We got to the hotel and were told to park in an area where I only saw Diamond Member parking, which got confusing so I parked where I saw guest parking and we had to walk far to get to our room. When we got to our room, it was a little warm in there so we set the AC to 70 and left to walk around DT Sedona. After 4 hours in the heat of AZ, we got back to our room to it being 81° in there! We lowered the temp to 68° to see if anything would change. Went swimming with my mom and even that was unpleasant, there was a used bandaid by the pool, it looked dirty, and there were no towels to use, we had to go ask for some. After an hour, we went back to our room and it was now 82°! I went down to let the man at the desk know and he told us to set it to 70 and wait 15 mins to see if it would change. It did not, so he moved us to a different room, he was kind, no problems with him. The AC unit in the new room wasn't working at first until my sister and I somehow fixed it, fine. But there were no sheets for the pull out bed and no pillows, my mom had to drag the ones from the first room with her. The duvet on the bed had brown spots on it and the pillows had yellow spots on them. The shower even had red sploches on it which was gross. We also all got very bad allergy symptoms and sore throats after waking up in the morning from god knows what. Would not recommend unless you don't care about these things. Would be great if I could get my money back.