셔크스턴, 포트콜버른의 수영장이 있는 호텔

“Good hotel overall. Unfortunately, the room we originally booked was unavailable at check-in. However, the staff and manager, Luca, handled the situation professionally and upgraded us to a room with a Fallsview for the inconvenience. The team was very accommodating and made a genuine effort to ensure we still had a great trip despite the issue.”

“깨끗하고 룸도 넓고 좋았습니다.”

“친절하고 객실 청결합니다.”

“26년 4월 30일 방문해서 2박 3일 묵었음. 이때 최고 기온이 낮에 영상 7도였음에도 불구하고 남측 타워에서는 히터 가동이 되지 않았음. 지난주까지는 더웠기 때문에 냉난방 시스템에 히팅 기능을 꺼 놓았다고 함. 하지만 그것은 고객 사정 및 기상상황을 고려하지 않은 조치였음. 첫째 날에 춥게 자고 나서 클레임을 제기하고 둘째 날은 북측 타워 숙소로 옮겼음. 북측 타워에서는 난방이 되었으나 복도의 냉난방용 팬소리가 매우 시끄러웠음.”

“I paid the deposit twice. I believed it would be canceled, but it has not been canceled yet after over a week. I called several times, but no answer. It was a second floor room, but I had to go up and down the stairs more than twice to get to the room.”

“It was noisy and the soundproofing was terrible. It wasn't a hotel, it was more like a motel. ”