야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

엘 엔칸토, 어 벨몬드 호텔, 산타바바라 여행 후기

5 out of 5
엘 엔칸토, 어 벨몬드 호텔, 산타바바라
800 Alvarado Place, Santa Barbara, CA

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 486개 이용 후기 중 395개" "
평점 8 - 좋아요. 486개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 486개 이용 후기 중 28개" "
평점 4 - 별로예요. 486개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 486개 이용 후기 중 4개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jihye

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and the staff were extremely helpful and friendly.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Travis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was absolutely exceptional and made the experience so great. Can't wait to go back again!
2024년 5월에 2박 숙박함

4/10 - 별로예요

Vivian

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. However I think we got sick after using the pool in the evening 6:15p-7p. There is no jacuzzi. We woke at 3a with cold symptoms. Unfortunately getting sick makes me hesitant to return.
2024년 2월에 1박 숙박함
답변 제공: Fernanda Pita 님, 2024년 3월 1일
Dear Ms. Vivian,We really sorry about your experience. We hope you are feeling better and we regret to inform that we had no information during your stay about your experience to be able to assist you while you were staying with us. We look forward to your return. Sincerely

10/10 - 훌륭해요

Pauline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect retreat-like experience—the views are amazing.
2024년 2월에 3박 숙박함
답변 제공: Fernanda Pita 님, 2024년 3월 1일
Dear Pauline, I am so happy to learn about your experience. We look forward to welcoming you back in the near future. Sincerely

10/10 - 훌륭해요

Catalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Fernanda Pita 님, 2024년 3월 1일
Thank you for your review!We look forward to your return.Sincerely

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Fernanda Pita 님, 2024년 3월 1일
Thank you for your review!We look forward to your return.Sincerely

10/10 - 훌륭해요

James

2024년 1월에 2박 숙박함
답변 제공: Fernanda Pita 님, 2024년 3월 1일
Dear Mr. James, Thank you for your review!We look forward to your return.Sincerely

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Living large
Beautiful setting and rooms World class service
2024년 1월에 2박 숙박함
답변 제공: Rob 님, 2024년 1월 16일
Dear John,Thank you so much for the kind words! We are delighted to hear that you enjoyed your stay and hope to welcome you back again soon.Sincerely,Rob StittDirector of Rooms

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is my favorite hotel. I go to El Encanto every time I’m in SB.
2023년 11월에 1박 숙박함
답변 제공: Brendan Turner 님, 2023년 11월 15일
Dear Jennifer, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you enjoyed your stay with us. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent front desk manager Armando. Beautiful serene luxurious property with great service. The best property in the area surpasses the Rosewood for quiet and serenity.
2023년 10월에 2박 숙박함
답변 제공: Brendan Turner 님, 2023년 11월 5일
Dear Natashe, thank you so much for taking the time to provide us this feedback. I am so pleased to hear you are enjoyed your stay with us and the excellent service from Armando. Please let us know if we may be of any further assistance in the future as we do hope to welcome you back, kind regards, Brendan at the Front Desk of El Encanto

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was average at best
2023년 10월에 3박 숙박함
답변 제공: Fernanda Pita 님, 2023년 10월 19일
Dear Mr. BrianThank you for the gift of your feedback. We look forward to welcoming you back soon.Sincerely

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Fernanda Pita 님, 2023년 10월 19일
Hi Ms. JenniferThank you for your feedback! We hope to welcome you back in the near future. Sincerely

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The American Riviera Holiday
Fabulous hotel and staff! The view makes you feel like you’re in Italy and they are dog and kid friendly!! The perfect vacation from LA!
2023년 9월에 3박 숙박함
답변 제공: Fernanda Pita 님, 2023년 9월 10일
Dear Kim, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience"

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A jacuzzi and music around the pool.
2023년 8월에 1박 숙박함
답변 제공: Fernanda Pita 님, 2023년 8월 29일
Dear Ms.Patricia, Thank you for your review and for graciously noting your experience highlights.The team cares deeply about their craft and your experience. Secondly, thank you for caring enough to note opportunities for improvement. We will work on this! It was a pleasure to serve you and we look forward to having you again. Sincerely,

10/10 - 훌륭해요

Nikola

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An incredible property. On top of Santa Barbara. 10 Mins drive to Montecito. It a serene haven.
2023년 8월에 2박 숙박함
답변 제공: Fernanda Pita 님, 2023년 8월 29일
Dear Nikola, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 - 훌륭해요

Gilbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful
2023년 7월에 4박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 8월 5일
Dear Mr. Gilbert, Thank you for your review and comments. We hope to welcome you back in the near future. SincerelyFernanda Pita

10/10 - 훌륭해요

Androniki

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, well-appointed and beautiful room, great food, and lots of extras for our toddler including an adorable toddler bed and a backpack with toys.
2023년 7월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 8월 1일
Dear Androniki, Thank you for your feedback and comments. Our team is delighted to read. We look forward to welcoming you back in the near future!Sincerely

10/10 - 훌륭해요

Lars

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautiful escape to tranquility
2023년 7월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 8월 1일
Dear Mr. Lars, Thank you for your feedback and comments. We hope to welcome you back in the near future.SincerelyFernanda Pita Director of Guest Experience

10/10 - 훌륭해요

Martine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have zero complaints about this amazing place. They keep their grounds impeccable and their service is unmatched. Even though we were in teh most luxurious accomodations, the bungalows also feel cozy and like home. We were here for our baby moon and didn't want to leave. El Encanto also has a splendid reputation among locals, which speaks volumes. You must stay here if you travel to Santa Barbara.
2023년 5월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 5월 30일
Dear Martine, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 - 훌륭해요

Ana Gabriela 님, fountain valley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place and amenities
2023년 4월에 2박 숙박함
답변 제공: Fernanda Pita Director of Guest Experience 님, 2023년 5월 6일
Dear Ana Gabriela, Thank you for your review and for graciously noting your experience highlights.It was a pleasure serving you! Our team is delighted to read your comments!We hope to welcome you back in the near future!SincerelyFernanda PitaDirector of Guest Experience

10/10 - 훌륭해요

Jon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property and the staff is amazing… can’t wait to return!
2023년 4월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 4월 8일
Dear Mr. Jon, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Mindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is a must if you’re looking for something extra special in California. The grounds are impeccable. The staff is so kind and thorough. Our experience at El Encanto, from the rooms to the pool & view, to the dining, were exceptional. You’ll feel like you’re on top of the world.
2023년 3월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 3월 29일
Dear MindyWe are so happy to hear from you about your experience. El Encanto is a special place. We look forward to your return. SincerelyFernanda PitaDirector of Guest Experience

10/10 - 훌륭해요

Marietta

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 2월 25일
Dear Ms. Marietta, Thank you for your generous review! We look forward to your return.SincerelyFernanda Pita

10/10 - 훌륭해요

Danielle

2023년 1월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 2월 25일
Dear Ms. Danielle, Thank you for your generous review. We are so happy to hear from you. We hope to welcome you back soon. SincerelyFernanda

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay, but not exceptional. I question the value for money
2023년 1월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 1월 12일
Dear Mr. Douglas, Thank you for your comments. The team cares deeply about their craft and your experience. Secondly, thank you for caring enough to note opportunities for improvement. We will work on this! It was a pleasure to serve you and we look forward to having you again. Sincerely

10/10 - 훌륭해요

Lucia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very comfortable, peaceful, elegant,
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2023년 1월 5일
Dear Ms. Lucia. Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Tara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful bungalow layout. Stayed in the Superior King suite 801. Had its own fireplace, heated floors and an amazing large bathroom with a full bath and shower. In room dining was so good, ordered halibut tacos. So impressed!!
2022년 12월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 12월 24일
Dear Ms. Tara, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was great. The service was awesome and the scenery is gorgeous.
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 12월 21일
Dear Joi, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about the property & staff. I did have one negative experience. I wanted to look at the gym. A guest there refused to let me in because she was using the exercise bike without a mask. I did not have a mask so she told me that I could not come in!!!! I was very upset but did not want to be confrontational with such an nasty person. It truly flavored my experience at the hotel.
2022년 12월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 12월 17일
Dear Ms. Anne, Thank you for your feedback and for sharing the highlights of your experience with us. I am sorry about the fitness experience. We do not require wearing masks. We look forward to welcome you back

10/10 - 훌륭해요

Frances

10/10 - 훌륭해요

Megan Smith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely amazing hotel. The hotel team is so nice and accommodating. They anticipate yours needs. The food was delicious and the view is beautiful.
2022년 12월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 12월 15일
Dear Ms. Smith, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional service and setting
Exceptional service and setting. Beautiful ocean and city view. Charming cottage rooms and lush grounds.
2022년 12월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 12월 9일
Dear Monica, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Arlene

2022년 10월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 10월 26일
Thank you for your review!We hope to welcome you back soon!

