외관

힐튼 이스트 브런즈윅 호텔 & 이그제큐티브 미팅 센터 여행 후기

3.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 387개" "
평점 8 - 좋아요. 1003개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 162개" "
평점 4 - 별로예요. 1003개 이용 후기 중 120개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 97개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Yeesuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: fdesk 님, 2023년 11월 25일
Thank you for your comments and feedback we much appreciate; we will definitely share with our senior team. Have a great day!

6/10 - 괜찮아요

TAEGON

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2022년 1월에 1박 숙박함

2/10 - 너무 별로예요

Saeun

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2020년 1월에 10박 숙박함

2/10 - 너무 별로예요

ivy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is my daughter’s spring break, and all she wanted was a pool! I called ahead to ask if the indoor pool was heated, and the response was yes! That’s why we booked this hotel. There are tons of other hotels with indoor pools near us; if they had said no, then I would have never booked it here. I have now been waiting for almost two hours for this pool to be fixed. I will be asking for a partial refund. The person at the front desk was extremely rude; he did not even know the situation and jumped to conclusions. Unbelievable. We should have book a different place with the same price.
2024년 2월에 2박 숙박함
답변 제공: Wanda 님, 2024년 4월 24일
Good day Ms. Ivy, we much appreciate you taking the time in sharing with us your experience. I cannot apologize enough for your dissatisfaction with us, I can assure you this is not the norm. I can understand your frustration and this recent stay with us. I cannot find your booking as you have responded on Expedia site, if you can please contact the hotel directly leave me a voice message with your full name on booking, or hotel confirmation number not Expedia booking number with your contact number I will be more than happy to look at your reservation. As you booked through Expedia not directly with us it's a different matter on how to handle reservation. Again, please accept our apology for failing short, your feedback is important and will most definitely be addressed. Have a wonderful day!

6/10 - 괜찮아요

Aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Th staff we interacted with was very professional and kind. The hotel, however, is understaffed. Only one receptionist. No valet parking. No one at the door to carry luggages etc. Overall a potentially nice hotel if understaffing issue is address. Also, you must park your own car and pay $14-$20 for parking.
2024년 4월에 1박 숙박함
답변 제공: Hilton 님, 2024년 4월 22일
Hello, much appreciate your feedback. We will definitely share with our senior management as this will help us to improve our service. As for self-parking hotel has always rented parking space from adjacent tower, but we can understand your concerns. Thank you again for your feedback, looking forward in being at your service in the near future. Have a great day!

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Hilton 님, 2024년 4월 23일
Good morning!Much appreciate you taking the time in providing excellent feedback. We are much content we met your expectations; we look forward being at your service on your next visit with our warm hospitality. Have an amazing day!

4/10 - 별로예요

Hoda

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hilton 님, 2024년 4월 22일
Hello, much appreciate your feedback, we are sorry to hear we failed in meeting expectations. We will share with our senior team as they will address and help improve our service. Have a wonderful day!

10/10 - 훌륭해요

Tyshenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton 님, 2024년 4월 14일
Hello, much appreciate your feedback! We are glad to hear we met expectations. Looking forward to being our guest very soon.  Have an awesome day!

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Wanda 님, 2024년 4월 10일
Good morning!Much appreciate your feedback!We are pleased to hear that you enjoyed your stay. We most definitely share your feedback with our team and senior management.Have a safe and fantastic day!

10/10 - 훌륭해요

Dane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The approach to the hotel was most impressive
2024년 4월에 1박 숙박함
답변 제공: Wanda 님, 2024년 4월 8일
Hello, thank you for taking the time in providing us with your feedback. We are so please to hear that you enjoyed your stay. We look forward to seeing you again. Have an amazing safe day!

4/10 - 별로예요

Lazar

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are outdated and they charge for parking
2024년 4월에 2박 숙박함
답변 제공: Hilton 님, 2024년 4월 8일
Hello, Mr./Ms. We much appreciate you taking the time in sharing your feedback. We are sorry to hear we did not meet your expectations. We will definitely share your feedback with our senior team as it will help us improve. Our property will be going under renovations by end of this summer we are all looking forward for renovated fresh and modern rooms as well as our outlets. Again, please accept our apologies, looking forward in crossing paths in the near future and be at your service. Have an amazing safe day!

