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레인 호텔 여행 후기

2.5 out of 5
레인 호텔
545 Jones St, San Francisco, CA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 82개 이용 후기 중 39개" "
평점 8 - 좋아요. 82개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 82개 이용 후기 중 6개" "
평점 4 - 별로예요. 82개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 82개 이용 후기 중 12개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk experience, safe hotel/secure entrance, very, I had my window cracked open and it wasn’t noisy outside which was nice. I’ll stay here next time I’m in SF.
2024년 5월에 2박 숙박함
답변 제공: Randy P 님, 2024년 5월 9일
Thank You for staying with us and enjoying your stay.

10/10 - 훌륭해요

Rae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a gated hotel which made me feel very safe. I loved the vintage historic vibe. Clean and simple. The staff were very friendly.
2024년 4월에 2박 숙박함
답변 제공: Randy P 님, 2024년 4월 28일
Thank You for staying with us and enjoying your stay and please come back again.

2/10 - 너무 별로예요

Vincent

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my first time to experience a terrible customer service in my whole life. The front desk personnel was so rude, not patient, grumpy, cranky. He did not instruct in a good way all that is to be instructed to all the customers and if you don't get it the first time he will get pissed and mad. He even scolded me for not following instructions and I think any customer does not deserve that. Also, there door and elevator are very old and is not user friendly and he blamed me that the elevator is not working after I used this for the first time. I told him why he was so rude and asked for a manager to talk but he said he is the manager and I asked for a supervisor that is higher than him but he did not answer. I told him I will give a feedback to expedia about this since you sent me an email for a survey and he said he does not care. It was very traumatic experience for me and I am not sure why you keep them in your list of hotels for tourists. I am not sure if all the staff are that but the front desk was very rude. I am afraid they will charge me the $250 deposit fee for accusing me that I broke the elevator. If possible please black list this hotel in your list as I don't want this to happen to anyone else again. Please escalate this case.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

NENAD

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The advertisement for this property was misleading. It's hard to learn from the advertisement that a toilet and shower are in separate chambers, which makes it extremely inconvenient. In addition, it is located in one of the worst parts of town, that does not look safe.
2024년 3월에 3박 숙박함
답변 제공: randy 님, 2024년 3월 25일
Thank You for staying with us and you booked a room with a shared bathroom and you could have booked a room with a private bathroom and we are right near Union Square.

4/10 - 별로예요

Elmi

2024년 2월에 2박 숙박함
답변 제공: Randy 님, 2024년 3월 20일
Thank You for staying with us.

2/10 - 너무 별로예요

Elsa

2024년 2월에 2박 숙박함
답변 제공: Randy 님, 2024년 3월 20일
Thank You for staying with us.

2/10 - 너무 별로예요

Jose

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s great that the property front door requires that you get buzzed in because the surrounding area is plagued with vagabonds. The bed was hard, old, and it felt like I slept on a wood plank. The room got extremely cold and the bed sheets were untrustworthy. The bedding needs to be replaced. Perhaps the bedsheets were clean but they looked like they could have been soiled a few times throughout their long life at the hotel. Perhaps they were bought used to match the old dingy vibe of the hotel. Please get new bedsheets. Seriously.
2024년 1월에 1박 숙박함
답변 제공: Randy 님, 2024년 3월 8일
Dear Guest, sorry you felt this way.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Randy 님, 2024년 1월 18일
Thank you for staying with us and enjoying your stay with us and please come back again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ssecure, clean, newly renovated,convenient
DON'T BE SCARED OFF BY ANY MISCONCEPTIONS! Expect friendly, efficient staff to greet you at this secure, clean, newly renovated hotel. The location, a few steps off Geary, is conveniently located to vast parts of the city.
2023년 12월에 1박 숙박함
답변 제공: Randy P 님, 2023년 12월 10일
Thank you for staying with us and enjoying your stay with us and please come back again to see us.

2/10 - 너무 별로예요

Johanna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
el recepcionista no tiene paciencia con los huespedes tiene mal trato al servicio con los mismos y no dice sobre el deposito antes de pagar una reservacion, no tiene baño dentro del cuarto y no mire regadera para poder bañarse, relamente fue una mala experiencia y no volveria.
2023년 11월에 1박 숙박함
답변 제공: Layne Hotel 님, 2023년 11월 25일
Dear JohannaWe apologize for any inconvenience that you faced at our hotel. The hotel policy on expedia clearly specifies that all customers are required to present 250 security deposit before check in and this amount is returned after check out. As for the shared bathrooms, we offer both private and shared bathroom options, among which the latter is usually cheaper. It is upto the customer to choose the room type depending on their preferences.

4/10 - 별로예요

Phillip

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 6일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Carey

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's never a good sign when multiple hotel staff tell you, unprompted, that it's unsafe around the area. No A/C, no heat, no amenities in the room and the topper, a random $250 "fee" which you have to contact your credit card company to get back. It was loud with motorcycles, sirens and music playing making it hard to sleep. Multiple homeless in the area with tents and you can't get into the hotel unless someone unlocks the gate. Spend a little extra and stay in a nicer area. Expedia should remove this property from it's offerings. The lower cost per night is lost with the extra $250 fee. Stay away, stay far away
2023년 11월에 3박 숙박함
답변 제공: Randy 님, 2023년 11월 14일
This guest has taken out of content what was told to him. We at the hotel told them not to go down in the Tenderloin and use Geary Street to come and go. We do not have any control on the Homeless in San Francisco and the Noise from Emergency Vehicles and do not Advertise that we have A/C. We have gate for Security.

8/10 - 좋아요

Linda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was amazingly quiet and the hosts are very attentive. It has been years since my last visit to San Francisco and the homeless population is completely out of hand with half a dozen per block in this part of town. Only a few are clearly mentally ill, but it certainly gives a solitary female traveler pause. The hotel is secure with a locked front gate, but the city really needs a better plan.
답변 제공: Randy P 님, 2023년 11월 12일
Thank You for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

Sylvia

2023년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 12월 1일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio
2023년 10월에 2박 숙박함
답변 제공: Randy P 님, 2023년 11월 6일
Dear Alejandro thank you for staying with us and enjoying your stay and please come back again.

8/10 - 좋아요

Dale

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the Layne were very friendly and helpful at all times. It is positioned close to Union Square so you can access many of the tourist features without problem. It is also close to theatres and some great restaurants. One tip - request a room at the back of the property as Jones Street can be very noisy.
2023년 10월에 3박 숙박함
답변 제공: Randy P 님, 2023년 10월 15일
Thank You for staying with us and enjoying your stay.

4/10 - 별로예요

Manabu 님, Astoria

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The furniture and room were very old even though its $90 some dollars per night. Diffenetly not recommended. But the Staff and Front people were very very nice.
2023년 10월에 3박 숙박함
답변 제공: Randy P 님, 2023년 10월 11일
Thank You for staying with us and sorry that you felt that way after you upgraded to a room with a private bathroom, Which are our newer rooms.

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr gute Lage. Zimmer geräumig. Sehr nette Eigentümer. Familienunternehmen.
2023년 9월에 3박 숙박함
답변 제공: Randy P 님, 2023년 10월 11일
Thank You for staying with us and enjoying your stay with us and please come back again.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice very clean and well-maintained vintage hotel. Dining options nearby. I'd asked for a local map, w/transit lines. They'd had none. I'd had to go to another hotel where I'd received two great maps. Close to trans and Union Square.
2023년 9월에 5박 숙박함
답변 제공: Randy P 님, 2023년 9월 28일
Thank You for staying with us and enjoying your stay with us and please come back again.

