로비
예약 가능 여부 확인

하워드 존슨 바이 윈덤 산타크루즈 비치 보드워크 여행 후기

2 out of 5
하워드 존슨 바이 윈덤 산타크루즈 비치 보드워크
130 W Cliff Drive, Santa Cruz, CA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 186개" "
평점 8 - 좋아요. 1000개 이용 후기 중 357개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 245개" "
평점 4 - 별로예요. 1000개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 95개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

8/10 - 좋아요

Tamarine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Brittany

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Santa Cruz stay
We love staying here . Great views close enough to the beach , walking trails etc We weren’t aware of the construction but that was fine The office woman was absolutely wonderful! Huge family with kids running wild and parents not even making a fake attempt at keeping them in line was the only negative
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Elvia

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
greatstay
great stay
2023년 12월에 4박 숙박함

8/10 - 좋아요

Kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location is great
Location is great! Short walk to wharf and boardwalk. Room was clean. The balcony had an ocean view just beyond the buildings. Beautiful view of the sunrise.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family getaway
Very comfortable beds, quiet and friendly staff! Only thing was the cable wasn’t working
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Tiara

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Fumihide

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Victoria Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Carol 님, Atwater

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. We would ask for a room two rooms to the left of ours as ours was a little noisy. We had a nice balcony, but with NO chairs outside to sit on. Why? Wi-fi was sketchy and didn't work. Breakfast was good, but would have preferred some sugar-free waffle syrup and butter that was not so hard and some plain yogurt (not flavored).
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Daisy

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

frank

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 12일
thank you for staying with us

4/10 - 별로예요

Michael

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. Rooms were not kept up. Toilet very loose, furniture dirty, holes in wall, chipped paint everywhere. TV did not work after first day. Furniture all chipped and pieces missing. I expect a NICE clean upkept room for 200.00 a night. I was very disappointed. Place said it had a pool, it did not. It advertised an actual kitchen, it did not have. Not what I expect for so much money!!
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 12일
Thank You for staying with us and has we just took over the management of the motel we will be replacing furniture, floors etc etc by the end the year, so sorry the bad experience

8/10 - 좋아요

Andi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 12일
Thank You for staying with us, we appreciate your business

8/10 - 좋아요

Andrea

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 12일
Thank You for Staying with us and we appreciate for your business

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice!
Great location, friendly and accommodating staff. Room fit the bill.
2023년 7월에 1박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank For Staying With US

8/10 - 좋아요

Cheryl

2023년 7월에 2박 숙박함

8/10 - 좋아요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful clean
2023년 7월에 5박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

8/10 - 좋아요

Irene

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

4/10 - 별로예요

Mathew

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

10/10 - 훌륭해요

Debbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ocean view
I would come back !
2023년 7월에 3박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice location- below average rooms and amenities
Hot tub was Not HOT. The beds were very small and uncomfortable. I was charged one thing the day of check in. My credit card was charged more than $70.00 more than my Original reciept. It was ok for a Last minute stay 4th or July weekend, but would probably nit stay here again.
2023년 7월에 1박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

10/10 - 훌륭해요

Brenda

2023년 6월에 3박 숙박함
답변 제공: Celeste 님, 2023년 7월 28일
Thank You for staying with us and hopefully see you next time

8/10 - 좋아요

Claire

2023년 5월에 2박 숙박함
답변 제공: Management Team 님, 2023년 6월 15일
Thanks for staying with us! We are so happy you enjoyed the hot tub and breakfast during your stay. We appreciate you taking the time to leave us a review. We hope to see you again soon! :)

4/10 - 별로예요

mario

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Customer service was terrible
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 23일
Dear Mario, thank you so much for your valuable feedback. While we are happy about your decision to stay with us, we are sad to hear about your overall experience. We are renowned for our friendly and helpful staff along with our quality customer service. However, we are disappointed to note that we have failed to leave a positive impression on you. We sincerely apologize that you did not receive the type of service that we strive to deliver for all of our guests. We will be reviewing your comment with the relevant department, and we will ensure that such incidents do not happen again. We would love the opportunity to redeem ourselves with you, should you choose to stay with us again. Warm regards,Customer Care Team

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 5월 23일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Richie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds here are absolute trash the worst sleep ever. Nothing worked there ice machine hot tub. The staff was rude. It was all around one of the worst hotels I’ve ever stayed at!
2023년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 3월 29일
Dear Richie, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

10/10 - 훌륭해요

maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The attendant was excellent
2023년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 9일
Dear Maria, thank you so much for your valuable feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. We always make sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that we put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you soon!Warm regards,Customer Care Team

10/10 - 훌륭해요

Jonah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 1월 3일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

