Thank you for your business

Dear Phil, Thank you for your review, I would like to clear up the situation that happened on your check in. You originally made a reservation for a 2 bed dorm for 70 a night, you misunderstood the situation, which you assumed the 70 was for the room, but was for just 1 bed, for yourself and not your companion. When I explained that to you, you were frustrated, so i explained to you that if you wanted the room then that would have costed you 140 ( tax). You were informed that, you can go to a different hotel but there were none near the price we were offering. I gave you a discount for the deluxe room that you both can share and I offered to pay the tax for you as well. You seemed very happy with the situation and went to your room, with no issues. It came a surprise to me that you left a negative review after the accomodations we offered, and i dont feel that its fair. The next day you called us up for another reservation to which we unfortunately had no availability. RK Hostel is confused that we gave a discount and we offered the best explanation of how a hostel operated and we feel that it is unjust for this negative review. Respectfully, RK Hostel Management

Thank you, we really appreciate your feedback

Happy to have you stay with us

Thanks Ron, you're the best!

Dear Michael, the management read your review, you and your friend stayed for your entire reservation time and nobody complained. After you check out we carefully check for any sign of bedbug, we found zero evidence of any bed bugs in your room we also have a contract with Terminix a pest control company if we have any bed bugs which any hotel can have. The management has a suspicion about bad reviews for RK hostel nearby competition is creating.Thank you, Respectfully RK Hostel Quality Assurance Management

Dear Richard, The management read the review, you never complained to the front desk about bed bugs, we carefully went through the rooms and beds when you left, this is our routine. We found zero evidence of bed bugs, and have a contract with Terminix pest control company if any complaints are made. We have a suspicion the nearby competition is creating these problems. Respectfully, RK Hostel Quality Assurance Management Team

Thank you for staying with us, we sincerely value your business and appreciate your feedback. Hope you're well and wish you the best. 5 out of 5 customer

Dear Mr. Rojas, Thank you for your review, you never complained during your stay so we could make it more pleasurable. After the guest checks out RK Hostel staff carefully checks the rooms to make certain there are no problems. We have zero evidence of fleas in that room, we have a contract with Terminix pest control if any complaints are made. We have a suspicion that the nearby competition is creating these problems. Respectfully RK Hostel Quality Assurance Managment

Dear Robert, We are sorry you gave us two points out of ten. We would like to know why so we can correct and better our service with your input. We are here to serve our clients and do our best when you stay at RK Hostel. We hope you can give us another chance. Respectfully RK Quality Assurance Management