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소네스타 ES 스위트 산호세 에어포트 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 698개 이용 후기 중 395개" "
평점 8 - 좋아요. 698개 이용 후기 중 161개" "
평점 6 - 괜찮아요. 698개 이용 후기 중 69개" "
평점 4 - 별로예요. 698개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 698개 이용 후기 중 33개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

SUKJUNG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Thank you for the wonderful rating, Sukjung!It's fantastic you enjoyed your time at Sonesta ES Suites San Jose Airport so much! We look forward to hosting you again soon for another amazing experience!

10/10 - 훌륭해요

Chanyoung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good!
2023년 9월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 9월 21일
Chanyoung, it's great to hear that you had a positive experience at Sonesta ES Suites San Jose Airport. We are thrilled you found your stay enjoyable. We look forward to welcoming you back in the future!

4/10 - 별로예요

Jamie

출장 여행
별로예요: 청결 상태
2021년 4월에 2박 숙박함
답변 제공: Leann, Front Desk Supervisor 님, 2021년 4월 9일
Hello, Thank You for your feedback

2/10 - 너무 별로예요

Cheoltaek

2019년 11월에 1박 숙박함

10/10 - 훌륭해요

Vily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Need the light in bath room and kitchen brightening
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Vily, thank you for sharing your feedback. At Sonesta ES Suites San Jose Airport, your comfort is our priority, and we value your suggestion about adjusting the lighting in certain areas. We're committed to continually enhancing our guests' experiences and your input helps us in that effort. Thanks again for your positive review, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

andy

가족 여행
No hot water, no coffee, no ice, yellow bath towels, old furnitures. Breakfast is good, that is.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Andy, it's regrettable to hear that certain elements of your stay were not up to expectations. We value your feedback regarding the water temperature, beverage availability, and bathroom amenities. Please know your indication of dissatisfaction allows us to hone our efforts. On a positive note, we're glad you were satisfied with the breakfast offerings. We are committed to improving the points you have mentioned and appreciate your patience during this process. We hope for the chance to elevate your experience during a future stay.

10/10 - 훌륭해요

Renato

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Renato, we're thrilled that Sonesta ES Suites San Jose Airport earned your top rating. Thank you for your feedback, and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Patrick 님, Warren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was good. Hot tub was down.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Patrick, thank you for your feedback. We are delighted to learn that you had a great stay at Sonesta ES Suites San Jose Airport. We do understand your remark concerning the hot tub and we assure you that we're working diligently to ensure all amenities are up to standard for every guest. We appreciate your patience and look forward to having you back soon.

10/10 - 훌륭해요

Sanh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stays. We used their gym everyday. The staffs are very friendly! If we visit San Jose again, Sonesta ES Suites will be our 1st choice to stay.
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Sanh, it's fantastic to hear that Sonesta ES Suites San Jose Airport provided an enjoyable experience for you! It's wonderful you made the most out of our fitness center and appreciated the friendliness of our team members. Your sentiment to choose our property for future visits to San Jose is incredibly encouraging. We eagerly look forward to welcoming you back!

2/10 - 너무 별로예요

Patrick

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility was undergoing maintenance and kept us out of our room for hours.
2024년 4월에 2박 숙박함
답변 제공: Dhey 님, 2024년 5월 1일
Hello Patrick we regret to hear about your unpleasant experience during your last stay with us. Our goal is to provide a seamless experience to all of our guests, and we apologize if your expectations weren't met this time around. We have actually put letters to every room informing all guests about the renovation and we were not aware that somebody has asked you to be out of the room while they are painting the exterior of the building, we could have talk to the person who asked you to leave as this person is not part of our team. Please allow us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Sandeepkumar

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Thank you for the great rating, Sandeepkumar!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites San Jose Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

tatlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 15박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Tatlin, it's truly rewarding to see a perfect score! We're delighted to know that your stay at Sonesta ES Suites San Jose Airport met all your expectations. Your satisfaction is our best reward, and we're already looking forward to providing another stellar stay for you in the future. Thank you for sharing your experience.

10/10 - 훌륭해요

Michael

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall I enjoyed my stay
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Michael, it's delightful to hear you had an enjoyable stay at Sonesta ES Suites San Jose Airport. We truly appreciate your feedback and are thrilled when our guests have agreeable experiences. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thanks for everything more importantly make feel welcome everytime
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Juan, thank you so much for sharing your glowing experience at Sonesta ES Suites San Jose Airport. We're thrilled to learn that you felt truly welcomed during each of your visits. Our team members strive to provide an environment where guests feel valued and appreciated. We can't wait to welcome you back for another memorable stay.

