리셉션

힐튼 샌디에이고 가스램프 쿼터 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 58개 이용 후기 중 34개" "
평점 8 - 좋아요. 58개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 58개 이용 후기 중 7개" "
평점 4 - 별로예요. 58개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 58개 이용 후기 중 6개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Mirina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was nice and clean. I booked a double bed room. When we got to our room it was a king size suite, front desk did not notify me that they changed our room. Then when we had to convert the couch into a bed there were no extra sheets/blankets in the room.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 15일
Mirina,Thank you for sharing your experience. We're pleased to hear that you found your room nice and clean. However, we apologize for any confusion regarding the change in room type and the oversight in providing extra bedding. Rest assured, we are addressing these communication and service details with our team to ensure a smoother and more attentive experience for our guests. We hope to welcome you back, offering an improved stay that meets all your expectations.

2/10 - 너무 별로예요

Pat

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
I booked two beds but there was only one in the room
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Pat,Thank you for your recent visit. Please accept our apologies for any disappointment in our accommodations during your visit. Please know that our team is always willing to address any concerns brought to their attention while you're with us, and we hope you give us another chance in the future.

10/10 - 훌륭해요

Lorenna 님, Plantation

2024년 4월에 5박 숙박함

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It is close to the airport and lots of great sights.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Teresa,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Hilton San Diego Gaslamp Quarter.

8/10 - 좋아요

Clint

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was perfect. Clean and cleaning service was on point.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Amy,Thank you for choosing Hilton San Diego Gaslamp Quarter and for sharing your lovely five-star review. We are thrilled our wonderful accommodations exceeded your expectations, and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Guillermo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here several times and loved the upgrades they have done. Great location walkable to all the fun stops.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Guillermo,Thank you so much for taking the time to share your thoughts on your recent visit. It's always a thrill to welcome back a valued guest, and we appreciate your kind words about our wonderful updates. Additionally, we're thrilled our great location was also a highlight, and we hope you took full advantage of the convenience it affords our guests. Take care, and know we are thrilled to welcome you back anytime your plans bring you this way.

10/10 - 훌륭해요

Althea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 숙박 시설 상태 및 시설
interior was nice, spacious
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Sandra

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I wish it was noted parking isnt included
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Karen,Thank you for staying with us at Hilton San Diego Gaslamp Quarter and for your wonderful review. We are excited to hear you enjoyed your visit; however, please accept our apologies for any misunderstandings with the parking. It was a pleasure having you visit, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Eduardo 님, downey

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Claus

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

ANDREA

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Mariah

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Room was nice but not spotless when we entered.We were safe but homeless people were by the hotel from time to time. In a nice part of town for food and entertainment. Service was excellent and housekeeping staff were very friendly and cooperative in meeting our needs
Back of hotel by restaurant
Convention Center near by.
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Douglas,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Hopefully, you took full advantage of the convenience our excellent location affords our guests, and we appreciate you mentioning it to your fellow travelers! We'll be sure to share your report with housekeeping to ensure our high standards of cleanliness are being met. Thank you for your review, and we hope you return soon.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. Downstairs bar was really cool. If parking was a little more affordable it’d be a perfect steal. Really, parking is expensive everywhere down there though. All in all great spot!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Robert,We enjoyed having you as our guest at Hilton San Diego Gaslamp Quarter and are delighted that you were impressed with our downstairs bar and overall property. Thank you for the valuable feedback, which we're sure future guests will appreciate, too; come back anytime!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant was fabulous
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 18일
Denise,Thank you for being our guest and for taking a moment to share your lovely, five-star review. We are delighted you enjoyed a delicious meal with us and look forward to welcoming you back to Hilton San Diego Gaslamp Quarter again soon.

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

ALDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Darren

2023년 10월에 4박 숙박함

4/10 - 별로예요

CHRISTOPHE

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

roque

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility was great… only one bad comment..$60 for parking per day
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Roque,It was a pleasure to welcome you to Hilton San Diego Gaslamp Quarter, and we are thrilled you enjoyed your stay. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We look forward to welcoming you back again soon.

8/10 - 좋아요

Madeline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC was not cooling our room during our stay.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Madeline,Thank you for taking the time to share your experience with us. We apologize for this issue, and we hope that you were able to contact the front desk for assistance, as our team is ready to help solve any concern. Please consider booking another stay with us, so we can show you a better experience.

10/10 - 훌륭해요

Daniel

2023년 9월에 1박 숙박함

8/10 - 좋아요

Aaron

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Staff was nice. Some very helpful some not so much. Food was decent. We were told they didn’t have a kids menu only to find out they do. Parked on 6th street 2 blocks down for $13 instead of the $60 valet they offer. Water/ice machine room on the 3rd floor was a mess. Overall decent experience.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 9일
Aaron,Thank you so much for your comments. We're happy to know that our team members impressed you during your visit. We will be sure to discuss your feedback regarding our amenities and make changes where necessary. Please consider joining us again soon.

