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citizenM Shanghai Hongqiao

4.0 star property
Hotel in Shanghai with a fitness center and a 24-hour business center

Choose dates to view prices

In Shanghai's Hongqiao area, citizenM offers a vibrant stay with thoughtful amenities. Guests enjoy vegetarian cuisine at canteenM and free in-room WiFi. The modern hotel features a 24-hour business center, and the coffee shop/cafe and bar are perfect for a refreshing drink.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Gym

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About the neighborhood

Map
3999-6, Hongxin Road, Minhang District, Hongqiao, Shanghai, Shanghai, 201103

What's nearby

  • Shanghai Zoo - 3 min drive - 4.0 km
  • Qibao Old Street - 4 min drive - 4.1 km
  • Hongqiao Int'l Pearl City - 5 min drive - 4.7 km
  • National Exhibition and Convention Center - 9 min drive - 10.4 km
  • Jing'an Temple - 12 min drive - 11.4 km

Getting around

  • Shanghai South Railway Station - 10 min drive
  • Longbai Xincun Station - 18 min walk
  • Hongqiao International Airport (SHA) - 13 min drive

Restaurants

  • ‪Lanzhou Ramen - ‬7 min walk
  • ‪嘉义喷水火鸡肉饭 - ‬5 min walk
  • ‪Nespresso Boutique 奈斯派索咖啡精品店 - ‬9 min walk
  • ‪서래갈매기 - ‬8 min walk
  • ‪도도원 淘淘园 正统中华料理 - ‬8 min walk

About this property

citizenM Shanghai Hongqiao

Upscale hotel near National Exhibition and Convention Center
Consider a stay at citizenM Shanghai Hongqiao and take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site vegetarian cuisine restaurant, canteenM, serves breakfast. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
You'll also enjoy perks such as:
  • Breakfast (surcharge), express check-out, and express check-in
  • An elevator, coffee/tea in the lobby, and free newspapers
  • Multilingual staff, luggage storage, and a 24-hour front desk
  • Guest reviews say good things about the overall condition
Room features
All 303 rooms include comforts such as premium bedding and iPads, as well as perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Bathrooms with hydromassage showers and hair dryers
  • 30-inch flat-screen TVs with satellite channels
  • Refrigerators, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 11:00 AM for a fee: CNY 60 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CNY 215
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately CNY 60 per person
  • Late check-out fee: CNY 215 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao
citizenM Shanghai Hongqiao Hotel
citizenM Shanghai Hongqiao Shanghai
citizenM Shanghai Hongqiao Hotel Shanghai

Frequently asked questions

Is citizenM Shanghai Hongqiao pet-friendly?

No, pets are not allowed at this property.

What time is check-in at citizenM Shanghai Hongqiao?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at citizenM Shanghai Hongqiao?

Check-out is at 11:00 AM. Late check-out is available for CNY 215 (subject to availability).

Where is citizenM Shanghai Hongqiao located?

Located in Hongqiao, this hotel is within 3 mi (5 km) of Shanghai Zoo, Qibao Old Street, and Caohejing Hi-Tech Park. Hongqiao Int'l Pearl City and Laowai Street 101 are also within 3 mi (5 km). Longbai Xincun Station is 18 minutes by foot and Xingzhong Road Station is 18 minutes.

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Reviews

citizenM Shanghai Hongqiao Reviews

9.0

Wonderful

9.6

Cleanliness

8.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 66 out of 103 reviews
Rating 8 - Good. 28 out of 103 reviews
Rating 6 - Okay. 5 out of 103 reviews
Rating 4 - Poor. 2 out of 103 reviews
Rating 2 - Terrible. 2 out of 103 reviews

Reviews

10/10 Excellent

KIDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비좋습니다.
Stayed 2 nights in Nov 2019

8/10 Good

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s ok. Nothing to rite home about.