8/10 - 좋아요

Greg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Layne Hotel is in a classic building with a classic elevator and winding staircase. They have several unusual protocols to ensure you don’t damage anything. They check your room upon checking out for this purpose. It’s on the edge of the heart of the tenderloin so don’t complain about all of San Francisco because you chose reasonably priced hotel in the tenderloin!
2023년 9월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 23일
Thank you for staying with us and enjoying your stay.

6/10 - 괜찮아요

Welisson

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Precisam melhorar a infraestrutura
Eles se esforçam para prover um bom atendimento mas o hotel precisa de uma revisão total em sua infraestrutura. Localização muito ruim com barulho por toda a noite e próximo a áreas menos seguras da cidade
2023년 9월에 2박 숙박함
답변 제공: randy 님, 2023년 9월 21일
Dear Guest we are very sorry that you feel that way and we will do our best to fix the noise outside.

10/10 - 훌륭해요

Saksham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 21일
Thank You for staying with us and enjoying your stay.

8/10 - 좋아요

Dona

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt very safe staying at this hotel and the staff are amazing. It's a simple historic building, family run, clean and trustworthy. Just off the beaten path, this hotel is located conveniently and not an issue to stay at for this female. If the price is right but you are worried about the location, don't be, it is fine to access and feels safe. I really can't say enough about the wonderful family that runs this hotel.
2023년 9월에 3박 숙박함
답변 제공: Randy P 님, 2023년 9월 18일
Thank you for staying with us and enjoying your stay and please come back again to see us.

10/10 - 훌륭해요

Nigel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and Staff are super
The stay at Layne was great, the manager and staff are all really friendly and helpful. Everything was good at the hotel, it is not fancy. The hotel is well located for getting around San Fran. I would stay again.
2023년 9월에 5박 숙박함
답변 제공: Randy P 님, 2023년 9월 18일
Dear Nigel thank you for staying with us and enjoying your stay and please come back again to see us.

2/10 - 너무 별로예요

Rashaad

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt very unsafe to stay basically a rip off
2023년 9월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 17일
Sorry that you felt unsafe but this guest was a NO-SHOW AND NEVER STAYED AT THE PROPERTY.

8/10 - 좋아요

Thomas 님, Boulder

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked staying in a building from 1912. It was clean and well-maintained. Staff was especially helpful, extending to us when we needed some unusual help. Great dining opportunities within walking distance. Don't go downhill on Jones St. Danger.
2023년 9월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 15일
Thank You for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was tidy and clean inside and out. Great front desk hosts with wonderful cleaning staff. I would come back here again.
2023년 9월에 4박 숙박함
답변 제공: Randy P 님, 2023년 9월 15일
Thank You sir for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

Waqas 님, Herriman

2023년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 5일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of my new favorites. They closed during Covid and renovated the entire building. Ots nice and comfortable and hS proficient security cameras and zccess policy.
2023년 9월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 13일
Thank You for staying with us and please come back again.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice, clean. Comfortable, quiet hotel. Very comfortable bed. Excellent, cheap Indian food next door at Chutneys. Shared bath and shower are exceptionally clean.
2023년 9월에 1박 숙박함
답변 제공: Randy P 님, 2023년 9월 10일
Thank You for staying with us and plese come back again.

10/10 - 훌륭해요

James

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a really pleasant hotel run by kind and accommodating people, in not-the-best area
2023년 9월에 3박 숙박함
답변 제공: Randy P 님, 2023년 9월 9일
Thank You for staying with us and enjoying your stay.

10/10 - 훌륭해요

Henry

좋아요: 직원 및 서비스
I liked the old classic San Francisco feel of the hotel and the staff who worked there
2023년 8월에 3박 숙박함
답변 제공: Randy P 님, 2023년 9월 1일
Thank You Henry for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

Xizi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room, the man and lady at front office are so nice!
2023년 8월에 4박 숙박함
답변 제공: Randy P 님, 2023년 8월 29일
Thank You for staying with us and enjoying your stay.

