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비세로이 로스 카보스 여행 후기

5 out of 5
비세로이 로스 카보스
Paseo Malecon San Jose Lote 8, Zona Hotelera, San José del Cabo, BCS

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 779개 이용 후기 중 567개" "
평점 8 - 좋아요. 779개 이용 후기 중 93개" "
평점 6 - 괜찮아요. 779개 이용 후기 중 52개" "
평점 4 - 별로예요. 779개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 779개 이용 후기 중 41개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Four thumbs up.
I think this property is at another level.
2019년 12월에 1박 숙박함
답변 제공: Israel 님, 2020년 1월 29일
Thank you

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 실망스러운 호텔
웹사이트에서 인테리어가 좋아 보인다는 이유로 숙박을 했지만 고객 응대, 사이트 정보와 다른 객실 상태에 정말 실망이 큰 호텔입니다. 보통 더블베드면 일반적으로 퀸사이즈 정도는 되어야 하는데 싱글사이즈를 제공해서 리셉션에 얘기하니 침대 사이즈는 중요한게 아니라는 식의 대응을 하였습니다. 그냥 근처의 올인크루시브 호텔 추전합니다.
2019년 3월에 1박 숙박함
답변 제공: Martin K 님, 2019년 3월 27일
Dear traveller, my apology that we did not meet your expectation in regards to our double rooms and resort location. We still hope that you will return and visit us soon...

10/10 - 훌륭해요

Alia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Alia, thank you for your wonderful feedback! We're thrilled to hear you had a great stay at Viceroy Los Cabos. We look forward to welcoming you back for another fantastic experience!

10/10 - 훌륭해요

yaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Yaron, thank you for your kind words about the Viceroy Los Cabos. The team is delighted that you enjoyed your stay. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Sevn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time here, always an amazing time.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Sevn, thank you for sharing your experience. It is wonderful to know that your second visit to Viceroy Los Cabos was just as amazing. The team looks forward to welcoming you back for another memorable stay!

10/10 - 훌륭해요

vinod

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
best in cabos
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Vinod, it's fantastic to hear you rated Viceroy Los Cabos as the 'best in Cabos'. We truly appreciate your positive feedback and we're delighted that you had such an exceptional experience. We hope to welcome you back soon.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb !
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Stephanie, it's fantastic to hear that you had a superb experience at Viceroy Los Cabos! We appreciate your positive feedback and hope to see you back again soon for another wonderful visit.

10/10 - 훌륭해요

Ali

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing. However, I was expecting to get some VIP experience because of my expedia status. I got nothing but a small piece of chocolate
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Ali, it's wonderful to hear that you found your stay at Viceroy Los Cabos to be amazing. We strive to provide exceptional experiences, and will work towards ensuring that our valued guests like you, especially those with elite booking status, feel the exclusivity they deserve. We trust a slightly more personalized touch, beyond the chocolate delicacy, would have enhanced your visit. We appreciate your feedback and look forward to treating you to an elevated experience on your next stay.

10/10 - 훌륭해요

Ahmet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel has very unique design. The staff were nice. Hotel was very clean. Definitely a relaxation hotel
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Ahmet, thank you for your feedback. At Viceroy Los Cabos, we pride ourselves in our distinct architecture and the amiable nature of our team members. We're thrilled to learn our cleanliness standards met your expectations and offered you a refreshing stay. We decidedly hope to welcome you again for another serene retreat.

10/10 - 훌륭해요

Yvonne Bessem

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was up to standard
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Yvonne, your sentiments regarding the Viceroy Los Cabos made our day! Maintaining the highest level of standards for our esteemed guests is a core priority for us. We are thrilled you found everything up to par. We value your feedback and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

mauricio NAJERA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Mauricio, es alentador escuchar comentarios tan positivos. Su satisfacción trae alegría a nuestro equipo en Viceroy Los Cabos. Esperamos ansiosamente su regreso para otra excelente estadía.

10/10 - 훌륭해요

Selwyn

가족 여행
Staff were exceptionally welcoming. Our stay far exceeded ecxpectations, especially since this was our first visit to Cabo. We came for a wedding and was skeptical traveling to Mexico. We felt very safe and everyone made us feel very welcome.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Selwyn, it's wonderful to learn that Viceroy Los Cabos managed to exceed your expectations during your first visit to Cabo. Your recognition of our in-house team's warm welcome is deeply appreciated. We're thrilled that we could provide a comforting and safe environment for you, particularly during such a significant event as a wedding. We look forward to hosting your next visit.