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility was nice, room was very spacious and the property was lovely. It felt safe. Breakfast options were not great and they ran out of a lot of the foods before breakfast was actually over but not a huge deal. The kitchen was short on utensils and didn’t have a lot of dishes so not great for cooking there. Convenient location and we enjoyed our stay.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Theresa, it's splendid to hear that you appreciated the spacious room and lovely property at Sonesta ES Suites San Jose Airport. We're also glad that you felt secure during your stay. We aim to create a pleasurable experience for our guests, so your feedback regarding breakfast and kitchen supplies is valuable. Our team will certainly discuss these areas for improvement. We're delighted that you found our location convenient and overall enjoyed your stay. We are looking forward to welcoming you back to provide an even better experience.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Carlos, we are thrilled to know you had a 5-star experience at Sonesta ES Suites San Jose Airport. Thanks for selecting our property for your stay. We are greatly inspired by your rating and look forward to welcoming you back on your next visit. Best Regards.

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking for value that comes with a quiet setting than look no further. This place has it all. A home style design with features you can feel like you didn't leave home. Clean, safe and quiet. The staff here are outstanding to make your stay a pleasant one.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Joseph, it's a delight to hear you've had such a positive experience at Sonesta ES Suites San Jose Airport. We pride ourselves in creating a calming setting with homely features for our guests. Our dedicated team members indeed strive to provide you with a warm, pleasant stay that meets all your needs. We look forward to your next visit. Safe travels!

6/10 - 괜찮아요

Ling

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Thank you for sharing, Ling.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - 훌륭해요

Juan

2024년 4월에 1박 숙박함

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
clerk front desk was very kind and respectful
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Elizabeth, thank you for sharing your positive experience at Sonesta ES Suites San Jose Airport. We're thrilled that our front desk team member's kindness and respect left a lasting impression. We look forward to welcoming you back on your next visit.

4/10 - 별로예요

Peggy A 님, Byron

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My sister fell in bath tub due to the very slippery tub, she was hurt badly. When I asked if they had bath tub mats, desk girl goes to the back , comes out and hands me 1??? They had a way to prevent this, but didn't, Very UNHAPPY Breakfast is big only week days, weekend, cold cereal and old muffins and yogurt. I WASN'T HAPPY for what I paid!!!! I felt cheated
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Peggy, we express our sincere concerns about the unpleasant incidents you've reported. It's unfortunate to hear about the issues encountered with the bathtub and we certainly regret any discomfort to your sister. The safety and comfort of our guests are paramount, and the way your situation was handled will be assessed internally for improvements. It is also disheartening to know that breakfast didn't meet your expectations. Going forward, we aim to better manage our breakfast offerings to suit diverse customer preferences. We appreciate you sharing your views and assure you of our commitment to continually enhance guest experiences.

6/10 - 괜찮아요

Hung

Why the hotel was charged $10.00 for the parking fee ? This is worse .
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Hung, we understand that you had concerns regarding the parking fee during your stay. It's common in certain locations to have nominal fees associated with parking facilities due to maintenance and security considerations. We, however, always strive to be transparent about any additional charges. We appreciate your feedback and will take it into consideration as we continually look to improve our guest experiences.

10/10 - 훌륭해요

Marcellus 님, Edmonds

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the street to the entrance of the hotel there are parking several junky RVs of homeless people. I agree, this is the new picture of many US cities. But it is still annoying.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Marcellus, thank you for your high marks for Sonesta ES Suites San Jose Airport. We appreciate you recognizing the current urban landscape, which, unfortunately, we have no control over. While the external situation may be bothersome, we're glad you still chose us for your stay. We look forward to offering you a comfortable experience on your next visit.

10/10 - 훌륭해요

Norberto

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Abia muchos homeless afuera de la propiedad
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Norberto, agradecemos tus comentarios. Entendemos y respetamos sus preocupaciones. La seguridad y un ambiente cómodo para nuestros huéspedes es nuestro principal objetivo en Sonesta ES Suites San Jose Airport y nos aseguramos de que se implementen controles y medidas regulares. Estamos agradecidos que a pesar de esto, haya tenido una estadía positiva. Esperamos recibirlo nuevamente en circunstancias más placenteras.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Michael, thank you for your positive rating of Sonesta ES Suites San Jose Airport. We're delighted that your stay with us met your expectations. It would be our pleasure to welcome you back for another exceptional experience.

