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홀리데이 인 익스프레스 산타 로사 노스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 218개 이용 후기 중 100개" "
평점 8 - 좋아요. 218개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 218개 이용 후기 중 25개" "
평점 4 - 별로예요. 218개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 218개 이용 후기 중 16개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was cigarette smoke filtering in my room. I meant to report it to the staff. It is labeled a non smoking facility
2024년 4월에 1박 숙박함
답변 제공: Luis H GM 님, 2024년 4월 26일
We extend our sincerest apologies for the inconvenience caused by the smoking incident that occurred in your room. Your comfort and satisfaction are our top priorities, and we deeply regret that another guest's actions infringed upon your experience.Please rest assured that we have taken immediate and necessary actions to address the situation and prevent such occurrences in the future. We have reinforced our no-smoking policy with all guests and have implemented stricter monitoring measures to ensure compliance.Your feedback is invaluable to us, and we appreciate your understanding and patience in this matter. If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know.Once again, we apologize for any disruption this may have caused and thank you for choosing to stay with us. We hope to have the opportunity to restore your faith in our service during your future visits.Warm regards,Management

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 편의 시설/서비스
Friendly staff, convenient location, excellent breakfast. Would recommend to anyone looking for an overnight stay.
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 22일
Thank you for choosing to stay with us! We hope you had a wonderful time and look forward to welcoming you back soon.

10/10 - 훌륭해요

Samaria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that complementary breakfast provided by the hotel. Staff is very friendly and very polite. Staff was always there to address my concerns and questions. Overall it was a very pleasant experience.
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 16일
Thank you for your kind words. We look forward seeing you in the near future once again.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Luis H 님, 2024년 4월 19일
Dear Tanya,We just wanted to take a moment to express our sincerest gratitude for choosing to stay with us at The Holiday Inn Express in Santa Rosa, CA. It was our pleasure to host you, and we hope your time here was nothing short of fantastic. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.We're looking forward to welcoming you back soon!Best regards,Luis A. HernandezGeneral Manager

10/10 - 훌륭해요

Doug

2024년 3월에 1박 숙박함
답변 제공: Luis H GM 님, 2024년 4월 25일
Thank you for staying with us and we truly appreciate your valuable feedback.

8/10 - 좋아요

Franclot

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Luis A. Hernandez - General Manager 님, 2024년 3월 6일
Your feedback motivates us to continue striving for excellence, and we will share your compliments with our entire team. It's guests like you who inspire us to maintain the highest standards of hospitality.Once again, thank you for choosing to stay with us and for sharing your positive review. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,

10/10 - 훌륭해요

Franclot

2024년 3월에 1박 숙박함
답변 제공: Luis H 님, 2024년 3월 26일
Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We can't wait to have the pleasure of hosting you again soon!Warm regards,

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and clean. Easy parking
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Raymond,Thank you so much for taking the time to share your feedback following your recent stay at The Holiday Inn Express in Santa Rosa, CA. As the general manager, I truly appreciate hearing about your experience and am grateful for your kind words.I'm delighted to learn that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable. Providing exceptional service and ensuring our guests feel comfortable and valued are top priorities for us, and it's incredibly rewarding to know that we met your expectations.Your feedback motivates us to continue striving for excellence, and we will share your compliments with our entire team. It's guests like you who inspire us to maintain the highest standards of hospitality.Once again, thank you for choosing to stay with us and for sharing your positive review. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Luis A. Hernandez

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Luis H GM 님, 2024년 2월 20일
Thank you for choosing to stay with us at The Holiday Inn Express in Santa Rosa, CA. It was truly a pleasure having you as our guest.We hope your time with us was comfortable, enjoyable, and met your expectations. Your presence added to the warmth of our hotel, and we appreciate the opportunity to have served you.If there is anything specific you would like to share about your stay or if there are ways we can further enhance our services, please feel free to let us know. We value your feedback and strive to continually improve our guest experience.We look forward to the possibility of welcoming you back in the future. Thank you once again for choosing The Holiday Inn Express in Santa Rosa, CA as your home away from home.Best regards,

10/10 - 훌륭해요

Kate

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, nice affordable room, restful night.
2024년 1월에 1박 숙박함
답변 제공: Val 님, 2024년 2월 16일
Thank you for taking the time to provide feedback following your recent stay at The Holiday Inn Express In Ca. We appreciate your feedback and glad you enjoyed your stay with us.We Look Forward To Your Next StayValerie C. At The Holiday Inn Express