10/10 - 훌륭해요

ZENG

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is perfect in this hotel. Luxurious, beautiful, comfortable . We will definitely come back!
2022년 10월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 10월 10일
Dear Zeng, Thank you very much for your comments. We are thrilled you had a good time with us. We look forward welcoming you back in a near future!

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Wonderful place. Staff is extremely well trained. Excellent experience but somewhat overpriced.
2022년 10월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 10월 3일
Dear Mr. David,Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great location with easy walking distance to the Mission and great views along the beautiful surrounding neighborhoods..
2022년 9월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 9월 29일
Dear Mr. William, Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place!We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 8월 8일
Thank you for your generous review! We are thrilled that you enjoyed your stay with us. El Encanto is a very special place! We hope to welcome you back soon!

10/10 - 훌륭해요

Shashin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 3박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 8월 4일
Thank you for the gift of your feedback! It was a pleasure serving you! Our team is delighted to read your comments! We hope to welcome you back in a near future!

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and well run property. All staff were very attentive and the rooms are beautifully designed and very well maintained.
2022년 7월에 4박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 7월 30일
Thank you for the gift of your feedback! It was a pleasure serving you! Our team is delighted to read your comments! We hope to welcome you back in a near future!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 7월 18일
Dear Mr. Richard We are so happy to learn about your recent experience wth us! We hope to welcome you back in the near future! Sincerely

10/10 - 훌륭해요

Joerg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s such a unique wonderful place
2022년 6월에 1박 숙박함
답변 제공: Fernanda Pita 님, 2022년 6월 22일
Dear Mr. Joerg, We are so happy to know about your experience! We hope to welcome you back in a near future! Sincerely Fernanda Pita Director of Guest Experience

10/10 - 훌륭해요

Ludovico

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
amazing...
2022년 6월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 6월 10일
Dear Mr Ludovico, THank you for your comments! We hope to welcome you back soon! Sincerely

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a wonderful hotel, beautiful, delicious food, everyone very friendly and helpful with making plans and making them happen as well. I hope to visit many more times.
2022년 4월에 3박 숙박함
답변 제공: Fernanda Pita 님, 2022년 5월 9일
Dear Diana, We are so with the gift of your feedback! We hope to welcome you back in a near future! Have a lovely day ahead, Sincerely, Fernanda

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A true luxury hotel! Very dog friendly
This is our second stay at the El Encanto in the last year and it is our favorite place to stay in Santa Barbara. It is a true luxury hotel with great personalized service. Many luxury brands feel less than such these days particularly after the pandemic staffing impacts. This hotel is much better than Bacara these days in terms of services and making guests feel special. We have larger dogs and they were welcomed throughout the hotel except the pool and the staff was truly dog friendly. We look forward to many more trips here.
2022년 4월에 2박 숙박함
답변 제공: Fernanda 님, 2022년 5월 9일
Dear Jason, Thank you for your time in giving us your feedback! We will share it with our staff! We hope to welcome you, Rebecca, Cairo, and Aspen, back in a near future! Sincerely,

10/10 - 훌륭해요

Jeremy

2022년 4월에 9박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 10월 10일
Thank you for your review!We hope to welcome you back in a near future!

10/10 - 훌륭해요

Walter 님, Lafayette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 1박 숙박함
답변 제공: Fernanda Pita - Director of Guest Experience 님, 2022년 10월 10일
Thank you for your review!We hope to welcome you back soon!

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I only stayed at the property for one night, so it is harder to evaluate it perhaps as fairly as I might otherwise. It is a beautiful place, with stunning views of the Santa Barbara coastline. But I was irritated to arrive at 3:30 in the afternoon, and be told my room was not quite ready. 90 minutes later, for myself and other guests, the rooms were finally available. When we arrived for dinner at 7:30, once again the table wasn’t ready, and it was closer to 8pm before we were seated. My guess is that they are understaffed, and struggling with meeting the demands of more guests post Covid. However, if El Encanto is going to share $1500 per room per night, they need to have these staffing issues resolved!
2022년 3월에 1박 숙박함
답변 제공: Fernanda Pita 님, 2022년 5월 17일
Dear Guest, Thank you for your time in giving us your feedback, we appreciate it. I would like to contact you for a better understanding of your complaints. Would you please let me know the best time and number to reach you? Sincerely,

2/10 - 너무 별로예요

gloria

2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Akram

2022년 2월에 1박 숙박함
답변 제공: Fernanda 님, 2022년 5월 22일
Thank you! We hope to welcome back soon!