10/10 - 훌륭해요

Heide 님, San Pedro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique property that goes above and beyond to make your stay memorable- I would definitely enjoy revisiting. Went for my birthday and they decorated my room with birthday balloons and banners, and left me a number of yummy treats to celebrate my day- so so so sweet. The vibe is modern yet bohemian and chic all at the same time, very Instagramable. Really no need to eat anywhere else other than on property, very safe and many delicious restaurant options. I was given a room butler and that came in so handy. Any time we wanted reservations or had questions on the entertainment on property we just sent her a text. She was also the one who executed my bday surprises! Entire staff was friendly, helpful accommodating. With my VIP upgrade I thought they might upgrade my room, but they did not. I enjoyed the turn down service and loved the room nonetheless, it far surpassed expectations. Best to Uber around Cabo and Los Cabos, not sure why these taxi’s all charge x3 an Uber. Highly recommend the Viceroy.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Heide, it's truly wonderful to hear that your stay at Viceroy Los Cabos was memorable, especially during your birthday. We're delighted you felt the unique mix of modern, bohemian, and chic style as well as the enjoyable dining options on the property. Our team is pleased that the hands-on service from your room butler made your stay even more convenient. We really appreciate your understanding about the room upgrade and are pleased that the room exceeded your expectations nonetheless. Your high recommendation is greatly appreciated and we look forward to possibly hosting you again in the future.

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful place. Excellent service
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Todd, thank you for your kind words. We're delighted to hear that you found Viceroy Los Cabos to be a captivating place and our service to be commendable. We hope to see you back for another memorable experience.

10/10 - 훌륭해요

Edilian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AMAZING
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Edilian, it's truly wonderful to hear that you had such an exceptional experience at Viceroy Los Cabos. We appreciate your succinct but significant remarks and can't wait to welcome you back for another amazing visit.

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simple, easy design. Beautiful!
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Patrick, we're thrilled to hear you enjoyed the minimalist aesthetic at Viceroy Los Cabos. Our goal is to create an environment that is both visually pleasing and comfortable, and we're delighted to know we achieved that during your stay. We hope to welcome you back soon.

2/10 - 너무 별로예요

Mathew

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Mathew, thank you for your feedback. Your experience is important to us, and we aim to provide exceptional service to every guest. If you have any specific concerns or details to share about your stay, we would appreciate the opportunity to address them. Safe travels.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Karen, it's wonderful to see your perfect rating for Viceroy Los Cabos. We're grateful for guests like you and look forward to making your next stay just as enjoyable as this one. Take care!

4/10 - 별로예요

Edgar alfredo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
very limited dinning areas, wasnt given the room i booked
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Edgar, we're truly sorry to hear about your recent experiences. It's unfortunate to learn that our dining options did not meet your expectations and were not aligned with the room type you anticipated. We appreciate your feedback as we continually strive to evolve our guest experiences. Rest assured, your comments will be shared with our team members for review and improvement. Thank you for taking the time to share.

10/10 - 훌륭해요

Isaac Ofori

Cool place to stay.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Isaac, it's fantastic to hear that you enjoyed your stay at Viceroy Los Cabos. We strive to create a pleasing environment for our guests, and we're pleased it made your visit delightful. We can't wait to welcome you back soon.

10/10 - 훌륭해요

Naieri

2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
Naieri, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Viceroy Los Cabos!

8/10 - 좋아요

Kerin

Hotel was great
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Kerin, it's wonderful to know you found the Viceroy Los Cabos to be a great place for your stay. Thank you for sharing your satisfaction, we look forward to hosting you again in the near future. Safe travels.

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so amazing...a perfect weekend away with girlfriends.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Tina, thanks for choosing Viceroy Los Cabos for your weekend getaway. We are thrilled to learn that you and your friends had an amazing experience. Your positive feedback is much appreciated and we look forward to welcoming you back for another perfect stay.

10/10 - 훌륭해요

Noemi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish they had more breakfast options, but overall was good. Stay was amazing. Beautiful views and staff was super friendly
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Noemi, thank you for sharing your experiences at Viceroy Los Cabos. We're delighted you had an amazing stay with beautiful views and found our team members friendly. Your feedback on breakfast options is well-noted. We look forward to offering you an even more enhanced experience during your next visit.

10/10 - 훌륭해요

Moataz

2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Moataz, thank you for taking the time to rate your stay at Viceroy Los Cabos. We're thrilled to see that your visit was memorable. Should your travels bring you back to the area, we hope to welcome you once more.

10/10 - 훌륭해요

Ezekiel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful however the service i feel was more superb! The service we received from the staff was by far more amazing.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Ezekiel, we're delighted to hear about your wonderful experience at Viceroy Los Cabos. It's especially gratifying to know that our team members left such a strong, positive impression with their exceptional service. Your kind words motivate us to continuously deliver top-notch service. We eagerly await your return visit.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very friendly
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Robert, it's wonderful to hear that you found the team members at Viceroy Los Cabos to be very pleasant. We're thrilled that our dedication to friendly service resonated with you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Elana

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was exceptionally clean and the service was amazing.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Elana, it's wonderful to know that you found the Viceroy Los Cabos to be at the pinnacle of cleanliness and that the service exceeded your expectations. We truly appreciate your recognition and we're already eager to provide you with another amazing experience on your next visit. Thank you for choosing us!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was beautiful and clean!!!
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
George, we're glad to hear you enjoyed the stunning aesthetics and cleanliness of Viceroy Los Cabos. We strive to keep our premises immaculate for our beloved guests. Looking forward to welcoming you back for another memorable stay!

