I rarely give 5 stars for my experience but I have no real reason not to. I really like their texting communication system, they text before your arrival and during stay and you can text them any time asking questions and they respond back in timely manner. I requested for very quiet room and far from elevators and requested late check out. The room was located perfectly, it was at the end of the hallway, away from elevators and not on a laundry room floor. The laundry rooms are on Odd number floors like 7,9 etc, I was on 8th floor. It was great that they offer laundry washer dryer for free and you can use any time of day. The front desk person even asked if I needed detergent. I had a kitchen with microwave, minifrig/freezer, dishwasher. Bed was in a room so area was spacious. Bed was comfy. The bathroom is ok and shower had nice flowing water. TV had regular cable channels. Heat/AC worked fine. WiFi was good. The front desk people were friendly, every time I asked for toilet paper they provided it. I was allotted 1 housekeeping session for the 8 nights I was staying. Some people would not like that as they prefer housekeeping everyday but I was ok with it. I wish there was better lighting for putting on my makeup but it was ok. I read reviews on them trying to sell you timeshare and taking up your time, I got 1 call from a man downstairs saying he was concierge and I just told him I was busy and hung up. I think he was going to pitch me timeshare, but he did not try again.