표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 906개 이용 후기 중 386개" "
10 - 훌륭해요
386
평점 8 - 좋아요. 906개 이용 후기 중 352개" "
8 - 좋아요
352
평점 6 - 괜찮아요. 906개 이용 후기 중 111개" "
6 - 괜찮아요
111
평점 4 - 별로예요. 906개 이용 후기 중 42개" "
4 - 별로예요
42
평점 2 - 너무 별로예요. 906개 이용 후기 중 15개" "
2 - 너무 별로예요
15
8.8/10
청결 상태
8.8/10
직원 및 서비스
8.2/10
편의 시설/서비스
8.2/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
8/10 - 좋아요
Jamie
가족 여행
2024년 5월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient area and comfortable beds
Jamie
2024년 5월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 5월 17일
Dear Jamie,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
10/10 - 훌륭해요
Ron
2024년 5월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ron
2024년 5월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 5월 18일
Dear Ron,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
10/10 - 훌륭해요
Wendy
가족 여행
2024년 5월 4일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for our short stay and breakfast was good!
Wendy
2024년 4월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 5월 6일
Dear Wendy,Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
10/10 - 훌륭해요
Mabell 님, Parker
연인과의 여행
2024년 5월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
Mabell
2024년 4월에 6박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 5월 1일
Dear Mabell,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
2/10 - 너무 별로예요
Ginger
가족 여행
2024년 4월 28일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The side door was unlocked at all times of the night.
Ginger
2024년 4월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 29일
Dear GingerOn behalf of our entire team, I would like to apologize for failing to exceed your expectations with during your recent stay with us. We will be using your feedback to make improvements on the areas that you have highlighted to us so that we can provide exceptional experiences for our guests. Our team will be use your concerns so that this will not occur in the future. We hope for an opportunity to properly host you in the future.
10/10 - 훌륭해요
Teresa
2024년 4월 23일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff were nice and friendly. Breakfast was good too.
Teresa
2024년 4월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 24일
Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
8/10 - 좋아요
Mark
출장 여행
2024년 4월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
Mark
2024년 4월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 24일
Dear MarkThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Carmella
연인과의 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was wonderful. The staff was very helpful and friendly. The room was very nice and very clean. I would give them five stars. I will be certainly be staying there again.
Carmella
2024년 4월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 16일
Dear Carmella,Wow, wow! Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
10/10 - 훌륭해요
clarence
가족 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly, respectful, and helpful. They were knowledgeable about the area. The room was clean and in good condition.
clarence
2024년 4월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 14일
Dear Clarence,Wow, wow! Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.
10/10 - 훌륭해요
Anais
아이를 동반한 가족 여행
2024년 3월 31일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Area excelente. La piscina la deberian limpiar mas. El desayuno excelente.
Anais
2024년 3월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 4월 5일
Dear AniasThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
Mahala 님, Canal Winchester
단체 여행
2024년 3월 30일
좋아요: 편의 시설/서비스
Clean overall. Beds are comfortable. Okay place to stay
Mahala
2024년 3월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 30일
Dear Mahala,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
8/10 - 좋아요
Stephen
가족 여행
2024년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Descent stay. Especially for the money. Good value
Stephen
2024년 3월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 15일
Dear Stephen,Wow, wow! Thank you so much for your feedback! We are pleased to know our team took such good care of you and your family in both service and accommodation. We do provide exceptional guest service experience to all our guests in ensuring that all our guests are satisfied. We look forward to your next visit with us.
10/10 - 훌륭해요
Yolanda
가족 여행
2024년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una experiencia increible.
Yolanda
2024년 3월에 5박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 15일
Dear Yolanda,Wow, wow! Thank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
8/10 - 좋아요
Sheila
가족 여행
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and affordable
Sheila
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 10일
Dear Sheila,Thank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
6/10 - 괜찮아요
Richard
가족 여행
2024년 3월 7일
Small rooms. Need updating.
Richard
2024년 3월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 7일
Dear RichardThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
Russell
2024년 3월 3일
Russell
2024년 1월에 4박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 5일
Dear Russell,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
8/10 - 좋아요
Russell
2024년 3월 3일
Russell
2024년 2월에 4박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 3월 5일
Dear Russell,Thank you so much for your feedback! I am pleased to know our team took such good care of your family in both service and accommodation. We always strive to ensure in keeping all our guests happy. We look forward to your next visit with us.
8/10 - 좋아요
michelle
연인과의 여행
2024년 2월 26일
좋아요: 청결 상태, 직원 및 서비스
The rooms were nice and clean. The area outside of the rooms needs updating. Staff was friendly. Would stay there again.
michelle
2024년 2월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 26일
Dear MichelleThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Cathy
연인과의 여행
2024년 2월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it all!
Cathy
2024년 2월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 25일
Dear CathyWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
6/10 - 괜찮아요
Eric
가족 여행
2024년 2월 9일
좋아요: 직원 및 서비스
Old
Eric
2024년 2월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 9일
Dear EricThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
Leonardo
2024년 1월 24일
Leonardo
2024년 1월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 26일
Hello LeonardoThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Renee
연인과의 여행, 반려동물 동반 여행
2024년 1월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So very clean and great staff, plus pet friendly. Had a wonderful breakfast too.