The property is one of the new “Self check in” environments. The lobby is nice. The cafe area is actually pretty nice. The rooms are sparse. There is no kettle to boil water which is a BIG PROBLEM in China. You don’t even JOKE about drinking Unboiled water there. The bed is a king sized bed, but it’s wedged in the room, and up against the window. If you had two people one would have to crawl across the bed to their side, and then they would be sleeping against the window. No bath tub. Just a shower and toilet. The sink is tiny. The food is a different story. It’s dreadful. Everything on the menu is microwave crap slapped on a plate. The breakfast is awful as well. About the only thing worth eating was the cold cereal.
Stayed 2 nights in Jan 2020

6/10 Okay

Junhyung

위치만 빼고 만족~

호텔 위치 찾기 너무 어려워요 현지인들도 잘 모르는 곳에 숨어있어요
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
他の方の評価にあるようにGoogleマップではホテルの位置が誤っていて現地で迷いましたが、Mixcモール、上海地鉄博物館の南側にあるということで何とか見つけられました。トリップアドバイザーでは正しい位置が分かります。 チェックイン、チェックアウトの時のスタッフの案内、朝食ビュッフェはしっかりしていて満足できました。 部屋はキングサイズベッドは想像以上に大きく大人２人が余裕です。設備はシャワートイレは広さが十分でしたが、室内照明がかなり暗く明るく出来なかったところが気になりました。本が読めないくらい薄暗いので手持ちのLEDライトで補助しました。全体的には満足できました。
Stayed 1 night in Jan 2020

2/10 Terrible

Jihan

Disliked: Cleanliness, property conditions & facilities, room comfort
싼 호텔을 찾는다면 모르겠으나 문이 고장나고 물이 안나오는 경험을 할 수 있음
Stayed 2 nights in Nov 2019

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel

The hotel is very clean
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is great.
Stayed 1 night in Dec 2019

10/10 Excellent

JINSEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최적의 호텔!

특이한 인테리어와 최첨단 체크인/아웃 시스템의 깔끔한 호텔이었습니다.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很前卫，值得一住再住、早点的内容可以加强
Stayed 5 nights in Nov 2019

10/10 Excellent

C hu-Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒的住宿體驗!!

環境很好,一樓公共區非常舒適 員工服務更是周到,每位人都笑咪咪的,會親切的與客人打招呼 有任何的問題,櫃台和房務阿姨也會隨時來幫忙解決
Stayed 7 nights in Nov 2019

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
兩天一夜的商務行程經歷過那麼多的飯店，這家的CP值爆表！
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in general, everything is fine and location is good, but if they could add more western items in the buffet breakfast, it will be better, now the choices of the breakfast is not too many choice, but still acceptable. I like the lobby and common areas in the lobby floor, which is very modern design, nice area to relax or to chat with friends.
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveler

Disliked: Room comfort

비추

카운터에서 셀프로 체크인 해야 하고, 밤에 찬 바람이 술술 창틀로 들어옴. 택시가 찾지 못하고, 주변에 편의점이나 어떠한 가게도 없음. 조식은 사람 수 대비 아주 조금이어서 진짜 먹을 음식이 없었음.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所がエクスペディアの地図表示と違くて、たくさんさまよってようやくホテルに着いた。（私だけでしょうか！？） あまりにもわからなくてタクシー捕まえてホテルまで行ってくれと言っても住所を見せても場所がわからないらしく断られた。 夜に外出からタクシーで帰る際も違う場所に連れてかれそうになった。 ホテルは全体的にお洒落で綺麗な作りをしているが、どこからともなくほんのりと下水の匂いがした。 それ以外は完璧だと思います。 ちなみにホテルの場所はThe Mixcというショッピングモールの裏の駐車場を抜けたさらに奥でした。
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋はやや狭いけど部屋もラウンジもきれいでかわいくて楽しいしこのままならコストパフォーマンスは良い。慣れないとタクシーも地下鉄からも到達しにくいのがたまにキズ。唯一、中国特有の空気の臭いが室内でしていたので敏感な人は苦手かも。空調は単に温度設定だけなので吸気システムか空気孔周りを考えるか、空気清浄機が使えたりすれば良いでしょう。
Stayed 2 nights in Oct 2019