10/10 - 훌륭해요

Anna 님, San Diego

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Thank you for the 5 out of 5 rating, Anna!We're thrilled to see how much you enjoyed staying at Viceroy Los Cabos. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

Monte

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Monte, thank you for your rating. We're thrilled to know your visit to Viceroy Los Cabos was a satisfying one. We're awaiting your return for more extraordinary experiences.

10/10 - 훌륭해요

matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Matthew, thank you for your concise yet remarkable feedback. Viceroy Los Cabos is indeed delighted to be recognized as a 'great spot'. Looking forward for your next visit and the opportunity of making your stay even more memorable.

2/10 - 너무 별로예요

Scarlett

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Scarlett, it seems like your stay didn't meet expectations. We deeply regret to hear this, as we strive to create exceptional experiences for all our guests. Your feedback is crucial for our improvement and we sincerely hope that you give us another chance in the future.

10/10 - 훌륭해요

Jess Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was one of a kind. ChuChu at the beach was attentive to all of our requests. I would recommend this resort and return again in the future.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Jess, we're thrilled to hear about your excellent experience at Viceroy Los Cabos. Our team member ChuChu's attentiveness to your needs is a prime example of the standard of service we strive to provide. Your recommendation means a lot to us, and we eagerly anticipate your future visits.

10/10 - 훌륭해요

Abigail

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Thank you for sharing, Abigail!At Viceroy Los Cabos, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - 훌륭해요

Christina

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Christina, thank you so much for your 5-star rating of Viceroy Los Cabos on Expedia. We are thrilled that you enjoyed your stay with us. We sincerely hope to welcome you back soon!

10/10 - 훌륭해요

Christina

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Christina, it's wonderful to hear that your time at Viceroy Los Cabos was a positive experience! We strive to deliver excellent experiences, and your rating is much appreciated. We can't wait for the opportunity to serve you again in the future. Safe travels until then!

10/10 - 훌륭해요

Javit

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Javit, thank you for sharing your positive feedback about Viceroy Los Cabos. We are pleased to hear you had a great experience as your satisfaction is our top priority. We hope to welcome you back soon for another memorable stay.

10/10 - 훌륭해요

Marty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and unique property - we loved our stay
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Marty, we're delighted to hear that you enjoyed your stay at the Viceroy Los Cabos. Your positive remarks about the distinct features of our property warm our hearts. We're eager to see you again for another memorable time with us.

2/10 - 너무 별로예요

Fay 님, Manhattan Beach

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is ran and feels like 3 stars. Don’t bother.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Fay, we regret to hear that your experience was not up to your expectations. Please note that we work hard to deliver a superior level of service to our guests. Your feedback is important and will be utilized to make improvements to ensure we provide an excellent experience. We hope for a chance to serve you better in the future.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Tanya, thank you for leaving a perfect rating for Viceroy Los Cabos. We appreciate your feedback and hope to welcome you back soon for another equally satisfying experience.

10/10 - 훌륭해요

Aaron

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Aaron, thank you for choosing Viceroy Los Cabos and leaving us a rating on Expedia. We're pleased to know your stay was enjoyable. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Claris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Claris, it's great to hear that your experience at Viceroy Los Cabos was excellent! We strive to provide a top-notch stay for every guest and it sounds like we hit the mark with you. We hope to provide you with an equally enjoyable experience on your next visit.

10/10 - 훌륭해요

Maury De

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Maury De, it sounds like you had a great experience at Viceroy Los Cabos. We're thrilled you chose us for your stay and we hope to welcome you back in the future. Thank you for your wonderful rating on Expedia!

10/10 - 훌륭해요

Harry

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thanks for the fantastic rating, Harry!It's outstanding we could exceed your expectations during your stay at Viceroy Los Cabos. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Joohyun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Joohyun, thank you for leaving a rating for Viceroy Los Cabos on Expedia. We're delighted your stay with us was to your satisfaction and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Edward, thank you for taking the time to rate your recent stay at Viceroy Los Cabos. It's wonderful to know that you had a delightful experience. We hope to welcome you again for another exceptional visit in the future.

10/10 - 훌륭해요

William Brandt 님, Wayzata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service-the entire staff was incredibly warm and welcoming.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
William Brandt, thank you for your glowing review. It's wonderful to hear that our team members at Viceroy Los Cabos made your stay memorable with their warmth and welcoming approach. We eagerly look forward to your return visit for even more delightful experiences.

10/10 - 훌륭해요

Haneesa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
awesome!
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Haneesa, we're thrilled you enjoyed your stay at Viceroy Los Cabos and found your experience to be awesome! It's our priority to provide excellent service, and we're delighted this was the case for you. We look forward to your next visit!

6/10 - 괜찮아요

Gerry

별로예요: 직원 및 서비스
Service staff not helpful, somewhat rude.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Gerry, we regret to learn about your experience with our team members and that their service didn't meet your expectations. We strive to provide exceptional interactions at all times and we will certainly use your feedback as a learning opportunity. Thank you for bringing this matter to our attention, and we hope for the opportunity to improve your impression of us in the future.