Michelle

좋아요: 청결 상태, 직원 및 서비스
Booked room due to location. Was very disappointed by the horrible mattress. Needed to be replaced years ago. Loudness of doors closing and footsteps quite jarring in the middle of the night. But the real nightmare was the neighbor who kept me up all night with loud music and ranting using fowl language.
2022년 11월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 11월 14일
Dear Michelle, thank you so much for your valuable feedback. While we are glad that you chose to stay with us, we are disappointed to hear about your experience. We sincerely apologize for the issues related to the noise made by the neighbors and the thin walls that kept you from sleeping. We understand that staying in such a noisy environment can be a trying experience. You would be pleased to know that we are planning on imposing certain steps to avoid such instances in the future, and the next time, when you are here, you would be able to experience a quieter ambience. We hope you give us another opportunity to redeem ourselves and provide you with a better experience. Warm regards,Customer Care Team

4/10 - 별로예요

Austin

연인과의 여행
별로예요: 청결 상태
Room squatters causing our room to be changed twice, hair in our "clean" towels, smoking rules unenforced, an unwired bedside phone just for decoration, and random people walking up off the street to take advantage of commentary breakfast. Need I say more?
2022년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 12일
Dear Austin, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We feel sad to hear that we failed to serve you better and, we sincerely apologize. We promise to look into your claims and take appropriate actions to resolve the matter. We hope you will give us another opportunity of serving you. Warm regards,Customer Care Team

4/10 - 별로예요

Kenneth

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked proximity. Our first room assigned had no smoke detector and you could push the door open - the jam was broken. Reassigned and moved to a better room but still many items like screens in disrepair. Stair railing dangerous and has huge screw sticking out.
2022년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 13일
Dear Kenneth, thank you so much for taking time out of your busy schedule to review us. Your feedback makes us happy and, we are delighted to hear about your impression and experience with us. However, we appreciate you for highlighting these issues and, we will take steps to ensure such experiences do not reoccur. We apologize for failing to fulfil your expectation, and if we were made aware of this, it would have helped us provide you with a better experience. We hope to remain your hotel of choice in this area and to give you a better stay on a future visit.Warm regards,Customer Care Team

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Good value for the price
The room was dated with a big hole in the black out curtains but it was clean and very close to the board walk and pier. Staff were fine and continental breakfast was good. Not posh but good value for money.
2022년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 11일
Dear Michael, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. However, we are sorry to note the state of the room provided to you. We sincerely apologize for the fact that your room does not appear to have been thoroughly checked and cleaned prior to your arrival, and we will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.Warm regards,Customer Care Team

6/10 - 괜찮아요

Briana

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Lori

2022년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 10월 3일
Dear Lori, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again. Warm regards,Customer Care Team

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 22일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Came for Ironman 70.3 and this was a GREAT location from the race venue (walking distance). Also super close to the pier and other things, great view too.
2022년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 13일
Dear Nicole, thank you for sharing your experience with us. We are delighted to know that you enjoyed your stay with us and the location was convenient for you. We look forward to serving you soon! Warm regards,Customer Care Team

2/10 - 너무 별로예요

Joanna

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Lacey

2022년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 7일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Teresa Guzmán

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2022년 9월 1일
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 - 괜찮아요

Philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely located for the beach, but in all fairness it could probably do with a bit of a facelift.
2022년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 22일
Dear Philip, thank you so much for your valued response. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We appreciate you for highlighting this particular issue and, we will take steps to ensure such instances aren't repeated henceforth. We look forward to hosting you soon. Warm regards,Customer Care Team

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Desk person rude. Curtains don’t cover the entire window. Floor has lumps in it. Beds are uncomfortable
2022년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 18일
Dear Karen, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team

4/10 - 별로예요

Holly

2022년 8월에 1박 숙박함

4/10 - 별로예요

Megan

가족 여행
별로예요: 직원 및 서비스
We stayed one night. After a long day, we could not check in around 6pm because there was no one at the desk. A woman reading a book on the couch told me to come back in 15 minutes or go to the Boardwalk. My family and I went to the Boardwalk and ate dinner. I returned after 8pm and the woman berated me and said “You are late, you were supposed to be back in an hour”. My teenage son had to hold back from hysterical laughter. We were able to check in to the room that I had prepaid months before, not it was an awkward experience,
2022년 8월에 1박 숙박함

4/10 - 별로예요

Margaret

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The man at the front desk is the biggest issue. He is so rude and bordering on hostile that it made for a difficult sign in. He was in the middle of an argument with another guest when we arrived. Although I could understand the difficult position he was in with the guest who was demanding an ocean view room for the same price as a regularly room, he continued his rude diatribe with us: NO visitors, NO smoking, etc!
2022년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 16일
Dear Margaret, thank you so much for taking time out of your busy schedule to review us. While we are happy that you chose to stay with us, we are disappointed to hear about your unfortunate impression and experience with us. We apologize for any rudeness that was aimed at you, and we are sorry that you did not have a pleasant impression of our service. This is a serious issue highlighted by you, and we will take steps to ensure this does not reoccur. We will review your comments in detail and make changes wherever possible in improving and training our staff, to ensure a better experience for our future guests. We hope you will give us another opportunity of serving you. Warm regards, Customer Care Team