10/10 Excellent

Yi Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

服務品質高於酒店品質

非常棒，時尚、低調、舒適。服務人員都很高情商
Stayed 3 nights in May 2019

10/10 Excellent

M, 日本

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5泊しました。万象城ショッピングモールの裏手に位置しています。とても静かでリラックスできます。スタッフの方はとても親切で、朝食の時などもよくお世話をしてくれました。帰りの日の朝のタクシーもしっかり時間通りに呼んでくれて、とても助かりました。上海のゴミ処理の分別が開始された関係で、手洗い用の石鹸とシャンプー以外はないので、ボティソープや洗顔、歯ブラシなどは忘れないようにしましょう。 上海に行く際は、また泊まりたいと思っています。 浦東空港から2号線で南京東路まで、10号線で龙溪路から紫藤路に行く線に乗り換えて1時間半くらいでした。紫藤路駅を出るとモールと直結で、citizenMホテルと矢印が書いているのですが、エレベーターのところで消えてしまうので、少し迷いました。エレベーターで最上階に行き、スタバの横から外に出ていくと、どうにかたどり着きます。 場所が分かりずらい上に、エクスペディアのサイトで示されていた場所と、百度地図で示す場所が全く違ったので、ここはしっかり直して頂きたいです。 地理以外は大満足です。
Stayed 5 nights in Oct 2019

8/10 Good

Tsui Fen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

環保概念的旅店

很有設計感且有環保概念的旅店（房間內的一次用品跟櫃台索取）房間內開關都是I pad搞定 cheek in/check out都是自助，不過有人協助 早餐不多，但夠吃了， 所以的服務人員都很親切，會熱情主動招呼 百貨商場在旅店後方走路約5分鐘到萬象城，算是幽靜的旅店吧，旅店周圍完全沒有商店走路需要5分鐘到商場，可惜沒有建身房，地鐵走路約10分鐘
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティが少ないこと、シャンプーとボディソープのボトルが同じで、どっちがどっちか分からなかった事を除けば素敵なホテルです。
Stayed 2 nights in Oct 2019

10/10 Excellent

Rajinder a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freezer room

Kindly do give the guest the choice of switching the air con off or on . It was freezing the first night and even after setting the temperature to 25 - room was super cold. Had no choice except to ask your engineers to come and literally shut off completely from the main electric supply unit . I believe there should be given a choice to the guest if they want air con to be on or off when they feel . Rest all was excellent .
Stayed 2 nights in Sep 2019

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very new hotel hidden inside a shopping mall. It took me more than half an hour to find the place, and the taxi driver was not helpful at all. It is spotless, the staff are very friendly, and the breakfast coffee is great.
Stayed 1 night in Sep 2019

10/10 Excellent

SZE SHUN SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入大堂感覺很好 明亮有設計感。 職員有善願意幫忙。床特別大很舒服。房間隔音很好。大玻璃早上境色很好。智能控制燈光 很有趣和方便 不用再下床。我們沒有坐地鐵 旅程都是點對點call車。地點和交通未能評分。但其它所有都是滿分。有機會會再入住
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
새호텔 깨끗 친절
Stayed 1 night in Aug 2019

8/10 Good

CHANGHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋습니다.

정말 깨끗하고 만족스런 서비스 입니다. 단, 지하철에서 찾아 가기가 조금 불편하네요.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed hotel catered to a hip audience. Lobby has lots of cool spaces suited for meetings and working. The rooms are no frills but well designed, though I would argue that in China, a hot water kettle (or shared hot water dispenser in the corridor) is a must. We picked this hotel mainly because it is situated near to the Shanghai National Exhibition and Convention Centre, and it was clear we were not the only guests who picked the hotel for this reason. However, there were real troubles getting taxis to come to the hotel during the morning peak hour period. Reception staff had to rely on multiple car booking apps with no guarantees of getting guests a ride - feels like the hotel should invest in a shuttle service or at least have an arrangement with a private car service company for the morning peak hour period.
Stayed 3 nights in Sep 2019