Dear ILHWAN: Thank you for staying at Mercure Santiago and for your excellent score. We hope to see you again in the near future. Kindly,

Dear ILHWAN; Thank you for staying at Mercure Santiago for the good rating. We hope to see you again in the near future. Kindly.

Dear Hak Hee, Greetings from Santiago! I would like to thank you for taking the time to share your feedback. We hope to see you again very soon. Sincerely,

Dear Mr. Kyoung Hee, Thank you for taking the time to share your experience regarding your stay with us. We are glad you enjoyed our services and we hope to see you again very soon. Sincerely, Kimberly - Asist. Calidad

Estimada Yaris,Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Santiago Centro.Sentimos enormemente que su experiencia con el recepcionista no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que estamos trabajando un plan de acción con la persona en cuestión y seguiremos tomando las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo.Juan Ramon Silva - Gerente

Estimado Mario, agradecemos que nos haya compartido su experiencia con nosotros. Esperando que nos visite en una proxima ocasion.Saludos Cordiales.

Dear Yuen Kwan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Ramon Silva - Gerente

Dear Hina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Ramon Silva - Gerente

Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Ramon Silva - Gerente

Monsieur Josee,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Juan Ramon Silva - Gerente

Dear Hans,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Ramon Silva - Gerente

Dear Tak,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Ramon Silva - Gerente

Dear Tak Fai Thank you for staying at Mercure Santiago. We hope we will have the opportunity to host you again in the near future.Kindly,

Dear Robert: Thank you kindly choosing Mercure Santiago for your stay. We hope we will have the opportunity to see you again in the near.Kindly.

Dear Ivair; Thank you for the good score and for staying at Mercure Santiago. We will see again in the near future. Kindly,

Prezado Sr. Augusto,Agradeço muito pelos comentários sobre sua hospedagem no Mercure Santiago. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Santiago. Atenciosamente,

Dear Philipp,Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Sehr geehrter Herr Phillip,wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Santiago die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.Die Hotels der Marke Accor setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern.Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenJuan Ramon Silva - Gerente

Dear Robert; Thank you for staying with us and for your excellent score of service. We hope to see you again in the near future. kindly,

Dear Ling Li: Thank you for your rating. We hope to see you back in the near future. Kindly,

Dear Cynthia,Thank you for taking the time to tell us about your experience at the Mercure Santiago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Juan Ramon Silva - Gerente

Dear Jonathan,We very much appreciate your comments regarding your stay at the Mercure Santiago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Ramon Silva - Gerente

Dear Maria: Thank for staying with us and for your candid feedback. We will continue working on improving our services. Kindly,

Dear Martin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Ramon Silva - SubGerente

Dear Fabio: Thank you for your feedback. We hope to see you back in the near future. Kindly,

Dear Mary,We very much appreciate your comments regarding your stay at the Mercure Santiago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Ramon Silva - SubGerente

Dear Grace,We very much appreciate your comments regarding your stay at the Mercure Santiago Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Ramon Silva - SubGerente

Dear Alonso,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience; however, I must apologize for the inconvenience with the elevator. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Juan Ramon Silva - SubGerente

Estimado Jose: Muchas gracias por hospedarse con nosotros, nos alegra que su estadia haya estado a la altura de las expectativas. Esperamos verle en un futuro proximo. Atte. Juan Ramon Silva - SubGerente

Estimado Patricio; Muchas gracias por la buena puntuacion. Esperamos verle pronto de regreso. Atte.

Agrademos tu puntuación, esperamos tenerlo pronto nuevamente en nuestro hotel.

We are sorry for the situations that occurred, we will improve things so that next time your experience will be much better.