2/10 - 너무 별로예요

Sam

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not at all the same like in the pictures. The room was tiny, the wifi was extremely slow. Terrible experience and not all what they advertised it to be. I do not reccomend this place. Highly dissatisfied.
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 28일
Mr. Rahmon, we're sorry to hear about your experience. In light of your comments, we promptly inspected the room in question but could not find anything out of order or otherwise not in line with the description and photos on the website. As is the case with hotels, our property has different room types--all of which are detailed separately here. We only wish that you brought this issue up during your stay so that we might have been able to accommodate you otherwise.

10/10 - 훌륭해요

Balaguru

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Feel like home
2023년 7월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 28일
Thank You for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

leonel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stY
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 28일
Dear Leonel thank you for staying with us and enjoying your stay with us and please come back again.

8/10 - 좋아요

Philip

2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 25일
Dear Philip thank you for staying with us and enjoying your stay and please come back again.

10/10 - 훌륭해요

pete

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty well located on a side street, so it did quiet down in the middle of the night. Clo see to Union Square, GAMH, BART and other attractions
2023년 8월에 2박 숙박함
답변 제공: Randy P 님, 2023년 8월 16일
Thank You for staying with us and enjoying your stay.

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no parking, and I got a parking ticket. Apparently where we were told to park from the hotel host is a cleaning area that starts at 6am. That was never told to us the night before. So there for I will not be coming back to this hotel.
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 14일
Dear Sarah I told you to park while you were checking into the hotel and you told me that after checking In that they were leaving to go to an event.

10/10 - 훌륭해요

Francois

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel rénové et près de l’union square. Chambre petite mais très bien
2023년 8월에 2박 숙박함
답변 제공: Randy P 님, 2023년 8월 14일
Thank You for staying with us and enjoying your stay.

10/10 - 훌륭해요

Shelly

가족 여행
좋아요: 편의 시설/서비스
The bed is very comfortable and rooms are clean, would stay here again
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 5일
Dear Shelly thank you for staying with us and please come back again.

8/10 - 좋아요

Haiyang

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The uncle at the front desk was so fierce that he always blamed me for not opening the door, but when I was near the door, he began to scream all the time.
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 5일
Thank You Haiyang.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Randy P 님, 2023년 8월 4일
Dear Mr Kenneth thank you for staying with us and please come back again.

8/10 - 좋아요

Paola

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel, great location but no AC Good stay for an overnight trip
2023년 7월에 1박 숙박함
답변 제공: Randy P 님, 2023년 7월 31일
Thank You for staying with us and enjoying your stay.

2/10 - 너무 별로예요

Roni

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beware of this place
2023년 7월에 2박 숙박함
답변 제공: Randy P 님, 2023년 8월 5일
This guest never stayed at the property and refused to give us a credit card for the Security Deposit required to check In to the hotel.

6/10 - 괜찮아요

Robert

좋아요: 청결 상태
2023년 7월에 21박 숙박함
답변 제공: Randy P 님, 2023년 7월 31일
Thank You for staying with us.

10/10 - 훌륭해요

Keith Chikao

좋아요: 편의 시설/서비스
Staff was very pleasant and accommodating would return
2023년 7월에 1박 숙박함
답변 제공: Randy P 님, 2023년 7월 27일
Dear Mr Chikao thank you for staying with us and enjoying your stay and please come back again to see us.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice property, well maintained and clean. The staff are very friendly and helpful. I just have concerns about the area around the hotel and felt on edge or unsafe on several occasions.
2023년 7월에 4박 숙박함
답변 제공: Randy P 님, 2023년 7월 27일
Thank You Sir for staying with us and enjoying your stay.

6/10 - 괜찮아요

Nicole

2023년 7월에 2박 숙박함
답변 제공: Randy P 님, 2023년 8월 14일
Thank You for staying with us.

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff wonderful. Location
2023년 7월에 2박 숙박함
답변 제공: Randy P 님, 2023년 7월 23일
Dear Scott thank you for staying with us and enjoying your stay with us and please come back again and see us.