10/10 - 훌륭해요

Humberto

2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Humberto, thank you for choosing Sonesta ES Suites San Jose Airport and providing us with a review. We are delighted to know that your stay with us met your expectations. We're looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
답변 제공: Customer Service 님, 2024년 3월 11일
Mark, we're thrilled to hear you had a wonderful stay at Sonesta ES Suites San Jose Airport. We aim to provide an exceptional experience for all our guests. Your satisfaction tells us we're on the right track. We hope to have the opportunity to serve you again in the future!

2/10 - 너무 별로예요

ANDY

출장 여행
별로예요: 청결 상태
My room was upgraded as a complimentary, I got in my room and furnitures were dusty and there was 2 mouse traps the closet in the second additional room in ny suite.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Andy, it's disconcerting to learn that you found the cleanliness of your suite below expectations, and please accept our apologies for any discomfort caused. We strive to maintain the highest standards and appreciate your feedback as it aids in our continual improvement. Should you give us another chance, we'll absolutely prioritize making your stay more enjoyable.

10/10 - 훌륭해요

Rodrigo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Es muy tranquilo, recepción muy buen servicio, lo único malo que es difícil conseguir toallas y algunos cuartos algunas cosas las tiene un poco malo como la cocina o el inodoro y el servicio del cuarto lo hacen cada 7 días… pero de ahí todo espectacular, un lugar muy tranquilo, todo los trabajadores muy amables y serviciales…
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Rodrigo, es maravilloso saber que disfrutó de la serenidad y el excelente servicio en Sonesta ES Suites San Jose Airport. Apreciamos que observe el enfoque servicial y amigable de los diligentes miembros de nuestro equipo. Hemos tomado nota de sus comentarios sobre los servicios públicos del baño y el servicio de toallas. Invertimos en el máximo cuidado y mantenimiento de nuestras comodidades. Nos complace que su experiencia general haya sido espectacular. ¡Mirando hacia adelante a su próxima visita!

10/10 - 훌륭해요

Nishad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Nishad, it's wonderful to hear you had an enjoyable experience at Sonesta ES Suites San Jose Airport. Your simple yet powerful words, 'pretty good', says it all. We appreciate your feedback and look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Annie

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thank you for the fantastic rating, Annie!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites San Jose Airport! We can't wait to see you again soon.

6/10 - 괜찮아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is good for families and those going to Levi’s stadium. Breakfast is good. Staff is friendly. There are mobile homes around but not too much of a concern. My only issue was that I was billed for having a dog. I do not own a dog. I was there 4 days, they would have seen a dog if I had one. Although my room was dog friendly, there was no sign of a dog when I got there or when I left. Not sure how they concluded that I had a dog. Nonetheless, after talking to a couple people, we got a refund.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Maria, it's great to hear that you appreciated Sonesta ES Suites San Jose Airport's family-friendly atmosphere and found our breakfast enjoyable. We're thankful to our friendly team members who were able to resolve the misunderstanding regarding the pet billing. We appreciate your patience in this matter and are already working to improve our procedures to prevent such issues in the future. We hope to welcome you back soon.

4/10 - 별로예요

Francisco

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Francisco, it's disheartening to see a low rating without any specific feedback. We're always striving to enhance our guest experiences and your insights help. We appreciate your visit and hope for a chance to serve you better in the future.

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would stay again
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Fred, thank you for choosing Sonesta ES Suites San Jose Airport for your recent stay. We're delighted to learn you had a pleasant experience, and we would be very happy to welcome you back in the future. Safe travels until then!

6/10 - 괜찮아요

Kuanesha L

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A little hole in the wall
Their furniture here is outdated, and there were ants in the bathroom. They only give you one set of towels for a 4 day stay. Housekeeping is only available in the mornings. Weird men were walking around ladies be careful when traveling solo and staying here.
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Kuanesha L, it's regrettable to learn you encountered certain issues during your stay. Our continuous aim is to provide comfortable and well-maintained facilities to all our guests. We sincerely apologize that your stay fell short due to unwanted visitors in your bathroom and some deficiencies in our amenities. We will certainly review our housekeeping schedule and towel provision practices to ensure we are meeting guest needs. Additionally, we prioritize the safety and well-being of all guests and we have strong security measures in place to ensure this. As such, we'll reflect upon your observations and strive for improvements. Your feedback is significantly appreciated as it directs us towards necessary improvements. Thank you.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Thanks for the outstanding rating, Daniel!We're delighted your time at Sonesta ES Suites San Jose Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
David, thank you for choosing Sonesta ES Suites San Jose Airport. We're thrilled to know you had a pleasant stay and look forward to welcoming you back in the future!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
RECOMMEND IT
it was amazing
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Linda, we are thrilled to hear that you had an amazing stay at Sonesta ES Suites San Jose Airport. Your positive feedback makes us proud of the experiences we provide for our guests. We sincerely appreciate your endorsement and hope to welcome you back soon.

