The 10-15 men you are refering to are staying from the last 3 months and they are staying 3 more months. They are a group of 25 and are not "drug dealers" or robbers. They are working for the Los Alamos National Laboratory under the federal government. If you have proof that they were dealing drugs. Submit evidence with 15 days to the Espanola Police Department and provide a case number to the property. Other wise, Days Inn Espanola will take legal action towards you. If you fled for your lifes . You did not contact the police or the property after you left until the next day. The property was sold out and none of the other guests complained.

Dear Pedro,Thanks for your comments. We regret that we couldn't completely satisfy you because you notice some sort of strange smell. We take real pride in our hotel, and we apologize if we let you down in any way. We want you to have the best possible experience here, and we're working toward the company wallet satisfaction of all guests. Sincerely,Hotel Manager

Dear Loida,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

Dear James,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager.

Dear Cathy,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

Dear Yuki,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us.Sincerely,Hotel Manager.

Dear Elizabeth,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

Dear Susan,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms' cleanliness. We take real pride in this hotel and serving guests like you, and we are extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

Dear Rabi,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager.

Dear Jan,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely,Hotel Manager.

Dear Megan, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

Dear Guest,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager.

Dear Martha,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be clean and that our front desk staff provided friendly service during your stay. We apologize for any issues you experienced with the tub in your room. We will surely work on it. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager.

Dear Emmanuel,Thank you for bringing this to our attention. We are extremely sorry to hear about the issues you experienced during your stay with us. Please accept our sincerest apologies for the condition of your room, which is not reflective of the high standards we strive to maintain. We understand the seriousness of the situation you have described and we will be addressing this immediately with our housekeeping team to ensure that our cleanliness and hygiene protocols are being strictly followed. We apologize again for the negative experience you had and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager.

Dear David,Thank you for taking the time to leave a review of our property. We're glad to hear that you found your room to be clean and comfortable during your stay and that our pricing met your expectations. While we may not have all the bells and whistles of newer properties, we take pride in providing a comfortable and affordable stay for our guests.We hope to have the opportunity to host you again in the future.Sincerely,Hotel Manager.

Dear Linda,Thank you for your great review! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

Dear Joseph,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the breakfast during your stay. We apologize for any inconvenience caused by the small square pillows and the soap being already out of its package. We take guest comfort and hygiene seriously. We hope to have the opportunity to welcome you back in the future with improved amenities.Sincerely,Hotel Manager.

Dear Oliver,Thank you for taking the time to leave us a review. We're thrilled to hear that our front desk staff was helpful and pleasant during your stay. It's always great to receive feedback about our team's excellent service. We're especially pleased to hear that the young lady at the front desk was welcoming and gave you excellent dinner recommendations. We hope that you had a great time trying out the recommended dinner options, and we look forward to welcoming you back again in the future. Thanks again for your review!Sincerely,Hotel Manager.

Dear Manuel,The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager.

Dear Sky,Thank you for taking the time to offer positive comments about our hotel. We are glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

Dear Michael,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed about it the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager.

Dear Vianey,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager.

Dear Ismael,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel price. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would work on it and that improvement can be seen during your next stay.Sincerely,Hotel Manager.

Dear SEW, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

Dear Carol,Thank you for your kind feedback. We are very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.Sincerely, Hotel Manager

Dear Johnny, Thanks for staying with us and giving 8- us a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

Dear Hannah,Thank you for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. We apologize for the staff's rude behavior. Front desk staff received additional training in the courteous, helpful manner in which they are to treat our valued guests. We certainly empathize regarding the points you mention in your review you experienced. Please visit us again. Sincerely, Hotel Manager

Dear Andrew,Thank you for your kind feedback. We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager.