외관

더블트리 바이 힐튼 호텔 산타페 여행 후기

4 out of 5
더블트리 바이 힐튼 호텔 산타페
4048 Cerrillos Rd, Santa Fe, NM

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 897개 이용 후기 중 382개" "
평점 8 - 좋아요. 897개 이용 후기 중 295개" "
평점 6 - 괜찮아요. 897개 이용 후기 중 107개" "
평점 4 - 별로예요. 897개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 897개 이용 후기 중 42개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Katelynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The overall layout of the hotel was beautiful. The adobe look, you can definitely tell you are in Santa Fe. Ths only down side was our room door would not open ended up in a different room then planned but the lady at the front desk was quick to find an available room. And she even gave us a breakfast voucher for the inconvenience
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Katelynn, We are glad to hear that you enjoyed the beautiful layout of our hotel, exuding the charm of Santa Fe. Rest assured that guest satisfaction is our priority, and we appreciate your understanding with the room situation. Should you have any more feedback or concerns, please feel free to reach out to our management team directly.

10/10 - 훌륭해요

Matthew J Gubenski

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The area around the hotel was nowhere as clean as the hotel
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Matthew J Gubenski,We appreciate your feedback and regret to hear about your experience. Ensuring cleanliness within our property is a top priority for us. We advise guests to refer any external cleanliness concerns to the local authorities for further action.

2/10 - 너무 별로예요

suzanne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shabby old hotel, noisy with guests above me checking in at 230 am, guests next to me arguing at 530 am. Bathroom very old, shower nob would barely stay up for shower. Wallpaper at least 25 years old, weird parking lot and check in area. BIG NO!!!!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello suzanne,We're sorry to hear about your experience and appreciate your feedback. We strive to provide all guests with a comfortable stay and will address your concerns internally. Should you wish to discuss your stay further, feel free to reach out to management. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding staff..:)..very nice and super clean.. And and always the best cookies
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Theresa,We are thrilled to hear that you enjoyed the outstanding service from our staff and our clean facilities. It's great to know you appreciated our delicious cookies during your stay. We strive to provide a memorable experience for all our guests.

2/10 - 너무 별로예요

Mustafa

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Mustafa, We're sorry to hear that you didn't have a great experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered. We strive to provide the best possible service to all our guests and would like to address any concerns. Thank you for considering giving us the chance to make it right.

10/10 - 훌륭해요

Jennifer 님, Boise

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Jennifer,We are delighted to hear that your experience at our hotel met your expectations! We look forward to welcoming you back soon for another exceptional stay.

10/10 - 훌륭해요

Rebecca

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Rebecca,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

John

가족 여행
The breakfast was good. The food served in the bar was not. The spa was good but the temperature in the room was the same as it was outside. 17 degrees.
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello John,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our breakfast and spa. Regarding the bar food, we appreciate your input and will relay it to our culinary team for further improvement. As for the room temperature, we apologize for any inconvenience caused. We strive to create a comfortable environment for our guests and will take your comment into consideration for future adjustments.

8/10 - 좋아요

mario

2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello mario, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

luz ma

가족 여행
별로예요: 숙박 시설 상태 및 시설
Exceso de ruido
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello luz ma, We're sorry to hear that your experience with our hotel wasn't up to your expectations. We would appreciate it if you could contact us directly to provide more specific feedback so that we can address any issues that you encountered. We value our guests' satisfaction and strive to improve our services. Please reach out to us so that we can make things right.

8/10 - 좋아요

JOSE ALBERTO 님, TAMPICO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
muy buena ubicacion y limpieza y el personal excelente muy amables y serviciales
2023년 12월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello JOSE ALBERTO,Agradecemos sus amables palabras sobre nuestra excelente ubicación, limpieza y personal amable y servicial. Valoramos su tiempo y esfuerzo para compartir su experiencia positiva con nosotros. Esperamos que haya disfrutado su estadía y esperamos darle la bienvenida de nuevo en el futuro.

8/10 - 좋아요

Grace

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Grace,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Vikrant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Vikrant,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Steven,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another exceptional stay.

4/10 - 별로예요

Nicholas

가족 여행
별로예요: 직원 및 서비스
During my stay at The Double Tree Santa Fe hotel, I endured a dreadful experience with noisy guests staying in the room above mine. The disruption was so severe in noise that, in frustration, I called the front desk and they apologized and said they would take care of it. It did not stop. At 5:50 am I called down to the desk again repeatedly to no answer. Angry tired and frustrated I went down to the front desk to get a refund. Ernesto said he can’t do that, manager doesn’t come in till 9:00. That was his only solution, I asked him to do something about the noise and To my disbelief, instead of addressing the issue directly, he requested me to accompany them to the third floor to "hear it for themselves." This unusual request left me feeling perplexed and dissatisfied, as the staff's response seemed inadequate in resolving the disturbance.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Nicholas, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to address guest concerns promptly and we regret that we were unable to resolve the issue to your satisfaction. Please note that we take guest feedback seriously and will use your comments to improve our service. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Ashley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was super sweet annd helpful especially Makayla at the front desk. We were there for 3 nights and had a great time
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Ashley,Thank you for sharing your positive experience with us! We're delighted to hear that Makayla provided exceptional service during your stay. We strive to consistently provide sweet and helpful staff members to ensure our guests have a great time. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Hello John,We're thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest. We look forward to welcoming you back soon!

