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“The building is new, so it's clean, and the staff is friendly and nice.”

“Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

“Everything was awesome, the staff was great, the resort was beautiful. I have not one complaint about the resort or staff. The trip was amazing.”

“Hyatt resort all facility and surounding is wonderful.”

“Courteous staff and clean and accessible room. Airline noise on several occasions but not excessive. Breakfast was excellent (staff included).”

“Friendly staff and great amenities”

“Estacionamiento cerca del hotel, a pasos del hospital. La habitación estaba limpia, el aire acondicionado funcionaba bien (hace un poco de ruido, pero enfria) El personal fue amable. ”

“Very good”

“We had an amazing time. Staff were very helpful, friendly, and professional. I’m looking forward to staying at this resort again soon!”

“The rooms are super clean and modern. The bathroom is modern and there is hot water; the beds are comfortable and the A/C temperature is perfect. There is parking; several restaurants and so close to the beach! The host is super nice and answers quickly. I will definitely tell my family and friends to come here to the Turtle Surfing Inn in Luquillo, PR.”

“Great place to stay. Beautiful & good location.”

“Hay parking cerca, el sector es seguro, quién nos atendió fue muy amable e hizo las cosas fáciles para nosotras. La habitación estaba muy linda. Solo había una toalla un poco rota pero enseguida el staff se ofreció a cambiarla. Me hubiera gustado tener acceso a café y té como decía en las amenities pero el lobby quedaba en otro hotel a dos cuadras aprox y el café del restaurante habría desde las 8am. En realidad todo muy bien”

“It was a good quick overnight stay.”

“My husband and I stayed for 4 weeknights in May 2026 on vacation and found the CasaBlanca to be good value for the comfort of the room, the hotel amenities, and beautiful decor throughout. We made frequent use of the free coffee and filtered water in the lobby, and spent every evening in the rooftop hot tubs. We didn't find the stone baths as fun, but also a cool perk. Although our room did not have any windows, the ambiance created by lighted panels with shutters helped the room not to feel too...

“This Hotel is located right in the center of old San Juan! Walking distance to restaurants, coffee shops, Nightlife, and shopping! El Moro Castle is literally a few minutes away. Hotel is super clean and smells fresh. Anytime we needed fresh towels or if the room needed a refresh they were so fast and accommodated our needs. We stayed for 6 nights, and wished our stay was longer. We most definitely will be back.”

“Good place for stay..”

“The pool and beach were definitely the best parts of our stay. Great area for kids and adults. The lobby was clean, and the staff was friendly. However, the building itself looked old and poorly maintained. Only one elevator was working, and there was caution tape outside in certain areas, which prevented guests from accessing parts of the hotel. I stayed in a room with my daughter and was disappointed to find weed on the balcony. The room floor also looked like it had not been properly mopped....

“I stayed for a night before heading to Vieques. The location was excellent, and I had a real blast at the waterpark that I didn't expect. I had requested an electric kettle and a microwave, and they promptly provided them. All the staff were kind, but I wish the front desk staffs could be a bit friendlier. Besides that slight letdown, I'd love to visit again."”