10/10 - 훌륭해요

Eric

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sultanah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was Grest
2024년 3월에 2박 숙박함
답변 제공: Hilton 님, 2024년 4월 8일
Hello, thank you for taking the time in providing us with your feedback. We are so please to hear that you enjoyed your stay. We look forward to seeing you again. Have an amazing safe day!

4/10 - 별로예요

bunny

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked room when I got there it wasn’t available went outside for a min and when I came back room door wouldn’t open had to wait on someone to fix it
2024년 3월에 2박 숙박함
답변 제공: Hilton 님, 2024년 4월 8일
Hello, much appreciate your feedback, sorry we did not meet expectations and being inconvenienced trying to renter your guest room, I can understand your frustration. At times the cause may be room key has been next to anything electronic, cell phones etc. or the life of door battery has expired. Again, we are sorry for inconveniences caused, looking forward in being at your service in the near future. Have a wonderful day!

10/10 - 훌륭해요

Jungin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything good
2024년 3월에 1박 숙박함
답변 제공: Wanbda 님, 2024년 4월 2일
Hello, much appreciate your feedback! We are pleased to hear you enjoyed your stay. Looking forward to seeing you again and be at your service. Have a lovely day!

8/10 - 좋아요

Chiquita

2024년 3월에 1박 숙박함
답변 제공: Hilton 님, 2024년 4월 22일
Hello, thank you for your response, we are delighted to hear we met your expectations. We look forward to being at your service in the near future. Have a fantastic day!

2/10 - 너무 별로예요

Regina

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible is an understatement. Let's start with how dirty the rooms are... There was a used qtip on the floor under the sink. There were someone else's hair strands all over the bathroom, sink, towels... Gross! It looked like our room carpet has not been vacuumed in decades as we kept on seeing food particles all over. Elevators - there are 4, but they get stuck if there are more than 5 people in them or they reset as someone gets off and you have to rush to repress the numbers, otherwise you will be riding somewhere else. Oh and they also charge you $14 nightly to park your car... And that is after you have to shlepp your luggage down the stairs from whichever floor you are on, because the wait for the elevator is over an hour... Let me put it this way... This hotel is in major need of some tender love and care! So disappointing! Definitely not what you expect from Hilton.
2024년 3월에 2박 숙박함
답변 제공: HIlton 님, 2024년 3월 30일
Hello Ms. Regina, first and foremost I would like to thank you for taking the time in sharing your feedback. We are so sorry to hear about your experience with us, I can assure you this is not the norm. All of your comments and concerns will be forwarded to our senior team and be discussed. We truly apologize for failing not meeting expectation which you deserve. Looking forward we can have you as our guest when we are all finalized with upcoming renovations.Thank you, Have a wonderful weekend!

10/10 - 훌륭해요

Mordechai

2024년 3월에 1박 숙박함
답변 제공: Wanda 님, 2024년 4월 8일
Hello, thank you for taking the time in providing us with your feedback. We are so please to hear that you enjoyed your stay. We look forward to seeing you again. Have an amazing safe day!

10/10 - 훌륭해요

Albanelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 1박 숙박함
답변 제공: Hilton 님, 2024년 3월 23일
Hello, much appreciate your feedback! So happy we met your expectations during your stay. Looking forward in being our guest in the near future. Have an awesome weekend!

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was ok nothing special
2024년 1월에 3박 숙박함
답변 제공: Hilton 님, 2024년 3월 12일
Hello, thank you so much for your feedback. Looking forward in being at your service in the near future. Have a great day!

8/10 - 좋아요

Karamjeet

2024년 3월에 1박 숙박함
답변 제공: Hilton 님, 2024년 3월 30일
Hello, thank you for taking the time in providing us with your feedback! Glad to hear we met your expectations, looking forward in being at your service in the near future. Have a wonderful weekend!