10/10 - 훌륭해요

George 님, Belleville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to Santa Fe. Very good staff.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello George,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that you found our location conveniently close to Santa Fe and that our staff provided you with a positive experience. We appreciate your kind words and hope to welcome you back again in the future.

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Gloria,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello John,Thank you for choosing our hotel for your stay. We strive to provide impeccable service and are thrilled to hear that you had an excellent experience. We hope to welcome you back in the future for another memorable stay.

2/10 - 너무 별로예요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
We stayed on the 4th floor and the traffic noise was still very loud. Asked top possibly change rooms and was denied. Breakfast is $15 for the same thing you can get for free at any other hotel. Very disappointing and not a good value for the money.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Larry, We apologize for any inconvenience caused by the traffic noise during your stay. Our team strives to make every guest's experience as comfortable as possible, but unfortunately, room changes are subject to availability. Regarding breakfast, we offer a variety of options to cater to different preferences. We appreciate your feedback and will take it into consideration for future improvements. We hope you had an overall pleasant stay with us.

10/10 - 훌륭해요

Ellen

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Ellen,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay.

10/10 - 훌륭해요

BLAZE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello BLAZE,Thank you for sharing your feedback! We are glad to hear that you had a pleasant experience during your stay with us. If there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back soon!

8/10 - 좋아요

John

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello John, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Benjamin,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a wonderful experience. Our team works hard to provide excellent service, and we're glad it was reflected in your stay. If you have any future travel plans, we would love to welcome you back.

8/10 - 좋아요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close proximaty.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Marina,Thank you for sharing your feedback regarding our hotel's proximity. We appreciate that you found our location convenient during your stay. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 - 좋아요

Delton

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Delton,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable input and are glad to hear that you had an overall pleasant experience. If there is anything else we can assist you with, please let us know. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

RICHTER 님, Garden Grove

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello RICHTER,Thank you for your feedback on your recent stay with us. We appreciate you taking the time to bring your concerns to our attention. We strive to provide exceptional service and apologize for any inconvenience caused. We encourage you to reach out to our management team directly to discuss your experience further.

4/10 - 별로예요

john

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Doubletree Santa Fe
The rooms carpet was dirty, no hot water, walls thin, neighbors loud, and homeless camp on property.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello john,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will share it with our team for further improvements. For any future concerns, please feel free to reach out to our management directly.

10/10 - 훌륭해요

JENNIFER 님, Taos

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello JENNIFER,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience during your time with us. We truly appreciate your positive rating and hope to welcome you back again in the future.

6/10 - 괜찮아요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The overall experience was good. Did not like being charged for a king size bed and given two double beds. I asked the front desk clerk if I was charged for the king size bed and she said no because the difference was credited back to me which was not true and it happens sometimes when you book through a third party. It was only five bucks more but it was still annoying not getting what I had paid for and being given incorrect information.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello PAUL, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any confusion or inconvenience caused regarding the bed type. Our rates are based on availability, and while we strive to accommodate all preferences, we cannot guarantee specific bed types. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

Rebecca E

가족 여행
Clean safe and accessible
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Rebecca E,Thank you for your positive feedback! We take pride in providing a clean, safe, and easily accessible environment for our guests. We hope to welcome you back again soon!

4/10 - 별로예요

LeAnne

Reserved king bed had to settle for Queen beds.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello LeAnne, We apologize for the inconvenience caused by the bed type. Please reach out to us directly so we can address your concerns and ensure a better experience for your future stays.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Douglas,Thank you for your rating. We're glad you had an exceptional experience at our hotel. We appreciate your feedback!

10/10 - 훌륭해요

Mary Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 9일
Hello Mary Martha,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 - 별로예요

Alonna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
My room had roaches.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Alonna, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Danielle,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 - 너무 별로예요

Thomas

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Thomas, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Adrianna

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Adrianna,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Alan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed in Doubletree Dallas Fort Worth
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello James,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
IT WAS GOOD
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Lynn,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
xxxx
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hello Stephen,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please do come see us again.

6/10 - 괜찮아요

William

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello William,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Ryan,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 편의 시설/서비스
I was a little disappointed. We were on a cross country trip and had just stayed at a beautiful Doubletree in MO. This one in Santa Fe is dated and could use some updating. Our room face the back overlooking dumpsters. The balcony had two old chairs. Furniture in our room tired. But very clean.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Diane,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 - 괜찮아요

John

가족 여행
House cleaning didn't show three days in a row. Staff noisy in middle of the night outside of our room. A range of other problems -- phone in my room non-functional, drizzle from shower head.
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello John, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 - 훌륭해요

Michiyo

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I made request for shuttle to airport but the car was small so we could not get on the shuttle. we call Uber but it was too late. We lost our flight….
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Michiyo,Thank you for sharing your experience. We truly appreciate the insight regarding our shuttle. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 - 좋아요

Celeste

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast typical buffet
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 18일
Hello Celeste,Know that your voice is of tremendous importance to us and we value your comments about our breakfast. Please do come see us again.

4/10 - 별로예요

jennifer 님, Wilmngton

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
shabby overall. housekeeping was lack-luster.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 31일
Hello jennifer, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.