Hello I am just wanting to reach out to you and say thank you for being our guest. I hope you had a comfortable stay.Thank you ,Stephan EstrellaGeneral Manager

Dear Louis, we apologize for the disturbance you experienced during your stay. This is not reflective of the peaceful environment we strive to provide for all our guests. We take noise complaints very seriously and regret that this situation was not handled promptly. Please know that we have taken note of your feedback and will work diligently to ensure that similar incidents are avoided in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful stay.Best Regards,Customer Care Team

Dear Susana, we're truly sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is of the utmost importance to us, and we apologize for falling short of expectations. Rest assured, we are taking your feedback seriously and will review these concerns promptly with our housekeeping team to ensure that this does not happen again in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved experience.Best Regards,Customer Care Team

Dear David, we're thrilled to hear that you enjoyed your stay at our Quality Inn and appreciate the value we offer with our competitive pricing and complimentary breakfast. It's wonderful to know that you find our accommodations completely adequate for your needs and that our convenient location allows you easy access to the South Bay area. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that you've found that to be the case. Thank you for your loyalty, and we look forward to welcoming you back for many more enjoyable stays in the future!Best Regards,Customer Care Team

Dear Francisco, we deeply regret that your experience did not meet your expectations. We understand that clarity is crucial in handling concerns. We apologize for any ambiguity in our response and want to assure you that we take your feedback seriously. Your comfort and satisfaction are paramount to us, and we are committed to improving our communication and tackling any issues you may have encountered. Please feel free to reach out to our team directly so we can better understand your concerns and work towards a resolution. Best Regards,Customer Care Team

Dear Susan, thank you for sharing your feedback with us. We're pleased to hear that you found our room to be clean and that you appreciated the value of the price paid. However, we apologize for any inconvenience you experienced with the parking situation. We understand that this can be concerning, and we assure you that the safety and security of our guests and their vehicles is of the utmost importance to us. We'll certainly look into ways to improve the parking experience for our guests in the future. We hope to have the opportunity to welcome you back for a more seamless stay.Best Regards,Customer Care Team

Dear Adriana, we sincerely apologize for the unacceptable condition of your room during your stay. Maintaining cleanliness is a fundamental aspect of our commitment to guest satisfaction, and we deeply regret that we failed to meet your expectations in this regard. Your feedback is invaluable, and we will immediately share this issue with our housekeeping team to ensure that such lapses do not recur. Please rest assured that this does not reflect our usual standards, and we appreciate you bringing it to our attention. If there is anything else we can do to make amends or if you have any further concerns, please don't hesitate to contact us directly. We hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve on a future visit.Best Regards,Customer Care Team

Dear Frank, we appreciate your feedback and are glad to hear that you found your room clean and comfortable during your stay. However, we apologize for any inconvenience caused by the noise from the neighboring apartment complex. We understand that a peaceful environment is important for our guests, and we will do our best to handle this issue to ensure a more pleasant experience in the future. Thank you for recognizing our staff's efforts and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,Customer Care Team

Dear Cora, we appreciate your feedback and apologize for any inconvenience caused by the discrepancy with your bed type. Your satisfaction is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will work to ensure that future guests receive the accommodations they expect. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

Dear Theresa, we apologize for the discomfort you experienced upon arrival and understand your concerns regarding the environment. Please rest assured that we take guest safety very seriously, and we are disappointed to learn that we did not meet your expectations in this regard. Your feedback is invaluable, and we will use it to handle any issues and improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to contact us directly. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Susanna, thank you for taking the time to share your positive experience with us. We're delighted to hear that our housekeeping team met your expectations by providing daily cleaning services and fresh towels during your stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we appreciate your recognition of our efforts. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

Dear Regina, thank you for choosing to stay with us and for sharing your valuable feedback. We're pleased to hear that you found the bed comfortable and appreciate your comments on the TV remote and hot water. Your feedback helps us improve, and we'll handle these concerns to enhance the overall guest experience. We apologize for any inconvenience during the check-in process, and we'll review our procedures for efficiency. Regarding breakfast options, we'll certainly explore ways to expand choices for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi martinque,We're sorry to hear that you had a less than satisfactory experience during your stay. Your feedback is important to us, and we would greatly appreciate it if you could provide more details or specific concerns so that we can address them and make improvements. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations in the future. Thank you for choosing our hotel.Best Regards,Customer Care Team

Hi Nicholas,We're deeply sorry to hear about your experience with mildew during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short in this regard. We take such feedback seriously and will address the issue immediately to ensure it does not happen again. We appreciate your kind words about our staff member, and we will pass along your compliments to her. Please feel free to send any photos or additional details to (408) 241-3010 and our management team will investigate further. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Customer Care Team

Dear Carol, thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you appreciated the convenience of driving into the property and the availability of two rooms. Our team aims to provide a comfortable and accommodating experience, and we're glad we met your expectations. If your travels bring you back to the area, we would be honored to host you again.Best Regards,Customer Care Team

