Thank you for your rating. We’re so glad you enjoyed your stay and hope to see you again soon!

Dear Camelle,Thank you for taking the time to write about your recent experience. I am happy to hear that you enjoyed all that Santana Row has to offer!

Dear Denise,Thank you for your kind review of our hotel. We hope to see you soon!

Dear Clariza,Thank you so much for your kind review.

Dear Catharina,I apologize for the issues during your stay. We are hoping to re-open our pool soon and hope to have you back.Regards,Grace SolisFront Office Manager

Dear Juan,Thank you for your review of our hotel!

Dear Patrick,Thank you for the lovely review. Thank you for choosing to stay with us. We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Colleen,I apologize for the inconvenience our pool construction has caused. I understand that our pool is one of our best amenities and I feel terrible that you weren't able to enjoy it. I have sent you an email to the email on file and hope that I'm able to make things right for you. I hope to see you back soon!

Dear Sumeet,Thank you for your great review!!!

Dear Samuel,Thank you for your kind words. We hope to see you again soon.

Dear Carrie,Thank you for your great review of our hotel.

Dear Natalie,Thank you for sharing your feedback about your recent stay. I'm so happy to hear you enjoyed your time with us.

Dear Anastasia,Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay and can't wait to welcome you back!

Dear Martin,Thank you for your review of our hotel.

Dear Joshua and Jenny,Thank you for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay with us.

Dear Maryam,Thank you for the review. We are very excited to know that you enjoyed your stay. Thank you for the specific feedback. We are looking ahead to some exciting projects and we hope that you will continue to stay with us to see what we have in store. Regards,Scott Dolan, Director of Rooms

Dear IIona,Thank you for taking the time to give us a review. I would however like to know more about your experience. I do hope that we can connect so that I may understand more about the 1/5 review. I look forward to hearing from you.Regards,Scott Dolan, Director of Rooms

Dear Marilou,Thank you for the 5/5 score. We truly appreciate the review and we look forward to seeing you again in the future.Regards,Scott Dolan, Director of Rooms

Dear David,Thank you for your great review of our hotel! We can't wait to have you back.

Dear Charles Ray,Thank you for your great review of our hotel.

Dear Stefanie,Thank you for the review. We truly appreciate the feedback. I do apologize for the issues during your stay. I do hope that I can make this right for you. Please contact me when you decide to return to the hotel. I look forward to making this right for you. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

Dear James K.,Thank you so much for the 5/5! We are thrilled that you had an awesome stay. Please come see us again!Regards,Scott DolanDirector of Rooms

Dear Paula,Thank you so much for the 10/10!! We are so excited that you had a wonderful stay. We look forward to seeing you again in the future!!Regards,Scott DolanDirector of Rooms

Dear Joseph,Thank you so much for the 10/10!! We are so happy that you enjoyed your stay! Please come back to see us soon!!Regards,Scott DolanDirector of Rooms

Dear ERIC,Thank you for taking the time to write a review of our hotel. Thank you for choosing to stay with us! I do apologize for the lack of professionalism at the entrance to the hotel. We have taken your feedback and have immediately issued training for our team to ensure that we are always at attention with our guests. We have also issued training in regards to quick responses to issues in the rooms. I do apologize and hope that we can make this right for you. Please reply to this so that I may possibly encourage you to return for another chance at a flawless stay. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

Dear Carlos,Thank you so much for the 5/5!! We are thrilled that you had a wonderful stay with us. Please come back to see us again soon!Regards,Scott DolanDirector of Rooms

Dear Michael,Thank you so much for the awesome review and for highlighting Jocelyn and Katherine! They will be so excited to read this! Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Zev,Thank you so much for the 5/5 review. We truly appreciate it! We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Luis,I am so pleased to hear that you enjoyed your stay! We can't wait to see you again!

Dear Jennifer, Thank you so much for the 5/5 review. We truly appreciate it and we cannot wait to see you again in the future.Regards,Scott DolanDirector of Rooms

Dear Judith,Thank you so much for the 5/5 review! We truly appreciate the feedback and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Harleen,Thank you so much for the high scores! We truly appreciate the rating and we look forward to seeing you again!Regards,Scott DolanDirector of Rooms

Dear Andrea,Thank you so much for the high scores and the lovely review. We are so thrilled that you enjoyed your stay. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

Dear Ermina,Thank you so much for the 5/5! We are thrilled that you had a wonderful stay with us! Please come see us again!Regards,Scott DolanDirector of Rooms

Dear HETINDER,Thank you so much for the 5/5!! We are thrilled that you enjoyed your stay. Please come back to see us again!Regards,Scott DolanDirector of Rooms

Dear Milly,Thank you so much for the high rating and the lovely review. Thank you for highlighting our staff and the VBar. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

Dear Angela,I'm so happy to hear that you enjoyed the girls weekend with us! We can't wait to see you again.

Dear Jessica,Thank you for your great review of our hotel.

Dear Richard,Thank you for taking the time to review our hotel. Thank you for choosing to stay at Hotel Valencia Santana Row! I do apologize for the inconveniences during your stay. We have taken your feedback and have used that for immediate repairs and training with our staff. I do hope that you will return to stay with us. When you do, please contact me directly so that I may ensure that you have a wonderful stay.Regards,Scott DolanDirector of Rooms

Dear Luis Javier,Thank you for your great review of our hotel!

Dear Katy,Thank you so much for the lovely review. We are so excited that you returned and had a great experience. We look forward to having you over for a third visit!! Thank you again and we can't wait to see you again!!Regards,Scott DolanDirector of Rooms

Dear Brian,Thank you for taking the time to review our hotel. We are thankful that you chose to stay with us. I do want to apologize for the issues during your stay. I understand that things are frustrating. We have taken immediate action with training around the opportunities that you mentioned in your review. I do hope that you will return to the hotel. Please contact me directly so I can ensure that your stay is wonderful.Regards,Scott DolanDirector of Rooms

Dear Patrick,Thank you for the great review. We strive to receive a 5/5 score at all times. Might you have a bit of feedback in regards to the 4/5 score? We truly appreciate the feedback. I look forward to hearing from you!Regards,Scott DolanDirector of Rooms

Dear Melissa,Thank you so much for the 5/5 review. We truly appreciate the feedback and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Edna,Thank you so much for taking the time to review the hotel. We are excited that you enjoyed your stay. I would love to know what would have given us the 5/5 review as opposed to 4/5. I look forward to your response. Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Prisma,I'm so happy to hear that you had such a wonderful experience with us. We can't wait to welcome you back!

Dear Robert,Thank you so much for the lovely review. We are excited that you had such a wonderful experience.Regards,Scott DolanDirector of Rooms

Dear Wilton,Wow!! What an awesome review. Thank you so much. I am so happy that you had a wonderful stay during Thanksgiving. Thank you for choosing us during the holiday. Thank you also for highlighting Nathaniel. Nathaniel is doing great work here and we are excited that you interacted with him. Thank you also for highlighting the rest of the team as you interacted with them. We truly strive to make our hotel a home away from home, especially during the holidays. Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

Dear Zev,Thank you for the awesome review. We are so thrilled that you had an amazing experience. Thank you so much for the kind words. We truly cannot wait until you stay with us again.Regards,Scott DolanDirector of Rooms

Dear Carl,Thank you for taking the time to review our hotel. We can't wait to welcome you back!