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They provide amazing customer service!
2024년 1월에 4박 숙박함
답변 제공: Val 님, 2024년 2월 16일
Thank you for taking the time to share your feedback following your recent stay with us at the Holiday Inn Express In Santa Rosa Ca .We Genuinely appreciate your insights and are thrilled to hear about your positive experienceWe Look Forward To Your Next StayValerie C At The Holiday Inn Express

10/10 - 훌륭해요

Edward 님, ROSEVILLE

2024년 1월에 1박 숙박함
답변 제공: Val 님, 2024년 2월 16일
Hi Edward. We Appreciate Your Feedback regarding your recent Stay With us .Thank you for taking the time to share your Insights with us. We are glad to hear you had a positive experience Here at The Holiday Inn Express In Ca. We Look Forward To Your Next Stay Valerie C At The Holiday Inn Express

4/10 - 별로예요

Carmen

2023년 12월에 1박 숙박함
답변 제공: Val 님, 2024년 2월 16일
Thank you for taking the time to provide feedback following your recent stay at the Holiday Inn Express In Ca. We appreciate your honesty and value. Your feedback helps us improve and ensure that every guest experience exceeds expectations.We Look forward To Your Next StayValerie C At The Holiday Inn Express

10/10 - 훌륭해요

Svetlana 님, Chicago

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Carolina

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Gregory

2023년 11월에 1박 숙박함

8/10 - 좋아요

Crystal

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Carolina

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Benjamin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Micro micro hotel
The room was way too small for 3 persons and 3 suitcases. No space to move around
2023년 10월에 2박 숙박함
답변 제공: LH GM 님, 2023년 11월 21일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com

10/10 - 훌륭해요

Ting-Hsuan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great. Appreciate the convenience of breakfast and coffee available. A bit of noise from the highway nearby, but everything else is great!
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Alma

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Not a lot of walking room, kinda cramped
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com

10/10 - 훌륭해요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and new. Small rooms but perfect for an overnight stay.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean, location was perfect for our needs and the staff was great
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Annmarie

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and comfy
Extremely clean! Comfy bed! Wonderful breakfast with bacon, sausage, eggs, pancakes, etc. really filled us up. This hotel is real close to US101 so bring earbuds for sleeping. The window coverings are a bit tricky. Use the chain pulls and don’t try to pull the shades by hand. They are blackout shades - very nice.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com

8/10 - 좋아요

Michael

2023년 9월에 1박 숙박함

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Tammy

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful property, friendly staff
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Changming

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, Enjoy this stay with free cold water from lobby. Will stay here again next time.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just remodeled Excellent breakfast
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Patty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice friendly staff. A little noisy since students where staying there for a college meet and we where next to the pool. Not walkable but a short drive to Shultz museum and railroad historic area and other points of interest.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was clean but very small. Very generous hot breakfast. Great bed.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

steve

연인과의 여행
좋아요: 편의 시설/서비스
Room is updated Nice shower
2023년 9월에 1박 숙박함

8/10 - 좋아요

TOMAS 님, Mexico

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Cerca del centro, ideal para hospedarse si se realizan actividades durante el día. El cuarto estaba limpio, pero no funcionaban ni el AC, ni el teléfono, ni unas luces.
2023년 9월에 1박 숙박함
답변 제공: HIEX SR 님, 2023년 10월 9일
Sr TOMAS, Mil disculpas por su expereriencia. Gracias por su comentarios. enga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como el suyo, para realizar cambios continuos para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro y que vea que su previa experiencia fue completamente corregida. Nuevamente, gracias por elegir Holiday Inn Express y, si puedo serle de ayuda, comuníquese conmigo. Luis A. HernandezGerente General

10/10 - 훌륭해요

Kathryn E

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Julia

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property close to walking distance shopping dinning and quiet .
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Angelique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Lois

단체 여행
Property okay but room and bathroom too small for two adults, luggage and toiletries. No decaf at breakfast…in convenient to have to wait and buy some when should’ve come with breakfast. Rooms were clean
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Ruben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was great, had a great night sleep before the Santa Rosa Marathon.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Gretchen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
100% would stay here again!
The front desk staff was friendly and helpful, the room was super clean, and the bed was the most comfortable hotel bed I’ve ever slept on. Super convenient location with plenty of parking even when busy.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient, clean, friendly
Clean, comfortable, everything I needed for a one night stay. Very convenient to the Charles Schulz Museum.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

DeAnna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick and staff was extremely nice.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스
No further input
2023년 8월에 1박 숙박함