Dear Ursula, thank you for choosing our hotel and taking the time to share your experience. We're pleased to hear that our location was convenient for your plans, especially being one bus ride away from Levi's. However, we sincerely apologize for any inconvenience you faced with the early check-in. We understand that waiting until 2:30 PM for your room can be frustrating, and we appreciate your understanding. Your feedback is important to us, and we will review our policies to see how we can improve in this area. If there's anything else you'd like to share or if there are specific aspects you feel we can enhance for your next stay, please don't hesitate to let us know. We value your patronage and hope to welcome you back for an improved experience in the future.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Christian, thank you for your positive feedback regarding our breakfast offerings. We're thrilled to hear that you enjoyed it! Providing delicious and satisfying breakfast options is something we take great pride in. Your satisfaction is our priority, and we're delighted that we could enhance your stay with a tasty start to the day. Should your travels bring you back to the area, we would love the opportunity to welcome you for another enjoyable breakfast experience. Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Larrissa-Armando, we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We're sorry to hear about the challenges you faced with the checkout process and the maid's interaction. This falls short of our service standards, and we will handle this issue with our team to ensure it does not happen again. If there's anything specific you would like us to handle or if you have additional comments, please feel free to provide more details. We appreciate your understanding and the opportunity to improve our services.Best Regards,Customer Care Team

Dear Migdat, thank you for taking the time to share your feedback about your recent stay at our hotel. We truly value your input, and we're sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience you faced regarding cleanliness, staff, amenities, and overall property conditions. Please know that we take your comments seriously, and we are committed to addressing the issues you've highlighted. To ensure we properly address your concerns, kindly provide more details or specifics about the areas where you experienced dissatisfaction. This information will assist us in identifying and rectifying the issues promptly. We aim to deliver a positive and comfortable experience for all our guests, and we regret that we may have fallen short in your case. Your feedback is crucial in helping us make the necessary improvements. Please feel free to contact our team directly to discuss your concerns in more detail. We would appreciate the opportunity to better understand your experience and take corrective measures. Once again, we apologize for any inconvenience you encountered during your stay, and we hope to have the chance to welcome you back in the future with an improved experience.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Maria, we sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is crucial, and we take your concerns about the bathroom and room cleanliness seriously. We want to assure you that we are handling the issues you've highlighted with our housekeeping and maintenance teams. It's our goal to provide a comfortable and clean environment for our guests, and we fell short of that during your stay. Your feedback helps us identify areas for improvement, and we appreciate your honesty. We're committed to making the necessary changes to enhance the overall experience for our guests. If you give us another chance in the future, we are confident that we can provide you with the exceptional stay you deserve. Please don't hesitate to reach out to us directly if there's anything else you would like to share or if there's an opportunity for us to make amends. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust.Best Regards,Customer Care Team

Dear Ryan, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Elizabeth, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

Dear Patricia, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Customer Care Team

Dear guest, we're truly sorry to hear that your experience did not meet your expectations in terms of cleanliness, staff service, and property conditions. Providing a clean, comfortable, and welcoming environment for our guests is our top priority, and it's clear that we fell short in this instance. We take your feedback seriously and will share these issues with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to make it right for you in the future.Best Regards,Customer Care Team

Dear Hailey, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Vivian, we apologize for the discrepancy between the online rate and the actual charges during your stay. We strive for transparency and regret any confusion this may have caused. Additionally, it's concerning to hear about the issues you faced with cleanliness, service, and facilities. Your feedback is crucial, and we will share these concerns with our team to ensure a better experience for our guests in the future. Thank you for sharing your experience with us.Best Regards,Customer Care Team

Dear Vivian, we're truly sorry to hear about your disappointing experience. Providing a clean and comfortable environment is a priority for us, and it seems we did not meet that standard during your visit. Additionally, we deeply regret any interactions with our staff that were less than courteous. Your feedback is invaluable, and we will share these issues promptly with our team to ensure improvements are made. We hope to have the opportunity to make it right in the future. Best Regards,Customer Care Team

Dear Crystal, we're truly sorry to hear about the frustrating experience you and your fiancé had at our establishment. It's clear that there were serious miscommunications and misunderstandings, and for that, we sincerely apologize. No guest should ever feel treated this way, especially after a long and tiring day. We deeply regret the inconvenience you faced with the room access and the payment discrepancies. Your feedback is invaluable, and we'll handle these concerns with our team to ensure immediate improvements and prevent such incidents in the future. Please know that we take your concerns seriously, and we hope to have the opportunity to make it right should you consider staying with us again.Best Regards,Customer Care Team

Dear Manjinder, thank you for your feedback! We're pleased to hear that you found our place satisfactory. If you have any suggestions or if there's anything we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back in the future.Best Regards,Customer Care Team

Dear Anthony, thank you for your positive feedback! We're delighted to hear that Juan from our front desk team provided you with exceptional service. Ensuring the safety and cleanliness of our property is a top priority for us, and we're pleased to know that you had a comfortable and secure stay. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

Dear guest, thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the view from your room, the terrace, and the breakfast offerings. However, we apologize for the discrepancies between the advertised images and the actual condition of the room carpets. Please know that we take your concerns seriously, and we will be reviewing the cleanliness issues with our housekeeping team to ensure that such oversights are not repeated in the future. We're glad to know that our front desk team provided you with great customer service. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on your next visit.Best Regards,Customer Care Team

Dear Amir, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team