Renee
2024년 1월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 22일
Hello Renee,Wow!! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean pet friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
8/10 - 좋아요
Rebecca
2024년 1월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rebecca
2024년 1월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 9일
Dear Rebecca,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
Kimberly
2024년 1월 6일
좋아요: 청결 상태, 직원 및 서비스
The room had a round shower which created a HUGE half round bump out in the room taking up space and the room was not very spacious. REMEMBER this is a pet friendly hotel and the entire time whether day or night there was a dog barking which meant no rest. The lighting was horrible even with the curtain open.
The staff was friendly and the location was great when considering traffic. The hotel is at a red light.
Kimberly
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 9일
Dear KimberlyThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
실제 이용하신 고객
가족 여행
2024년 1월 2일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok for a short stay
The hotel is nice and rooms are updated. The eating area is very nice. The common areas are not updated or nicely decorated.
Parking is safe. Service is excellent. All staff we spoke to was great.
실제 이용하신 고객
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 7일
Dear Anonymus,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
6/10 - 괜찮아요
실제 이용하신 고객
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스
실제 이용하신 고객
2023년 12월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 1월 7일
Dear Anonymus, Thank you for your kind feedback about your recent stay at our hotel. Your recommendation is greatly appreciated and we will be addressing your concerns so as to improve our overall service quality. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Juleysi
2024년 1월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Juleysi
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 5일
Hello Juleysi,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 - 훌륭해요
James
2024년 1월 1일
James
2023년 12월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 5일
Hello James,Wow, wow! Thank you so much for your recent stay and fantastic feedback. We are happy to know you all enjoyed our location, amenities, and clean and friendly accommodations. We truly do have the best staff who wish nothing less than the best experience for our guests. We look forward to your next visit with us.
6/10 - 괜찮아요
Doyle
가족 여행
2023년 12월 29일
좋아요: 청결 상태, 편의 시설/서비스
No room service!! Didn't clean the room our whole stay!! Staff said we will check.
Doyle
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 30일
Dear DoyleThank you for your kind feedback about your recent stay at our hotel. We sincerely apologize for failing to meet your expectations in the servicing of your room. We will be addressing your concern in order to ensure excellent guest experience. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Cissy
연인과의 여행
2023년 12월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy check in, breakfast was exceptional, and appreciated. Very clean!!
Cissy
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 30일
Dear CissyWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 - 훌륭해요
Daylena
아이를 동반한 가족 여행, 반려동물 동반 여행
2023년 12월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay!
Daylena
2023년 12월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 24일
Dear Daylena,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
10/10 - 훌륭해요
Pavithran
가족 여행
2023년 12월 15일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pavithran
답변 제공: Lisa Assistant General Manager 님, 2024년 2월 5일
Hello Pavithran,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
10/10 - 훌륭해요
John
2023년 12월 9일
John
2023년 12월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 12일
Dear John,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 - 훌륭해요
Mary
2023년 12월 8일
Mary
2023년 12월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 12일
Dear MaryThank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
2/10 - 너무 별로예요
Cheryl
가족 여행
2023년 12월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night thank goodness. I asked the staff upon check in for a room on the lower floor due to elderly with ambulatory difficulty. She barely grunted and gave me a room on the third floor. It only has three floors. The hotel was not busy at all! She was very rude and basically acted like a robot and never really acknowledged me. Awful service! The room was so small! I have never stayed in a room that small. It only had a shower and you could barely dry off in the area of the shower and toilet. I wish I had taken pics! The beds were uncomfortable and the smallest double beds I have ever seen! The only thing that was decent was the breakfast. I stayed here about 10 years ago and it was nothing like this! Never again for almost $200 a night!
Cheryl
2023년 12월에 1박 숙박함
답변 제공: Dorota 님, 2023년 12월 6일
Dear Cheryl,We apologize for any inconvenience you experienced during your 1-night stay with us. We have reviewed our records and it appears that all of our ground floor rooms with 2 full beds were indeed occupied upon your arrival and no request for ground floor was noted in your reservation. From your review it appears you have stayed with us about 10 years ago - please kindly note the size of our rooms, beds or bathroom has not changed. We did upgrade our rooms with new furniture/bedding/carpeting and so on, however the sizes of above-mentioned items have not changed. We wish you all the best!
6/10 - 괜찮아요
Terry
2023년 12월 2일
Terry
2023년 11월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 24일
Dear TerryThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
10/10 - 훌륭해요
Sandra
연인과의 여행
2023년 12월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is very conveniently located on the parkway at a traffic light. Easy in and out. Gatlinburg traffic can be brutal and the traffic light was a blessing.
Sandra
2023년 11월에 1박 숙박함
답변 제공: Dorota 님, 2023년 12월 6일
Dear Sandra;Thank you for taking the time to share your feedback! We're delighted to hear that you found our hotel's location on the parkway and the convenient traffic light to be a blessing during your stay. We understand that navigating Gatlinburg traffic can be challenging at times, so we're thrilled that our location made your visit more enjoyable.We hope you had a great time exploring the area and had a comfortable stay with us. If you ever plan to visit again, don't hesitate to reach out. We'd love to welcome you back for another wonderful stay!