4/10 - 별로예요

Reginald

가족 여행
좋아요: 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Reginald, we see that your recent stay didn't meet your expectations. We aim to provide great experiences to our guests, so it's disheartening to hear that this was not the case for you. Thank you for your feedback. We look forward to having another chance to better serve you next time.

10/10 - 훌륭해요

Kevin 님, Brooklyn

2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Kevin, we're thrilled to know that you enjoyed your stay at Sonesta ES Suites San Jose Airport. It is a pleasure to deliver the exceptional experience you deserve. We hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

SUZETTE

가족 여행
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Suzette, thank you for taking the time to rate Sonesta ES Suites San Jose Airport. We are glad to see that your stay with us seems to have been satisfactory. Your feedback is valued, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Alexis

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Alexis, we appreciate your feedback and will continue to strive for the highest standards of service and hospitality. We hope to offer you a five-star stay during your next visit.

10/10 - 훌륭해요

Uday

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Uday, it's fantastic to hear you had a pleasing stay at Sonesta ES Suites San Jose Airport. We value your feedback and will continue to strive for exceptional guest experiences. We look forward to your return during your future travels.

10/10 - 훌륭해요

Robby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommend staying here
Awesome staff, very helpful and accommodating… rooms were clean and very reasonably priced… breakfast was amazing!!
2024년 1월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
Robby, it's fantastic to read your kind words about Sonesta ES Suites San Jose Airport. We're thrilled you found our team members to be supportive and our accommodations to be pleasing and of value. It's also great you enjoyed our breakfast selection. We hope to serve you again. Thank you for your review!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Patricia, it's wonderful to hear that you had a stellar stay at Sonesta ES Suites San Jose Airport. We greatly appreciate your top rating via Expedia and are delighted that our establishment met your expectations. We hope to have the pleasure of welcoming you back during your next visit to San Jose.

6/10 - 괜찮아요

Carolina 님, Algonquin

별로예요: 숙박 시설 상태 및 시설
The room was dirty looking. Couch was full of stains. Shower was small and you could barely open the door. Bathroom is small confinement. The RV'S, NOT a GOOD LOOK for the property! No hangers to hang clothes. I liked that it was in a convenient location.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Carolina, thank you for bringing these matters to our attention. It’s unfortunate to hear the cleanliness and condition of some particular elements in your room didn't meet your expectations. We genuinely value our guests' comfort and strive to offer a well-maintained environment. We're pleased you found our location suitable for your needs. We will certainly review your feedback with our team members to ensure improvements are made. We hope to have the chance to better serve you in the future.

2/10 - 너무 별로예요

Aloosh

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very dirty and bad service 😒
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Aloosh, we regret to hear about your less than satisfactory experience. Your feedback regarding cleanliness and service quality has been noted. Ensuring the comfort and contentment of our guests is our priority, so rest assured that we will take your comments into consideration in our ongoing efforts to improve.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Jordan, thank you for your perfect rating on Expedia. It's always encouraging knowing guests like you appreciated the experience at Sonesta ES Suites San Jose Airport. We are eager to welcome you back next time your travels bring you to our city.

6/10 - 괜찮아요

Li-ping

연인과의 여행
The rooms were old and outdated. Missing body wash, sponge, body lotion and a bedroom clock. The shower in one of the bedrooms was clogged. One of the toilets did not function properly. Also, we were not informed that breakfast on Christmas Day would not be provided.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Li-ping, thank you for sharing your experience. We regret to hear about the inconveniences you encountered, particularly regarding the absence of some amenities and the maintenance challenges in the bathroom. Also, we understand your disappointment about the change in breakfast service during the holiday. Your feedback is invaluable to us, and we'll use it to focus our personal improvement efforts. We hope for an another opportunity to serve you better.

6/10 - 괜찮아요

Aileen

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Aileen, thank you for taking the time to rate your experience at Sonesta ES Suites San Jose Airport. It seems your stay did not entirely meet your expectations. We strive to create memorable experiences for our guests and would value the opportunity to understand how we could have improved your stay. We hope to have the opportunity to welcome you back in the future.