10/10 - 훌륭해요

Tomas

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Cuurent

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Mark

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
they ran out of park. they don't have enough parking if you are going there for an event. then they tell you to find a parking spot in a garage that is 5 blocks away and you have to figure it out on your own. all while 5 parking attendants just stand there and look clueless.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 23일
Mark,We're sorry to hear about any disappointment in our parking options. We understand your frustration and will keep your feedback in mind for the future. Thank you, and we hope you will join us again soon.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel itself was amazing, but when we showed up, the valet was full and they didn't offer parking anywhere near the hotel. We had to park blocks away, and ended up paying over $100. Need a better system.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 20일
We appreciate you sharing your thoughts regarding your recent experience at our property. While we're glad you enjoyed the hotel, we're sorry to hear of any unfortunate issues you encountered with finding available parking. We will certainly address this concern internally to review where improvements could be made to this process. Thank you for your feedback, and we hope to have the opportunity to provide a better stay the next time you're in the area.

2/10 - 너무 별로예요

Sophia

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Danielle

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is nice and clean, however, when we arrived to check in at 4pm the room was not ready until an hour later. The staff did not give us an vouchers, as promised or a discount because of the room being unavailable an hour later. I watched the hotel manager go buy drinks for 2 other guests and failed to attend to anyone else in the lobby waiting for their room as well. Seemed he was too occupied trying to get a number from this female guest then to recognize other customers waiting a whole hour for their room. The parking at the hotel was also unorganized and we had to park our car at another parking structure and had to pay $96 even though we were told it was a $25 flat rate by the Hilton valet guy. I’m disappointed in the hotel because they were very unorganized and unprepared, but the hotel was only a 5 min walk from Petco park, which the concert was at.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 20일
Danielle,Thank you for taking the time to share your thoughts with us. We are glad that you enjoyed our cleanliness and convenient location. However, we are disappointed that we were unable to meet your expectations. It is our standard to provide exceptional customer service, and your feedback will help us improve. Your experience will be shared with our team for internal review and improvement. We appreciate you choosing to stay with us, and we hope that you will book another stay with us.

10/10 - 훌륭해요

Theodoric

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was excellent service.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 17일
Dear Theodoric,Thank you for spotlighting our excellent service. We're delighted you had a great experience at Hilton San Diego Gaslamp Quarter, and we welcome you back anytime for another memorable visit.

10/10 - 훌륭해요

mercedes

Was great! EVERYONE was accommodating! Would go back in a heartbeat!!
2023년 7월에 5박 숙박함
답변 제공: General Manager 님, 2023년 7월 14일
Mercedes,Thanks for choosing Hilton San Diego Gaslamp Quarter. We're thrilled that our exceptional team helped make your stay even better! We'll see you again next time you visit San Diego!

10/10 - 훌륭해요

Enrique 님, Dallas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gran hotel en un area inmejorable de San Diego
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 14일
Enrique,We're so happy to know that you had an amazing time with us overall and that our wonderful location was perfect for your needs. Thank you so much for the five-star rating and we hope to see you again soon.

8/10 - 좋아요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
East Coast design on West Coast.
Au final un bon hôtel dont le style et le cadre surprend à LA. On s’attend plus à avoir cette décoration dans les Hamptons mais cela apporte de l’originalité. Les parties communes et le breakfast sont très agréables. Nous avions une chambre spacieuse avec tjrs ce style East Coast plutôt agréable également. 2 bémols cependant. Comme souvent, en passant par Expédia ou Hôtels.com on a l’impression de n’avoir pas la meilleure chambre disponible. La notre donnait sur la rue pouvant être assez bruyante en fonction de l’heure à cause de la circulation mais surtout, elle avait une très forte odeur d’humidité comme si elle avait subi un dégâts des eaux ( pluies importantes en Californie au Printemps ?). Cela ne m’a pas trop gêné personnellement mais ma femme y a été beaucoup plus sensible. Je pense que si nous y avions séjourné plus longtemps, nous aurions demandé un changement de chambre. Quoiqu’il en soit l’impression générale reste plutôt bonne. À ajouter que c’est à proximité de LAX , donc pour une première ou dernière nuit sur LA, cela est intéressant.LA n’étant pas la ville des États Unis la plus attractive mais plutôt une porte d’entrée économique pour partir à la découverte des grands espaces de l’Ouest américain.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Philippe,Thank you for taking the time to share your thoughts with us. We are thrilled that you enjoyed breakfast and the spaciousness of your room. However, we are disheartened we could not exceed all your expectations. Your feedback is important to us, and we will be sure to share it with our team for improvement. Overall, we are glad that you had a pleasant stay and left with a good impression.

10/10 - 훌륭해요

Mie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Joseph

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

JENNIFER

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Emmanuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Paige

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is nice and chic. I totally enjoyed my stay. The hotel staff were very friendly and helpful.
2023년 6월에 5박 숙박함
답변 제공: General Manager 님, 2023년 7월 7일
Paige,We're so happy that our incredible service left a positive impression on you. Thank you so much for the kind words, and we hope to see you again soon.

10/10 - 훌륭해요

Kenny

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

sam

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to dining. What didn't I like: OMG it is a long list There are so many other options that I would highly recommend you go with something else. Modest long-time traveler.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 16일
Sam,We appreciate your recent stay with us. Guest feedback is appreciated and welcome, and while we are glad to know you appreciated our convenient location, we encourage you to reach out and let us know what we could have done to make your time with us better. We look forward to hearing from you.

10/10 - 훌륭해요

Daniel

2023년 6월에 1박 숙박함

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 객실의 편안함
Great location in Gaslamp area. Staff was helpful and friendly.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 5일
Lisa,Thank you for reviewing your stay at Hilton San Diego Gaslamp Quarter. We appreciate you taking a moment to highlight our convenient location and friendly service! Our team values you as our guest, and we look forward to seeing you again.