4/10 - 별로예요
PATRICIA
가족 여행
2023년 11월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall it was a fairly clean place and we were satisfied until bed time....when all the bugs came out. Three different kinds of bugs.....bathroom had little flying bugs, not sure what they were but l definitely knew what the next three were....small/young roaches. Then there was another kind crawling on the wall next to my bed. I took a picture and showed the desk clerk at check out. She just made light of them and didn't show any concern about it. I was very disappointed in her lack of caring about my complaint so l assume it is an every day occurrence there in the motel. l'm sure nothing will be done about it.
PATRICIA
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 1일
Dear Patricia,We sincerely apologize to you during your recent stay with us. Your concerns are very important to us, however, whilst traveling to the Smoky Mountains during this time of the year these seasonal, these harmless bugs come out. We regret that you had to encounter with them but our staff and team will be addressing your concerns in ensuring that all our guests are satisfied.Have a great day!
10/10 - 훌륭해요
Linda
연인과의 여행, 반려동물 동반 여행, 가족 여행
2023년 11월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love our stay, everything was great.
Linda
2023년 11월에 4박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 28일
Dear Linda,Thank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
4/10 - 별로예요
Sarah
가족 여행
2023년 11월 25일
좋아요: 청결 상태
Bugs in room—staff said “seasonal.” We specifically asked about housekeeping the first morning, as we went out. Front desk said all rooms were cleaned daily. We got back to the hotel very late that evening, to find our room had not been touched.
Sarah
2023년 11월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 27일
We sincerely apologize to you for failing in meeting your expectations. Your concerns are very important to us. Our staff and team will be taking your recommendations to provide excellent guest service experience.
10/10 - 훌륭해요
Steve
2023년 11월 25일
Steve
2023년 11월에 4박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 24일
Dear Steve,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
10/10 - 훌륭해요
Ray
출장 여행
2023년 11월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
It was a nice place to stay
Ray
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 21일
Dear RayWow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
8/10 - 좋아요
Marietta
가족 여행
2023년 11월 16일
Was clean, and the right location. My kids like it!!
Marietta
2023년 11월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 19일
Dear MariettaThank you so very much for such great feedback. We are so happy to know you and your family had such a great stay! We are very lucky to have a great housekeeping team that knows how to keep our rooms so clean and comfortable, and our guest service agents are always available with a smile. Thank you again and we look forward to seeing you again soon.
10/10 - 훌륭해요
Shayla
2023년 11월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shayla
2023년 11월에 2박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 13일
Dear ShaylaWow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
8/10 - 좋아요
Ann
단체 여행
2023년 11월 12일
The tv remote was impossible to use and any channel was grainy. The channel guide was useless as the remote had no numbers on it.
Breakfast was good and plentiful.
Hotel was quiet with no noise from inside or outside.
Ann
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 12일
Dear Ann,Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
8/10 - 좋아요
Rick
2023년 11월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a good stay. Room was very clean. Breakfast options were limited, but good. TV needs to be much larger and was very cumbersome to search through the guide. Overall everything was good for the price.
Rick
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 12일
Dear RickWow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Your recommendation is very appreciative. Our staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.
8/10 - 좋아요
Pam
2023년 11월 9일
Pam
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 12월 1일
Dear Pam,Wow, wow! Thank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. It is always great to receive positive feedback from all our guests. We hope to have the pleasure of welcoming you back in the future. Have a wonderful day!
4/10 - 별로예요
Barbara
2023년 11월 7일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just don't stay here.
Not really a Clarion. Sign still says Sleep Inn. Reeks of weed. Door to room didn't close correctly. Outside doors were broken and unsecured. Property was covered in Brown Beatles, some in the room. Very uncomfortable double bed just don't stay here.
Barbara
2023년 11월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 8일
Dear BarbaraOn behalf of our staff and team, we sincerely apologized for failing to meet your expectations. We will be working assiduously to correct these issues that you have enlisted. Your recommendation and concerns will be addressed immediately so as to provide better guest service experience.
10/10 - 훌륭해요
Thomas
연인과의 여행, 반려동물 동반 여행
2023년 11월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We will definitely stay here again John always has a clean facility.
Thomas
2023년 11월에 3박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 7일
Dear Thomas,Wow, wow! We are elated to know that we have provided you with such a wonderful experience during your stay with us. Our boss, staff and team always strive at ensuring that we provide the best customer service to all our guests. We will have the pleasure of hosting you again in the future.Have a superb day!
6/10 - 괜찮아요
Necola
2023년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Over all was good could have done better on the breakfast
Necola
2023년 10월에 1박 숙박함
답변 제공: Lisa Assistant General Manager 님, 2023년 11월 2일
Dear NecolaThank you for your kind feedback about your recent stay at our hotel. We're thrilled to hear that our staff was friendly and helpful, and that we provided everything you needed. Your recommendation is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.