway!!
great rest!!!
Gabriel
2023년 12월에 2박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 16일
Thank you, Gabriel! We are delighted to hear that you enjoyed our great location, comfortable beds, and the insulation that provided you with a peaceful and restful night's sleep. It's our priority to ensure our guests have a comfortable and enjoyable stay, and your feedback is greatly appreciated. We hope to continue exceeding your expectations on future visits, and we look forward to welcoming you back!
10/10 - 훌륭해요
maria
단체 여행
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
maria
2023년 12월에 1박 숙박함
답변 제공: Kristine Gulick, Guest Relations Manager 님, 2024년 1월 7일
Thank you for the perfect score Maria! We hope you truly had a perfect stay here in Oceanside and we look forward to welcoming you back! Safe travels!