6/10 - 괜찮아요

Esther

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hilton 님, 2024년 3월 12일
Good day Ms. Esther,Kindly appreciate your feedback, we apologize for any inconveniences encountered during your stay. We will definitely utilize your Feeback to improve. If we can be of any assistance, please do not hesitate to reach out. Have a great day!

8/10 - 좋아요

Lyudmyla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The heating system was upredictable, in fitst night we had to call service.
2024년 2월에 3박 숙박함
답변 제공: Wanda 님, 2024년 3월 3일
Thank you so much for taking the time in providing us with your feedback. We truly appreciate your business and for choosing our hotel for your stay. Your comments will be shared with our senior team as it will assist to improve. Have a great weekend!

4/10 - 별로예요

Mohamed

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The electrical room in every floor is very noisy and this noise is all night. We switched 4 rooms and same issue. The room is not clean and dirty and everything is dusty. The best thing in the hotel is the lobby area and the night time receptionist. She is very helpful and she tried to do everything to get me a room with no noise. I don’t know but Hilton is not as before. We will never book there again.
2024년 2월에 3박 숙박함
답변 제공: Hilton 님, 2024년 3월 3일
Good day Mr. Mohamed! Thank you for your feedback we much appreciate you taking the time and share your experience at our hotel. I can understand your disappointment and frustration having to room change numerous times, I am happy to know we were able to finally find appropriate accommodations for you and your family. Our apologies for failing short, looking forward in being at your service sometime in the near future. Have a great weekend!

6/10 - 괜찮아요

China

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Hotel lobby is beautiful. The rest of it could use some updates. Our room had a thermostat, but it did not work. Temp was constantly reverted back to 69 overnight (it is February) and we were very cold. Not typically somebody at the front desk, had to wait around for somebody to come out of the back room they have. Toilets are SO loud, and so are the vent systems in the room.
2024년 2월에 1박 숙박함
답변 제공: Wanda 님, 2024년 2월 26일
Good day! Much appreciate your feedback will definitely forward to our senior team. We are truly sorry inconveniences encountered during stay, can assure you this is not the norm of what we offer to our guests. Looking forward in being our guest sometime in the near future as we will being renovations end of this summer with meeting rooms and continue with our guest's room as well. Again, our apologies, have a wonderful day!

8/10 - 좋아요

Guimy

2024년 2월에 1박 숙박함
답변 제공: Hiltlon 님, 2024년 3월 23일
Hello, much appreciate your feedback! So happy we met your expectations during your stay. Looking forward in being our guest in the near future. Have an awesome weekend!

10/10 - 훌륭해요

Jonathan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Wanda 님, 2024년 2월 26일
Good day, much appreciate taking the time in providing us with your feedback we will forward your comments to our executive team. Looking forward in being at your service in the near future. Have an amazing day!

6/10 - 괜찮아요

Yaritza

2024년 2월에 1박 숙박함
답변 제공: Hilton 님, 2024년 3월 23일
Hello, appreciate you taking the time in sharing your experience. I am sorry if we failed in other areas which we can most definitely improve. We will forward to upper team and discuss. Looking forward in being at your service in the near future. Have a lovely weekend!

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very nicely decorated. The lobby is very nice and inviting. I just wish the hot tub was working.
2024년 2월에 1박 숙박함
답변 제공: Wamda 님, 2024년 2월 26일
Good day! Much appreciate your feedback will definitely forward to our senior team. Our apologies for hot tub not being operational at this time. Looking forward to your next visit, also keep in mind we will be undergoing renovations starting end of this summer and continue with our guest rooms and all other outlets. Thank you again!Have a spectacular day:-)

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Wand 님, 2024년 2월 26일
Good day, thank you for your feedback we much appreciate it! We are happy you and much content we met expectations and looking forward in being our guest in the near future. Have a wonderful day!

10/10 - 훌륭해요

Waheeda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s about safety and comfortability with friends or family.
답변 제공: Wanda 님, 2024년 2월 24일
Hello, thank you so much for taking the time in providing your feedback. We truly appreciate it! We are looking forward in being our guest in the near future and be at your service. Have an awesome day!

