We have booked this hotel 4 or 5 times in the past and have always enjoyed our stay: clean/comfy rooms, delicious breakfasts & friendly & professional staff at the front desk. This time was very different. We arrived late & were told the king size bed with pull-out couch bed for 3 people was no longer available & instead were left with a queen size bed (I even emailed the hotel and let them know prior to arrival we would be late but noone responded. I then called two different times and spoke to 2 different front desk clerks who both said no problem! Get here when you can!). The night front desk clerk told us the manager wasn't available and one of us would have to sleep on the floor or pay for 2 rooms & try to get our money back or find another hotel!!! The floor was filthy! My husband even found a dirty sock next to the window which was disgusting. When we asked the night clerk what the corporate information was, she told us to look it up online...so very rude, unprofessional and definitely not someone who should be dealing with customers who pay a lot of their hard earned money to stay at a hotel. The next day, the daytime desk clerk, John, did everything he could for us and was finally able to secure the room I had originally paid for...even had an ocean view plus most importantly it was clean. I have stayed at Fairfield Inn hotels all across the US and have never, ever been treated so poorly.