6/10 - 괜찮아요

Devin

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The place had nice qualities that needed some updates. The heating system was not as warm as we would have liked.
2024년 2월에 1박 숙박함
답변 제공: V. 님, 2024년 2월 21일
Thank you so much for your feedback, we will definitely forward concerns to our senior team to look into to improve. Looking forward in being at your service in the near future as we will be renovating ending of summer meeting rooms and guest rooms as well. Have a good day!

10/10 - 훌륭해요

LUZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

8/10 - 좋아요

William

2024년 2월에 1박 숙박함
답변 제공: V. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

10/10 - 훌륭해요

Xue 님, New York

2024년 2월에 1박 숙박함
답변 제공: Hilton 님, 2024년 3월 23일
Hello, much appreciate your feedback! So happy we met your expectations during your stay. Looking forward in being our guest in the near future. Have an awesome weekend!

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Always stay here when I’m in town, great place for families. & great food near by!
2024년 2월에 2박 숙박함
답변 제공: W. 님, 2024년 2월 21일
Thank you so much for your feedback, have a great day

10/10 - 훌륭해요

Kamera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time.
2024년 2월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you for your feedback looking forward in being our guest very soon.

10/10 - 훌륭해요

Spencer John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: W 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

8/10 - 좋아요

Patricia

2024년 1월에 1박 숙박함
답변 제공: V. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

2/10 - 너무 별로예요

Tara

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I thought Hilton was better quality and service
Stayed just one night to attend a funeral. The bed/pillows were uncomfortable. there was no shampoo in the shower and I had to go down to the lobby to get it because housekeepers don’t arrive until 9am. No apology from the front desk for not having stocked the shower with shampoo. They acted like I annoyed them for requesting it. When I went to take a shower, the lever that you pull up to put on the shower head wouldn’t pull up. So I had to lay down in the bathtub under the bath spigot to wash my hair. While laying down, I could see all the mold under the soap dish tray.
2024년 1월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you so much for your feedback, we will definitely forward concerns to our senior team to look into to improve. Looking forward in being at your service in the near future as we will be renovating ending of summer meeting rooms and guest rooms as well. Have a good day!

10/10 - 훌륭해요

Esteysi

2024년 1월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

8/10 - 좋아요

Lisa 님, Staten Island

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay here was great, the hotel is nice and clean and staff were very helpful. Only downfall for me was that the hot tub was under maintenance which was not advertised and I specifically chose this hotel because it offered the hot tub option.
2024년 1월에 2박 숙박함
답변 제공: V. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

10/10 - 훌륭해요

Martine

2024년 1월에 1박 숙박함
답변 제공: W 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: W. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

10/10 - 훌륭해요

Mena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: W. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

6/10 - 괜찮아요

srikanth

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: W. 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a quick visit.
Just a quick overnight stay. All was good. Room could use an upgrade, large water stain on furniture, showerhead very weak, small other things. Service was excellent. Everyone is friendly.
2024년 1월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you so much for your feedback, we will definitely forward concerns to our senior team to look into to improve. Looking forward in being at your service in the near future as we will be renovating ending of summer meeting rooms and guest rooms as well. Have a good day!

8/10 - 좋아요

William

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was fine but the hotel is dated. Small things like no shelves for soap/shampoo in the shower. Check in and front desk staff excellent. Starbucks expensive.
2023년 12월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you so much for your feedback, we will definitely forward concerns to our senior team to look into to improve. Looking forward in being at your service in the near future as we will be renovating ending of summer meeting rooms and guest rooms as well. Have a good day!

2/10 - 너무 별로예요

Srikanth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not undertand such a 3 star hotel do not have free break fast facility. Now a days small hotel providing free small break fast facility.
2023년 12월에 1박 숙박함
답변 제공: V 님, 2024년 2월 21일
Thank you so much for your feedback, we will definitely forward concerns to our senior team to look into to improve. Looking forward in being at your service in the near future as we will be renovating ending of summer meeting rooms and guest rooms as well. Have a good day!

8/10 - 좋아요

Suqun

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: W 님, 2024년 2월 21일
Thank you for your feedback, we much appreciate taking the time in providing your review. Looking forward in being our guest in the near future Have a wonderful evening!